Jumeirah Zabeel Saray
140 reviews
February 26
Superb. From 1st to last moment, superb. Rooms, food, service, just excellent. By far and away the best spot in the region.
December 2, 2023
Wonderful concert hall. Unfortunately, performances are not often.
3
November 6, 2023
Super!
1
November 20
We lived in a villa.The pool in the lagoon is insanely hot in summer, it is cleaned, but swimming in it in summer is like boiling water.There is no cooling.There are sun loungers for relaxing.The villas themselves are comfortable, there is everything for a carefree stay. If something is missing, the support service will always help, they bring it right away.The area around the hotel and villas is being treated for insects.There are always free sun loungers on the beach.Fruit ice is provided free of charge in the hotel area every day.The buffet breakfast is varied, a fairly large number of dishes, if you arrive before 8 am, the restaurant is half empty.The hotel also has several restaurants, a spa area, a pharmacy, and small shops.The hotel itself is very beautiful, in an oriental style.There are always Russian-speaking butlers and administrators.
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June 4
A very old hotel. It requires major repairs.
Inside, the halls are very beautiful in an Arabic luxurious style. There is a small children's cinema, it is free for children, they give out Popcorn. But they play old cartoons there.
There are few restaurants, and they are almost always busy on weekends.
The communal pool is large, the adult area is conditionally divided by a bridge. The pool needs to be repaired
A varied and very high-quality breakfast.
We lived in a villa, this is the residence area. The villa needs a major renovation and immediately. There was a strong damp smell coming from the air conditioner in all the rooms. The wallpaper is peeled off, the furniture is old and outdated. The lagoon is in poor condition: mud. The lagoon is not cooled or heated. We were in early June - the water in it was hot
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1
May 28
We rested many times with children, the hotel is family-run, the price-quality ratio,the beach is good, the Ala Card restaurants are average,the buffet is good,there are a lot of people at breakfast, it's not always comfortable, otherwise everything is fine, the rooms are tired, the pillows are blankets too,7 years ago everything was much fresher and more pleasant.
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March 12
I managed to get acquainted with the hotel manager - Nissan - who actively helped to solve the issues with the check-in.
A wonderful hotel on Palma, a wide selection of rooms, decent and varied cuisine (from classic European to Japanese).
The staff is English-speaking, but there are also Spanish-speaking and Portuguese-speaking staff. As a rule, at least one employee at the reception is Russian-speaking.
There is a swimming pool, gym, beach, relaxation area, bar (even billiards was found)
In general, I was satisfied. Photos of the room are attached)
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3
1
September 12, 2023
The most gorgeous place I've ever been.
A very expensive, luxurious hotel.
There is just an incredible oasis on the territory, so many beautiful plants (which is rare for Dubai), an excellent swimming pool, a bunch of cafes and restaurants, and of course, a great beach with everything you need. The chic spa is free for residents. There is a swimming pool and a Jacuzzi, and a bunch of different baths and saunas.
An Arabic-style hotel. The room is huge, the bath is just incredible. We received a lot of birthday presents from the staff, for which a special thank you.
Gorgeous view from the room.
Breakfasts are generally a tower. There is EVERYTHING! And in a huge variety.
It was a heavenly vacation. Thank you for your work!
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4
November 6
One of the favorite hotels in Dubai. Everything is always on the level. The staff is nice and attentive. Very tasty restaurants , and the very atmosphere of an oriental fairy tale
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August 30
a wonderful hotel, we stayed in it several times..Special thanks to Manager Sacher, who was attentive to our check-in. Good cuisine in all restaurants, service
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2
November 19
Nice hotel, everyone is so kind and smiling...Dada, we will do the same thing the next day and the next day! The main thing is that everyone asks....who I talked to before him to figure it out and it's important, but it's not important to do what they ask, in general, after three days of walking around the managers, having achieved nothing, I went to rest further....
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November 2, 2023
We rest for the second time in this hotel after 1.5 years, a lot has changed. Pros: the presence of a children's room that works until 19:45 and a children's pool, a beautiful interior and large rooms. Cons: lunch included in the price of a choice of Lebanese or Indian cuisine (not even tried). A torn curtain in a 5-star hotel (photo attached) happens. The service is long and it is not a fact that they will bring what they ordered. Dinner the cuisine is international but not delicious, it looks very much like it was cooked by Indians, although 80% of Europeans in the hotel and the people at the neighboring tables were not happy. Oh, what mutton is their hobby, so it's not there. Conclusion we drove purposefully here because we liked it for the first time, but everything has changed, it's good for children, but there is nothing to feed except pasta, and there is also Chinese cuisine there for everyone. Today everything has changed, borscht was given and the food became completely different. Once again , the children liked the children 's room very much . Added a photo of an empty restaurant on Chinese cuisine day. There's a DJ on the beach, it didn't happen but it's a great idea. They spread frozen juice- great. The person who wiped glasses (a trifle) disappeared. They won't pour you any water at dinner, but they did before.
