I have been an active buyer of products for 10 years. But now you have stopped selling components and have become at the sulpak level, but with the quantity of goods 20 times lower - your zest has disappeared and you have become just another store, unfortunately. You have no customers, you have recently closed the store. But why? No matter how you visit, there is nothing, there are no games, there are no accessories, ordinary goods without a twist. Although I used to buy top-end gaming laptops only in your store. I wish you to review the assortment and become a cool store of interesting equipment and not just another place with washing machines.

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Абай Джундыбаев

Level 2 Local Expert

I bought a laptop and a licensed program at the Alser store in Atakent, and they gave me a promo code for 50,000 tenge. I wanted to use it, but it turned out that it had already been "used", even though I hadn't even used it. I've been calling and writing to support for several days, but it's no use. They send the same screen and no solution. The promo code is about to expire, but the issue has not been resolved. It's very unpleasant — it's either a technical glitch or fraud. I still don't get it. Where should I apply? To the consumer rights society?

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Тимур Рахимов

Level 3 Local Expert

The sellers are adequate, the choice of laptops is not great - but they told us better than the competitors, they explained everything.

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Alser.kz

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