Beware of this hotel!I had two rooms booked through the world-famous hotel booking system, where I am a regular customer. The booking conditions were - payment on the spot. A few days before check-in, I received a notification from the booking service that my card with which I confirmed the reservation was invalid due to the expiration date (which was a lie) since I had paid and booked hotels with this card more than once before. I contacted the hotel and offered to deposit the required amount into the account (if they want to take a deposit, although the booking condition was payment on the spot). I was notified that nothing was needed and we were expected with a payment condition on the spot. On the day of arrival, they sent a notification that the card was invalid ( which is a lie) and canceled the reservation. I immediately called them, to which they replied that the rooms were no longer available and they canceled the reservation. I guess they sold our rooms for more and they just kicked us out! At the same time, on the eve I wrote to them that elderly people would come and asked for care , they responded positively. The result ! My parents stayed on the street! Booking did not want to solve this problem ( they tried to justify themselves and offered to go directly to the hotel even though they knew that there were no rooms there ) although it is obvious from correspondence with the hotel that they are wrong! Boorish and not disdainful attitude towards people ! I really hope that their mothers won't cry because someone cheated on them!
See original · Русский
1
Нурия Архипова
Level 21 Local Expert
November 20, 2022
A wonderful hotel. The rooms are clean. They clean well. The hotel itself is small. The staff is very friendly.
The coolest advantage is that they provide a free shuttle service to the nearest areas: Osmanbey, bagelow. They are just a stone's throw from Shishli.
And the coolest thing is that they take you from there after walking. To do this, just download the Naz City app. It is very convenient, and really saves a lot of time and money. And nerves. Since taxi drivers in Istanbul often cheat and simply refuse to drive by the meter, they charge 5 times more expensive.
The breakfasts are good, tasty and varied. As a very good interval for breakfast from 7:00 to 11:00. You manage to wake up and eat.
The rooms have everything except a bathrobe.
You can enter the spa area for free. There is a small sauna and a hammam. I gave myself a massage for 65 euros (60 minutes). The quality of the massage is just excellent.
The only disadvantage is that they do not give disposable panties for massage. But this is not a significant disadvantage.
In general, I recommend it