Is a massive letdown for a so-called luxury hotel. The facade screams opulence, but the experience is a mess. Rooms look dated, with worn carpets and chipped furniture—hardly 5-star quality. Staff are hit-or-miss: some are polite, others act like you’re a burden, especially at check-in, where I waited 20 minutes despite a booking. The pool is nice but overcrowded, and the gym equipment is outdated. Food at Dunes Cafe is overpriced and bland—$30 for a mediocre burger? Wi-Fi is spotty, which is unacceptable for the price. Location is convenient, but that’s the only plus. Save your money and stay somewhere that actually delivers on the luxury promise.

Dr James Khan

Level 3 Local Expert

The best hotel and the best location....

Ирина

Level 4 Local Expert

A wonderful city hotel! One view from the room is worth it ... I haven't seen such photos that we took on the Internet)) The metro is 5 minutes away, lots of pharmacies, shops, coffee shops. Taxi through the doorman is cheap and fast, and there are a lot of cars around the corner. The breakfasts are great! There are always avocados, salmon and croissants-after all, who needs what. Dinner with seafood and wine cost just pennies for Dubai! There are no complaints about cleaning, although there have always been nuances in other hotels. Despite the age of the hotel, the rooms do not look tired. The adapters were brought on request without any problems! The only thing I would get to is cosmetics. Indeed, something very cheap and incomprehensible ... for the first time in Dubai I came across such a thing. But everything was replenished without unnecessary requests! And the hair dryer is terrible too. But these are small things. Overall, I really liked the hotel!

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Shangri-La Dubai

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