Two months ago, We gave birth through an emergency C-section after an incredibly complicated delivery, two months earlier than my due date. After recovering enough to feel somewhat better, I decided to visit the embassy to apply for my baby’s passport in Abu Dhabi. I carefully reviewed the list of required documents on their official website and ensured I prepared everything they requested. The earliest appointment I could secure was 2–3 weeks later. On the day of the appointment, I arrived at the embassy, only to encounter shocking levels of rudeness, disrespect, and complete lack of consideration. The woman at Window 1 displayed an appalling attitude. When I asked questions to clarify why my documents were deemed incorrect, she walked away from the counter and loudly exclaimed, " I am.sick of this " (loosely translating to, "Как меня все это достало"). You can imagine my absolute disbelief and shock! As I was leaving—mind you, I hadn’t even mentioned anything about maternal capital (*материнский капитал*)—she told me, unprompted, that my request for it would be rejected. Her behavior was so unprofessional and hostile that everyone in the room stared at me, leaving me feeling deeply humiliated. I cannot believe such treatment came from my own embassy!

Гусейн Алибеков

Level 6 Local Expert

The don’t working! I don’t know what the heck they are doing over there!

Наталья Солдатенко

Level 13 Local Expert

The terrible attitude towards the appeals of Russian citizens., yesterday our flight from Dubai to Mineralnye Vody was delayed for 15 hours at night , a lot of people with children , there are babies, Azimut airline refused to help with the organization of overnight stays, hot meals and transfers, contacted the consulate where the guy also told us we can not help with the airline. We're working on solving the problem ourselves, and I hung up. That's how they do their job!

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