21vek.by
Directions
Spartywnaja
3.9 km
Minsk-Arena
267 m
123 reviews
March 21
For many years, the 21st century has been the best and most convenient store, but lately only a negative experience, the store has deteriorated very much. I do repairs and often order building materials. Of the last 5 deliveries, three called on the day of delivery and said that there was a delay in the goods. As a result, the delivery was postponed for several days, and these are penalties for downtime of builders, spoiled plans, and so on. I understand everything, but to call on the day of delivery and say that it is postponed is piggish. It is hard to believe that during the period from the order placement to the day of delivery (several days), it is impossible to know in advance that some product is out of stock.
It's a disgusting attitude, it's very unpleasant that they do this to clients.
See original · Русский
2
February 24
Service and customer orientation are at zero. We ordered delivery to the Minsk region, 12 km from the MKAD, the time was chosen at 17:00-23:00 (there are no other options for a shorter period), I made a comment that we would NOT be able to accept delivery until 19:00, and if it does not suit the 21st century, please contact me and I will cancel the order. Not only that, of course, no one called, as it turned out, according to the rules of the service, managers should not call each other, which is strange for me for such a large site, and secondly, I wrote out in the chat and called support to clarify the courier's number and delivery time. No information other than "expect a courier call."... The courier calls and says that he will arrive at 17:30 ... the 21st century was able to offer the only option - to postpone it to another day. We changed all our plans and placed an order for Saturday. The time interval is 9:00 - 14:00 !!! No one lives in the apartment, it's in rough concrete, it takes time to get there. When did it become known what time the courier would arrive? OF COURSE, on SATURDAY at 9:00 a.m..... Moreover, the call was exactly at 9 with the text: I'll be there in half an hour. Is everything okay?
We are extremely, extremely unhappy. There is no logistics or customer orientation, dry answers on the phone, sighs and groans of dissatisfaction..
See original · Русский
2
January 19
The most inconvenient and customer-disrespectful delivery service. 13.01.25 we ordered a Gefest cooking surface. Delivery was agreed on 15.01.25. During the discussion, we repeated several times that we could accept delivery only after 17.00 (since, obviously, we were at work before that). On the day of delivery, 15.01, no one contacted us. The logical question is "Why didn't anyone call and where is the delivery?" We received a reply that there would be no delivery today (without apologies or explanation of the reasons). The delivery was postponed to Thursday. On Thursday, we received a call at 12:00 p.m. The courier said he would be there in an hour. Of course, he was told that no one was at home and the delivery was scheduled for after 17.00. The courier replied "I see" and hung up. Then, conversations with the online store's support followed again. They promised to deliver it on Friday after 17, after calling in advance. We asked at work for the opportunity to move out a little earlier to meet the delivery, and waited for the call. No call was received! And, accordingly, the courier did not arrive. Thus, we have been trying to get a hob for a week, encountering the same mistakes and disrespect, and the installation of the kitchen is delayed. On Monday, we will request a book of comments and suggestions. We do not recommend using this delivery service to anyone. It's better to overpay or wait longer in another service than to put up with it.
See original · Русский
3