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3
September 1
Well, I really liked it, there was just no entertainment at all. The room is large and cozy. The only thing is that the staff is very annoying, they come in every 30 minutes about cleaning.
Well, normal, Marcus appreciated it
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1
September 24
Nice hotel. The location is very good for tourists. It's not far from the center, but the embankment is beautiful. As an option, it's not bad for a vacation in Dubai.
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April 3
We had a rest in March . I was lucky with the weather . The hotel fully responds to 5 stars. Very good breakfast food. Comfortable rooms and a beach for adults. Timely replenishment of water and coffee . Quick service on the beach. Everything corresponds to what is stated on the hotel's website.
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1
December 1, 2023
Beautiful private territory of its own beach, bars, restaurants, cafes, DJ at the beach cafe, jewelry and flower shops, in general, everything that is available is perfect! The most delicious sushi and steaks! Towels, creams SPF 30.50, water, daily ice cream for children, bags, refrigerators for water, etc.
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3
1
March 22
It's a very cool place. Sunscreen, suntan, after-sun creams are everywhere on the beach and by the pools. Fashionable cosmetics in the toilet and shower rooms. We've been here for a day break by the pools, we haven't stayed in the rooms - but I guess it's aerobatics too
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2
April 12
I go to restaurants here. I really like the summer terrace! The views are very beautiful, the eyes just relax in the evening. They cook normally, but the hookah is very good! And, of course, the hotel has a gorgeous lobby!! Very beautiful!
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2
August 24
The service is good.
The beach is muddy and there are pebbles and shells.
We lived in a villa, the rooms need renovation. An unpleasant smell from the air conditioning system. The water in the lagoon near the villas does not cool down, it gets very hot during the day and it becomes uncomfortable to swim. The tiles in the lagoon are falling off in places.
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1
November 8, 2023
The hotel is very beautiful! But, very expensive! Several restaurants with cuisine from different countries! The rooms are decent! Cleaned twice a day!Nice, comfortable beach! The pool smells like bleach! Very boring! A family hotel, but there is no entertainment at all! Neither for adults nor for children! The children's room is not very! There is no responsibility for the watchers! It can be calculated that people leave on excursions!
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3
February 2
Price- quality! For about the 20th visit to Dubai, I stayed in this Jumeirah for the first time. I rented 3 rooms for a family, I was looking for a quiet and non-biting place. Everything is super, I recommend it for a relaxing holiday! The service is 5, the restaurants are weak in my opinion. Everything else is great!
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4
June 29
Everything would be fine, but he is already too old, although everything is beautiful, she gives herself away in small things, special thanks to the girl at the reception Karina, she understands everything perfectly and will always come to the rescue
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January 12, 2023
A hotel with excellent service, good cuisine and friendly staff. Updated reception and, apparently, the first floor and halls of the rooms. The rooms themselves are very beautiful, but require repair, you can see traces where they are trying to correct / repair. The service is at the highest level, everyone brings in full, towels, mouthwashers and other accessories. There are always fresh flowers in the room. There are complimentary things. Such as a beach bag, shoe covers and lip balm.
Nice pool area and staff working there.
I take a star only for the condition of the rooms, I really want to hope that the hotel administration will start updating the room stock.
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3
February 16
Palace. That says it all. There are nuances. The babel of Babel. The sea is nearby. View of the huge tourist liners. Delicious cuisine. But a barista can offer delicious coffee in a paper cup..
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3
October 28, 2023
I didn't like the hotel. We won't come again. We often come to Dubai and take different 5* hotels. The service suffers a lot, the hotel is beautiful, but the rooms are tired. The staff is very intrusive, they can come to the room up to 3 times within two hours, just ask, bring something, or check the bar. The security is very intrusive, they ask a lot of questions, we were kicked off the beach with a photographer, they look at things after shopping. At breakfast, they can remove a plate with food that they haven't eaten yet. We wait for coffee for up to 30 minutes and have to ask three times for it to be brought. The work of security is just a nightmare, I want to emphasize once again, they constantly have questions for residents, stop, ask questions, check, are not allowed to take photos. The staff is not trained, disgusting. We haven't had a worse hotel yet. There are many, many small nuances, tired of the obsessive inadequate attention of the entire staff. The reception is in no hurry to do anything at all. I do not recommend it!
