I would like to express my sincere surprise and dissatisfaction concerning the level of service in Intercontinental Ras Al Khaimah Resort And Spa hotel. My husband and I had to wait for more than 40 minutes(!) because the room was still being cleaned. I have never experienced such a delay in all my years of travelling. We finally entered the room at 15:50 to find a room with occasional areas of dust, an empty mini-bar, one set of dental kit instead of two and a lot of other small things which you would not expect to come across in a hotel of such a level. We have also been told that the delay is connected to an attempt to upgrade the room. Well, if this is an upgrade, I’m afraid to imagine what the initial room looked like. We were also extremely impressed by the fact that lunch is not included in our first day of staying here. We have paid for all inclusive premium but to have a meal we will have to wait till 18:30, which I personally find a bit weird. And I guess it’s also worth mentioning that our luggage hasn’t arrived to our room till 16:20 So we literally wasted about an hour and a half, which we could spend swimming in the sea. The first impression is totally negative and we are starting to feel that choosing this hotel has probably been a mistake.

Alvin Datt

Level 2 Local Expert

Awesome experience every time we go there whether on Day pass or stay. Mr. Martin really takes care of all his guests. Absolutely recommend having a chill time with family here.

Silva P

Level 5 Local Expert

This is gonna be my next destination