I ordered a chair from this company. On the day of delivery, 30 minutes before the end of the agreed delivery time, I called to clarify if anything had changed. It turned out that the car had broken down.delivery will be on another day. We rescheduled the delivery for my birthday, I thought I'd make myself a present. When they brought him in, it turned out that the spring was broken there. I sent a request to the complaints department, and after the weekend I received a reply that they would decide what to do about it. Communication with the complaints department is only via Viber, you ask a question, you will not receive an answer to the question, THERE is NO FEEDBACK, you ask questions into the void, three days later they said they would make a replacement, but they did not ask me if I wanted it. For three days, I tried to contact the complaints department and clarify at whose expense the ascent to the 5th floor would be made, 5 rubles per floor. After I contacted the store and clarified at whose expense the rise would be, they could not answer this question and were more inclined to believe that I would have to pay for it. After that, I decided to give up this chair because of the ruined birthday and such terrible service. I still haven't heard any kind of apology from the complaints department.

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Аня Е.

Level 5 Local Expert

A very nice girl Valeria answers the phone, we were satisfied with the purchase and communication!)

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Юрий Блокштейн

Level 12 Local Expert

Well

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