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6
1
January 4, 2023
The visual component of the hotel, spacious beautiful rooms with a luxurious oriental-style bathroom, an incredibly aesthetic Zenzi beach restaurant, coastline, pool and beach service are all of course 10 out of 10, but there are many different "BUTS".
1) Dinner in the luxurious "throne room" of the hotel is just a local "masterpiece". Sooooo meager buffet, for a big fan, without normal meat and fish ... a minimum of dishes for preschool and school-age children. The water is not even included, although in general there is at least enough of it on the territory of the hotel! C - service.
2) In principle, there is nothing to feed a 6-7-year-old child in this luxury hotel-only nuggets and fries on all menus and some other similar junk food .... This is all very disappointing for families with children, it seems to me! Chicken soup - only in the room you can order and that is very peculiar.
3) The staff with a strained mask of courtesy on their face, the feeling that they were all very much annoyed does not leave them in any way.
4) Reception is a separate song, apparently the management of the hotel has not awarded them for a long time and did not motivate them. On the day of arrival, they did not really explain anything, did not offer a drink after a long journey, and in general they did not hurry much with the registration. How in 2022/23 not to know that in 5-stars of this level, it is simply impossible without some kind of welcome "ritual"?
5)Well, the sea… The sea on Jumeirah is not the sea, I'm sorry. The sea is in neighboring Ajman, and here is a "lake" with rotten water and a view of neighboring hotels and villas. Entrance to the water with stones.
Such is the aftertaste…But beautiful and rich! That is, that is!
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4
3
March 17, 2023
A magnificent hotel!
Definitely recommend it!
There is some grandeur and dignity in it - large-scale, luxurious decoration, magic of the East.
By the way, an episode of the movie Mission Impossible with Tom Cruise was filmed at this hotel.
Positive:
- location on a Palm tree (its own beach, privacy from the hustle and bustle of the city)
- service (staff at every step, lifeguards around the perimeter of the pool - you don't have to worry about children, they monitor safety very carefully; on the beach they offer to wipe sunglasses, use a chilled towel, serve ice cream; all employees smile broadly, welcome the whole day, are interested in the mood and are ready to help everyone; cosmetics in the bathroom and on the beach (sunscreen) - Amouage; chat in WA to solve any questions)
- a variety of breakfasts and dinners (always a lot of seafood, fresh. vegetables, fruits, desserts, pastries, cheeses, special dietary and baby food - all products of the highest quality)
- children's pool and club
- huge swimming pool (water is heated)
- clean beach, great sand (I don't understand the negative reviews about this)
- an amazing bed with the cleanest and most delicate ironed linen, in which you can drown in bliss
- Russian-speaking reception staff (several employees)
And a few minor disadvantages that are always there and do not outweigh the positive impressions of the rest at all:
- some wear and tear is true (there may be stains on the furniture upholstery, the headboard is worn, the plaster on the walls is flying, the children's slides in the pool are faded)
- very high cost of food and sky-high prices for alcohol (bring your own)
- with the HB type of food for dinner, all drinks, including water, are paid (for breakfast for free), and the A la carte restaurant without surcharges is actually one (Lebanese cuisine, very good), the rest of the restaurants (except the main buffet) - with a substantial surcharge
- there is children's food (even a whole corner where children can put food on their own plate), but not enough - for example, there are no soups and mashed potatoes at all
- we celebrated 2 birthdays at the hotel, at registration the administrator upgraded the room category (thank you!) and he promised a little congratulations, but with the congratulations of an adult family member they were late for 1 day (they decorated the bed with rose petals and brought a birthday cake to the room), and they forgot about the second children's birthday altogether
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4
December 8, 2023
A luxurious beach with all amenities - sun beds, umbrellas, towels, free water and sunscreen and after-sun creams, walks along the bay, a wonderful pool, the hotel itself is above all praise
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4
December 21, 2022
Great hotel👌
Area for children 5 out of 5 (playground, water area with slides and a 50 cm pool, separate playroom).
The beach is 3 out of 5. The sun beds and the service are excellent, but the sand and the sea(.
Service 👌
The pool and the territory are large 5 out of 5.
The food in the restaurant is excellent.
The only drawback is to leave the hotel, that is, it is difficult to find a free taxi(
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3
May 18, 2023
The best hotel I've ever been to. Top-level service, polite, inconspicuous staff, luxurious interior. Clean beach, varied food. I really liked the signature fragrance of the hotel. In general, chic, shine, beauty!
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4
1
January 17
A wonderful hotel! Everywhere is clean, expensive- richly- marble. They are especially proud that they filmed Mission Impossible there. On the 1st floor, an entire showcase is dedicated. On the beach, glasses are wiped for free and smeared with cream)
Nice hotel. Take the club room!
