We bought a tour to Elbrus for a week, March 2024
We flew by plane, then took a minibus to the hotel, the stop is the director (he was with us on the plane and in the minibus) says - a small stop - we buy coffee and go
As a result, 15 people buy coffee, stand, drink - ask the director - well, what's going on?
The answer is, we wait for 20 minutes, I ordered a pizza, they'll cook it - let's go!
A great start
Further
The tour is not organized, we arrived in the valley, everyone is walking, as a result we waited for people for 20 minutes, because the guide (as the organizer) did not tell us any time how long we were walking
, the story of the chacha, ordered chacha, paid for the guide...what is the result - some incomprehensible money for a taxi, as a result - they just gave me the money, saying that "you are tired, I returned the chacha to the store"
Further cooler is the time when things need to be brought to the bus
Lifts work until 4, but for some reason you need to bring things from 5 to 6, why, why - it doesn't matter
As a result, we ourselves agreed with the drivers at a convenient time for US
Then - the departure time of the bus, first at 9, then at 10, eventually at 11, although it is written in the description of the tour - from one to 2, and the change is with 100% consent of all tourists
In fact, the guide declares that she is in charge here and she decides everything, and the director disowns everything
Where is the customer orientation here, where is something unclear
And these are just the big "moments" that are worth focusing on.
Among the advantages - transfer, low price, hotel near the lift, delicious and hearty breakfasts
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настя федосенко
Level 5 Local Expert
October 3, 2022
Летом я поехала в 2 дневный тур в Беларуси, организовано всё было не плохо , но сопровождающая была грубая. Не всегда учитывала твоё мнение, её звали Лена. Сейчас я задумалась о горнолыжном отдыхе с этой компанией на Эльбрус, думая что сопровождающий будет другой. В результате, в Директе мне отвечали максимально грубо и неуважительно. Я спросила почему менеджера почему он так отвечает, на что он ответил « научите отвечать приличнее, что вас не устраивает?» и много других грубостей. От всей души не советую ехать с этой туркомпанией в туры!
1
Михаил Длннаифималия
Level 2 Local Expert
September 27, 2021
Всё супер. Очень безопасно. Мне понравился профессионализм каждого сопровождающего и кормили хорошо)