Белгазпрамбанк
207 reviews
September 2, 2024
I would like to leave a positive review about the work of the employee, Yuri Igorevich Vashkevich. He is the head of the Specialist department on the ground floor in the main office of Belgazprombank. I called the technical support line several times to find out the information I was interested in. The experts provided slightly different answers. Therefore, I decided to go to the bank and clarify everything on the spot. Yuri Igorevich, after listening to my situation, provided clear and complete information on my question. I was very surprised that the head understands the bank's services in such detail and can legally explain all the controversial points. I also want to note his extremely respectful manner of conducting a dialogue. Great job! After communicating with such employees, the trust in Belgazprombank increases significantly. I will definitely continue my cooperation with this bank.
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December 24, 2024
I would like to thank technical support officer Andrey.
We extended the state - owned EDS , and it was not possible to log in to online banking . They tried to figure it out for several days , they were transferred from one number to another . But thanks to people like Andrey, who were responsive and competent, we managed to solve the problem within an hour. Because he was interested in helping. I ask you to pay attention to this employee and encourage him financially.
I am very grateful.
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September 4, 2024
Excellent bank, very comfortable for visitors, professional service and no queues. Good loans, everything is solved very quickly.
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September 6, 2024
Absolutely not informative errors in the mobile application when making payments through the ERIP. You have to call the contact center for 10-15 minutes to find out about the reasons for the blockages that the bank itself has installed for some reason. As a result, it turned out that the CC specialist provided incorrect information about the number of transactions and the amount of limits that are set in the bank. Disgusting service and attitude towards customers.
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November 22, 2024
Good afternoon. Dear employees of the bank, write reliable information on the website or correct it if there are changes. The website states that MTBank and Belgazprombank are partners and withdraw cash without commission, but you did not indicate that this function is not available with a salary card and you take a commission. Lost money because of your attitude, keep it up.
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November 25, 2024
It's a big problem to withdraw your money from a foreign currency account. The money was accepted into the account, and they can only be collected if they are available at the cash desk from the deposit by the population or from empty ATMs. There is also no payment provided when closing the account. They offer a transfer to another account in Belarusian rubles with a commission.
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October 21, 2024
I waited in line for 40 minutes, 40 minutes in a huge bank branch, is it really such a problem to put more workers, out of 15 windows on the ground floor only 4 work, it's Monday 12.30 pm, terrible!
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November 15, 2024
A great bank! Almost always goes to meet the client! Polite and competent staff!
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December 6, 2024
Bank as a bank) comfortable environment and good staff, polite
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September 28, 2024
Convenient bank, excellent service, there is a 24/7 zone, friendly attitude to customers
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November 19, 2024
I have never been to a bank, but my personal opinion is about how it looks at night, it's just beautiful!!! The most beautiful bank at night!
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July 19, 2024
A terrible bank. Open an account for an individual entrepreneur . Managers do not know which countries the bank cooperates with. They cannot distinguish Kazakhstan from Uzbekistan. We have been waiting for the electronic key for more than 2 months. And in order to withdraw money from the account, you need to go through a whole circle of hell and not get it.
I've never seen a worse bank.
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September 9, 2023
THE DISGUSTING WORK OF ATMS AND SUPPORT SERVICES!!! If it wasn't for the forced maintenance, I would never recommend it.I was smart enough not to entrust them with a pension. 1) For some reason it is not clear why 1 RUB is written off monthly, although I do not "go left" in anything and nowhere
2) The ATM accepted the card and that's it!!! And there is no reaction to any human actions. I had to call the numbers 5 times, standing at the ATM and waiting for a specialist from 5 to 20
minutes!!!!! In order to hear that the ATM is a technique and he decided to take my card just like that!!!!(I didn't even have time to enter the PIN code) And now I have to wait for an SMS, which I don't know when it will come, and then go to the bank to get a card.The fact that these damn banks work for themselves, and not for customers, says their mode of operation (up to 18 hours), because they do not care that it is very difficult for a working person to get to this time, and these are ATMs whose work should be constantly checked by specialists.But THERE ARE NO SPECIALISTS HERE, and none, as reality shows
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December 4, 2023
I issued a salary card 2 years ago. It was contractually free. This month, they decided to charge me for the 3.50 service fee. This is despite the fact that I have not used the card for about a year and I repeat it was free. It is impossible to reach the support service. I waited about 10 minutes. Then the voice assistant suggested that they call me back. The call was never received. As a result, apparently, you will have to go to the bank and terminate the contract. Just the most terrible service.
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August 26, 2023
The service is excellent, the staff is friendly and always helps in difficult situations. I often go to hand over the proceeds through an ATM, the last time the machine did not accept several new bills from me, I had to go to the hall to work with individuals, and exchange them for others so that the ATM would accept them. I had to stand in line for a while. I think that this problem will be solved.
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August 4, 2023
A couple of days ago, I received a message about debit card debt, it's funny that I haven't used this card for more than 4 years, but okay. I tried to clarify with customer support, but not fate, at first I tried to explain to the virtual assistant Polina what I want and then I waited another 20 minutes for an answer, but I did not wait, then I tried to communicate on the website via chat, but they could not help, they said to call the bank, again the virtual assistant Polina, again waiting and nothing - no one answered the phone. I decided to leave a callback request, filled in all the fields, set the time from 17 to 18, but no one called back, today I left a callback request again, and again silence.
PS. I don't want to hang on the phone for 20 minutes waiting for the phone to be picked up, considering that calls are paid. I hope that the quality control department (if there is one, of course) monitors the reviews and still contact me. I hope....