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3
October 17, 2023
One of the best hotels I have visited in my travels.
The room was very spacious. Food, for me, as a gourmet, did not get bored in 2 weeks. View from the window of the Dubai Eye.
Very pleasant territory of the hotel with swimming pools, barbecue areas, pleasant walking paths.
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4
1
July 17
Not a single minus was found! Very friendly staff at the hotel, at the pool, and on the beach!
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1
April 30
Everything is fine, but there are questions: why is the pool closed at 18:00?!?! From there it looks like it's stupid to close before 22:00 ... I don't understand this ... and they were kicked out of the beach from 18:30 ... I don't understand their strange ways ... everything is lost, both business owners and vacationers....🤯🤷🏿♂️😵💫
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October 6, 2023
Great hotel on the Palm Tree! Delicious food, its own beach, friendly staff. The architecture of the building is also interesting. In general, the price - quality is on top!
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3
1
January 13, 2023
Great hotel. Helpful staff. The breakfasts are excellent, although the choice of fruits is too small. A magnificent beach with superbly trained staff. Beach towels, water in thermos bags are always present. There is a sunscreen. The spa area is particularly striking. I recommend you to stay during your vacation.
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3
March 3
The best place to relax..The staff is polite and very attentive..Great location in every sense..A clean beach..
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3
April 23, 2023
The hotel is good, for 4. We took a club room, the room itself is a little dark, take it on the sunny side. Breakfasts are also for 4, the assortment is not rich and not wow to taste, everything is somehow edible in one word. The pool is nice, warm, the service is also normal, but I do not advise massage in the spa, it's very mediocre, something was eaten with my hands and period. The hotel itself is beautiful and comfortable, we were with a child.Its own beach, decent and the staff near the beach work perfectly, towels to the beds, water will be brought, well done! But we won't repeat it a second time,
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4
August 4, 2023
A magnificent hotel. Everything is at the highest level. The room is always clean. Service for 5+.The buffet is a masterpiece. There is always something to eat for everyone. The variety of food impressed.
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3
1
February 1, 2023
We are currently staying at this hotel. The hotel is large, beautiful, perfect cleanliness. Room cleaning 2 times a day . In the evening, they clean up the garbage, wipe the floor.
The food is varied, seafood and sushi every evening, grilled meat, cheeses, lots of greens, salads, sweets, fruits, Indian cuisine
A small minus, drinks at lunch and dinner are paid, and there are no soups for children.
Once there was chicken broth with noodles, the rest of the time I fed pasta and meat.
To Aquapark in Antlantis 10 min by taxi.
There is an opportunity to visit the hotels of the chain .
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3
May 20, 2023
A very nice place! Silence, peace, a good sea with almost no waves - the inner water area of the palm tree. On the beach, touching care for guests - water, dispensers with spf 50, spf 30 and after sun is completely free. We really liked it. We don't eat much in the heat, but what we tried was delicious, the breakfasts are good. I recommend it for a beach holiday!
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3
August 16, 2023
Nice hotel!
A chic hotel!
Finishing, decoration are all expensive- rich. One malachite staircase is worth something. The harpist is in the Hall every night! Gorgeous pools! Lots of advantages!
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3
January 9, 2023
Lived in a villa. Clean, beautiful, the staff is polite, responds to requests. The beach is clean, fine sand, the water is warm (it was in December) beauty for children! There was everything and a lot at breakfast, they never stayed hungry)
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3
April 4, 2023
I really liked the hotel, the staff is friendly, the food is very tasty and varied, seafood was every evening. The room is ordinary, nothing special, but overall, the atmosphere is good.
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4
November 30, 2022
The hotel is very pleasant in all respects, especially in terms of service, there are always places on the beach and by the pool, sun creams and suntan oil, as well as towels in unlimited quantities. The hotel itself is very beautiful inside. They also constantly monitor the cleanliness of the room. We are happy with the rest.
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3
September 22
Once one of the best hotels in Dubai. Now it's just not a bad hotel with attentive staff. Worthy. Calmly. Nice.
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November 3, 2023
Everything is cool, but there are disadvantages such as in the service at the beach restaurant we were there for 1 hour we carried sea bass and so everything was cool to sleep well, but it's worth going outside the hotel
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October 13, 2023
Excellent, though no. A chic hotel, starting with a meeting, a hall, a room, a hotel, a restaurant, a beach, a pool, shops, a location.
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3
October 2, 2023
Wonderful hotel. High service, staff. The rooms are quite at a high level. Separately, it is worth noting the nutrition. Above all praise.
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3
July 7, 2023
Excellent service and cleanliness in the rooms. Everything is at the highest level. Beautiful private beach with service. Excellent breakfasts for every taste.
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3