We stayed at the five-star hotel The tower plaza Dubai near the Emirates towers metro station. However, in fact, a five-star hotel in practice is equal to the level of a three-star hotel, and maybe even much less. In particular, it is noted, first of all, inattention and inappropriate language proficiency on the part of the staff, including the reception. The staff insists on communicating in their own language. There is a shortage of bathroom accessories in the room, in particular, towels, toothpastes, brushes, and other hygiene products, etc., despite not repeated comments, the staff replenishes them in insufficient quantities. Requests and comments from the staff are executed for a long time and not in full.
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Olga Repeka
Level 3 Local Expert
January 3
Friendly staff, acceptable food, excellent location. But! We had a deluxe room that was completely destroyed, broken furniture and the rim of the toilet, an unbearable stench, and it all cost 4,400 dirhams for two nights (December 30-31).
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Татьянка Татьянкина
Level 15 Local Expert
April 7, 2023
Great hotel. There is a swimming pool. The view is gorgeous! There is a large selection of food at breakfast, 7 kitchens, if I'm not confused. Transfer to the pool via a bridge - crossing. The metro station is three minutes away
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Вадим Кленицкий
Level 9 Local Expert
May 30
There were problems with the number. Somehow we decided. It was difficult to get bedding for the child. The service is not bad. The food is for yourself. With an emphasis on Hindus
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Александра
Level 11 Local Expert
September 24, 2023
A good hotel by location . Nice pool, unforgiving food, comfortable mattresses. But customer orientation leaves much to be desired . Also, the extractor hood does not work in the toilets in the room for some reason (
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A
Level 7 Local Expert
December 11, 2023
It is a good hotel for its level
It was in December - the atmosphere of the new year at the hotel
Very good breakfasts
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Анастасия Панкова
Level 6 Local Expert
April 23, 2023
A good hotel, a little "tired", but these are such little things that it makes absolutely no sense to pay attention to. Neat rooms, rich, varied breakfasts, in general, there is plenty to choose from. A good gym, a small pool, but clean, as a bonus - a gorgeous view of the museum of the future.
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Marina Solovyova, Mebelgrad
Level 4 Local Expert
June 29, 2023
We ordered two rooms with two single beds, upon arrival we were told that all such rooms were occupied, we were given two single rooms and rolled terribly uncomfortable extra beds on wheels. Both of our numbers turned out according to this option. The payment was made to the tour operator a month before the trip, but when we checked in at the reception, we were told that they did not see the money, the rooms were not paid. I had to give an envelope with the full cost of living as a guarantee. We saw the payment at the hotel only on the third day, they gave us the envelope back. The furniture is very old, the sofa in the room was so greasy that it was even disgusting to look at, let alone sit. Dampness, mustiness, windows do not open, the shower is only upper, with weak pressure. The luggage that is picked up at the entrance to the hotel, then you won't wait at all, it's better to carry yourself. We waited for about three hours, couldn't wash or change clothes. Everything is done only through scandal. The staff does not speak Russian.
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Зера Семкина
Level 4 Local Expert
December 6
The room was dirty, no one had cleaned it, there was no bathrobe, hair dryer and iron.
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Ярослав Степанов
Level 6 Local Expert
July 15
Good hotel, excellent service
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Инкогнито 1935
Level 3 Local Expert
September 22, 2023
I rested for 10 days if this rest is called better choose other hotels together this was not cleaned the room cockroaches, too, I saw terribly the food cheats paid for double beds gave single beds no one considers complaints better evaluate your money and time
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Ольга
Level 11 Local Expert
May 12, 2023
The hotel is old, it has not been renovated for a long time, the furniture in the rooms is all beaten up. Breakfast is a complete nightmare. The restaurant is small and cannot accommodate all the guests, you have to wait, the crowd, but the food assortment is good. There is no transfer to the beach. At the entrance to the lobby as in the subway during rush hour.
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Ridos
Level 30 Local Expert
August 24, 2022
The facade of the hotel closes the entrance to the metro station, so you will not be able to find it yourself the first time. The lobby of the hotel is not large. The rooms are tired, but clean and comfortable enough. The pool isn't that fancy. In the photo it seems that he is on the roof of the hotel, in fact on the second or third floor of a neighboring building…
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Никита Васюков
Level 6 Local Expert
May 10, 2023
Great hotel. Staff, breakfast, room. All on 5+.
Of the minuses, only dinner. There is no variety, tea is paid.
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Сергей Щ
Level 9 Local Expert
May 15
The best hotel staff the views the cuisine is gorgeous
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Владислав Чувашов
Level 10 Local Expert
May 21, 2023
Not a bad hotel for your money. Good location. There is a swimming pool and you can see the Burj Khalifa
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Андрей Сычев
Level 5 Local Expert
February 27
The hotel is not the first freshness... It'll do for the countryside...
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Даниил
Level 11 Local Expert
January 21
A good 5-star hotel, but many things are already outdated, so it does not give the impression of a 5-star hotel
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Рунар А.
Level 3 Local Expert
August 15
Well, to be honest, 3 out of 5
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Ольга К.
Level 6 Local Expert
November 4, 2022
Booked a Sky room. We arrived at 4 pm and waited more than an hour for check-in. I was glad that the room category was improved for waiting. The breakfast is delicious and varied
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Александр
Level 5 Local Expert
May 1, 2023
Excellent hotel, convenient transport accessibility, if without a car
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Азиза Н.
