I don't recommend it. I booked a seat on the morning flight, where the cost was 3 thousand, but due to certain circumstances, I rescheduled the reservation for the evening flight of the same day. The dispatcher never mentioned that the price for the evening flight was different, but I called them at least 3 times. At the same time, when I called to clarify the information, it turns out that I had to find out for myself if the price would change. You must agree, as a client, I shouldn't ask 10 times if the price has already been announced to me. Where is the customer focus? Apparently, your call center does not know what a script is and how to communicate with a customer correctly. There are no complaints about the bus itself... but the first impression of the carrier has already been spoiled

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Ruslan

Level 4 Local Expert

Horror, the schedule does not match at all, what is stated on the site is real.. 25 hours on the road. You can't plan anything. And it's not because of customs, customs passed quickly. It took 4 hours to drive from Donetsk to Marinovka!!!! The ticket price on the website is 1600.. In fact, 1800.. Don't get fooled, it's better to go on a trip with other companies

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Рома Антоненко

Level 6 Local Expert

To begin with, pricing is not entirely clear. We were traveling from Donetsk to Voronezh. The ticket price is the same as to Moscow. The distance to Moscow is 2 times longer. At the same time, the stops were only at customs and already! in the Upper Mammon. that is, almost 300 km without stops. In addition, the air conditioner in the back of the bus was almost not working half the way in the heat of 35 + degrees. It is possible to understand what the temperature was in the cabin itself. But the website itself says that everything is fine with the climate control. At the same time, dispatchers communicate rudely with customers. The dispatcher did not respond to the request not to be rude or yell. When asked to do something with the air conditioner, the dispatcher replied: "you are getting a service, the bus is coming." According to this logic, people can be led in a cart) The flight attendant herself also spoke rudely to the passenger. Don't choose this company for the world. There are many other worthy carriers.

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4 reviews