But in general, the bank is good))
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August 4, 2023
Miracle bank ... Three years ago, I made a salary card, it was necessary that the card be free, since there will be one or two transfers under the contract and that's it. Everything was normal, I withdrew money twice and safely threw the card away for no need, three years have passed and now I find out that once the bank decided to make the card paid, as you know, there are no movements on the card , I do not use it and the debt accumulates... And it will accumulate until the contract is terminated ... Handsome men are another way to make money on people... The slogan of the interesting bank is not: A bank of new ideas and an old divorce...
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May 12, 2023
A good bank, but lately ATMs have been working poorly, which has a contactless card platform system. The application is blunt, it is not always possible to transfer money from card to card the first time. I reinstalled the application more than once to no avail. In order to solve the problem of returning the money that the ATM allegedly issued, but I did not physically collect it, I need to go to the central office and write a statement, why can't this be done in electronic format? Why is it impossible to apply for a loan in electronic form? In short, there are so many reasons that will not be answered soon.
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October 28, 2024
They helped a lot with solving the issue. Polite staff.
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January 21, 2024
Since 2018, I have been serviced both as an individual and as a legal entity, of course there are shortcomings, but definitely one of the best banks in Belarus
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November 22, 2024
convenient bank large parking lots of jobs
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December 21, 2024
Inconvenient time working with clients. Plus it's closed on Saturday!!! The ATM froze, ate the card, overloaded after an hour, and gave it to another person. They can't bring a new card or send it to my address, so they work until 19:00! Tin!!! And your application is constantly freezing!! It sucks in general!!!
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September 12, 2023
The head office of Belgazprombank, there is a small parking lot for customers, a pleasant park to relax in between business days
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August 10, 2024
The bank is big. There are many terminals at the entrance. There are also old models, but they are serviceable and work quickly. There were also free spaces in the parking lot.
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October 7, 2024
Maintenance is a nightmare, an elementary issue of a simple card from 3 to 10 days
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July 29, 2024
Horror. I don't recommend it to anyone. They write one thing and do another. The worst bank in Belarus .
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February 10, 2023
I ran into this branch once, I had to go to an ATM. I liked everything, it is very conveniently located. The parking lot is not very big, but there was one place for me.
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April 3, 2024
Clear and detailed advice on banking products. Polite staff
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March 4, 2024
A good modern bank. There are almost all services for both individuals.for individuals and for legal entities.
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January 14, 2024
I regularly visit the head office, the services provide high-quality and profitable, especially transfers via SWIFT
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February 29, 2024
I don't like the work schedule of the main departments. We could work on Saturday at least until 14.00. It seems to me that the bank needs people, not the bank needs people.
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August 23, 2023
There is a parking lot. Friendly service. There is an air conditioner inside, soft sofas, and a water cooler. Only one cash register is not enough.
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August 20, 2024
It is impossible to get through. It's just that you will never get an answer.
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October 3, 2023
Without notice, they introduced a subscription fee to a debit card, which they had not used for almost 3 years. They sent an SMS after the fact that there is already a debt and it needs to be paid.
A normal bank wouldn't do that, I don't recommend it.
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June 12, 2024
An excellent bank, but a constant queue to the bank's specialists for individuals, sometimes for 30 minutes.
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November 27, 2024
A good bank. Adequate suggestions.
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January 3, 2024
The queues are long, the ticket offices work slowly, for one person for 10 minutes, I stood for more than an hour, if it closes in front of my nose it will be cool at all
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September 18, 2023
The best bank! Very modern, qualified staff, a lot of social projects.
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August 15, 2023
The application states that access to ATMs is possible until 19.30. In fact, until 19.00. Disregard for people who specifically go to the central office and spend their personal time focusing on the OFFICIAL BANK's APPLICATION.
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February 6, 2024
A very good bank, polite attitude to customers. A very convenient mobile application.
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August 24, 2024
There is no such modern office and level of work anywhere in Minsk.
Super! I recommend.
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August 9, 2022
There are a lot of interesting products, and generally well done with more...BUT if there are questions, then you can get bogged down to the very...Money can be transferred from bank to bank 3 if desired!!! of the day (in the 21st century). The restraint of the employees of the legal department is at a low level. Of course, lawyers will always find a bunch of arguments against ordinary people. But get ready for not the most pleasant communication...Money was withdrawn from the card (mistakenly), and it is refunded 3 days...Like they have the right!
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April 25, 2024
Everyone tries to help, starting and more often ending at the reception!!!
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December 21, 2022
The bank is probably good, but I do not recommend that foreign cardholders withdraw cash from their ATMs. One of the ATMs "ate" the card. We were waiting for it to be taken out within a week (!) at the same time, we were immediately informed that the card was from a foreign bank. The staff said the card would be returned with a passport, in fact, a week later they covered themselves with "internal rules" and reported that the card would be destroyed. So - so customer orientation 😉
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July 25, 2024
Some advantages. I like everything.
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June 9, 2024
Huge queues, high-quality service, but very slow.
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February 12, 2023
Overall, it's not bad, but the renovation at the entrance causes banter over the motto about the future. And so... responsive, competent staff. Recognizable design of the room.
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January 27, 2024
It was necessary to turn off acquiring, I searched for the right office for a long time, walked the corridors, killed a lot of time for this
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July 14, 2023
I was with a bank employee for no more than 2 minutes .I answered all the questions and helped to restore mobile Banking. I am glad that the bank employs professionals!
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October 28, 2022
In addition, the repair has been going on for a month. In addition to replenishing your deposit account in foreign currency, you have to wait 1.5 - 2 hours. Of the two cash registers, one collects coins, the other has lunch. And, of course, there are also pensioners without a queue. Unfortunately, a social service has turned from a good commercial bank. (Even doctors have a common email queue)
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