Level 2 Local Expert
August 17
The old hotel
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Константин Круглов
Level 9 Local Expert
March 26
Excellent hotel in the center of Dubai
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Maher Allaham
Level 6 Local Expert
July 15
Super super super
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Наталья Спрядышева
Level 30 Local Expert
May 28, 2023
A unique hotel, service at the highest level!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Марина Кошкина
Level 12 Local Expert
May 10, 2023
Great view from the window, the metro is nearby! Varied breakfast
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Мария Олеговна
Level 7 Local Expert
January 20
Beautiful hotel, views, amenities
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Мария С.
Level 3 Local Expert
March 9, 2019
The hotel is very conveniently located. Near metro, supermarket, taxi without problems. The view from the window is just at a height both in the room and in the restaurant) the food is delicious. The breakfasts are very varied . The pool is on the 12th floor of the parking lot. There is a heated Jacuzzi, which was very useful in early February). Towels are provided by the pool. The staff is polite, smiling, fulfills all your requests). Room cleaning is just on top! Even neatly folded things left on the couch, in the bathroom all my jars of creams were neatly arranged. There is a possibility of a free transfer to the beach or to an outlet located a 30-minute drive from the hotel. We went to the city beach from the hotel in a comfortable SUV. We agreed with the driver when he will pick us up. The beach is also very clean. In general, we are delighted with the hotel) probably our best trip! I advise everyone)
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Николай В.
Level 5 Local Expert
September 10
Gorgeous
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Yokub Sattarov
Level 6 Local Expert
September 6, 2023
An old and cozy hotel, in New York style
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Вадим Богач
Level 11 Local Expert
September 22, 2023
Good value for money
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Наталия Кудряшова
Level 3 Local Expert
August 15, 2020
54th floor, room without keys, entrance/exit from the room, you need to insert a card, after that the light turns on, and everything else, there is no battery, but there is air conditioning, in March weather, 3 rainy days, clouds were visible, thunderstorms, in the room, there is a separate toilet; separate, shower; separate the bathroom, there are partitions between these rooms. Bed linen is changed every day, daily cleaning; 3-4 (0.5ml)-give water, Dilmah tea, assorted, assorted coffee, sugar, free soap, shampoo, shower gel, hair conditioner, slippers. The food is super, d was left in the room. Delicious, coffee. Near the hotel entrance to the subway, there is a lounge where you can hear the singing fountains, Burj Khalifa, visible. Burger King, Pharmacy, Bank, everything is at hand, everything is nearby. There is a shopping center, about a 5-minute walk away, where residents from India will print, to you on T-shirts, symbols, Dubai, UAE. Persian Gulf, La Mer beach, there are san/nodes on this beach for free. Beach: sandy.
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Алексей
Level 18 Local Expert
August 22, 2022
Disgusting hotel. The ventilation stinks of tobacco smoke and mold, the room is shabby, the towels are already gray due to old age. Escaped to another hotel after one night in this bedbug
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Хапаев Владимир
Level 7 Local Expert
May 26, 2023
In general, the norms! In the rooms, the showers are not comfortable and the water flows is not clear.
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Валентина Петушок
Level 4 Local Expert
May 8
Great hotel
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Лариса Данилова
Level 4 Local Expert
April 11, 2023
Everything is fine 👍
I really liked it!
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Евгения Сидоркина
Level 4 Local Expert
February 8
Great hotel!!!
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L
Level 10 Local Expert
October 11, 2019
Great hotel. Convenient location, polite and attentive staff.
I will add: this year we stayed at this hotel again. And in vain. Premium room! with a broken sink, the mattresses are terrible, the windows are not washed, cleaning for three. Upon check-in, the handle from the front door remained in the hands. Two transfers to the beach were removed, there was one left, at 10.30 and back at 15.00. and on Fridays it is not there. Finding a free table at breakfast is a problem and the menu has not changed in a year. The staff at the restaurant can't cope. In general, this year is a disappointment. I should have gone to another one.
The only plus is the location.
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Николай Куликов
Level 7 Local Expert
April 29, 2023
Cool hotel. Cleaning is not very good.
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x
Level 10 Local Expert
June 10, 2023
The hotel is not new, but the service is good.
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В В
Level 5 Local Expert
June 22, 2023
Tired interior, old furniture
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Елена
Level 9 Local Expert
June 2, 2023
It's beautiful, but the rooms are not cleaned
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Visa One Оренбург
Level 4 Local Expert
May 6, 2021
The hotel spoiled the whole day in the first impression, when arriving at 6 pm there was no light for 2 hours, then the elevators did not work, everyone was indignant, you can't wait for dinner in the room at all, 1.5 hours are carried
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Игорь
Level 10 Local Expert
July 8, 2023
Super hotel
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Ирина Дмитриева
Level 5 Local Expert
March 23, 2019
The hotel corresponds to 5*, the rooms are excellent, modern. Very convenient location, metro in front of the hotel entrance, near supermarkets and cafes! I recommend it !
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Дмитрий Калмыков
Level 13 Local Expert
May 1
A good place
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Алексей Черешнев
Level 4 Local Expert
February 4, 2019
the hotel is just super, everything is nearby, starting from the supermarket, ending with the Metro, the service at the hotel is just super, I recommend it to everyone.
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Виталий Кашкаров
Level 12 Local Expert
February 20, 2020
Excellent food and attentive staff! The only thing I didn't like was the Spa-a small and dirty sauna.
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dash
Level 13 Local Expert
March 28, 2023
comfortable
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Оля Б.
Level 6 Local Expert
April 11, 2020
Very cozy hotel. I really liked it. But the kitchen is only 3 stars...