5 Element

Rating 4.7
1059 ratings
Rate this place

240 reviews

Level 5 Local Expert
October 24, 2021
I wanted to buy a coffee machine Consultant Oleg did his job perfectly, he told everything very clearly and explained it immediately, the consultant is a professional, These stars are for him
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Level 8 Local Expert
November 23, 2022
Consultants always try to sell you goods that no one takes, especially Huawei smartphones, do not even explain that there are no such services, and then the buyer suffers with the settings, and there is no return of the product, even if it does not suit you
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Level 9 Local Expert
July 6, 2024
The manager worked for 5. We bought what we wanted.
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Level 8 Local Expert
April 5, 2023
I bought dishes, the attention of the staff played an important role, very nice people, you can't leave without buying
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3
Level 15 Local Expert
June 5, 2022
The store offers a good range of household appliances and electronics. Responsive staff.
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Level 2 Local Expert
August 19, 2022
Disgusting service, everything is treated well, the phone is under warranty for two weeks, the third one is already in progress, they don't even know what service it is in, it's just a horror of some kind
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Level 6 Local Expert
February 9, 2022
A good store and sellers. Sometimes it's annoying to insist on giving an additional guarantee, but that's their job. We buy a lot of things in this store. Although recently the choice has become somehow smaller than in the other store in Mogilev.
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3
Level 3 Local Expert
January 27
Terribly
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Level 9 Local Expert
January 25, 2023
The store is very pleased, there is a choice and prices are lower than in other stores.
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3
Level 4 Local Expert
August 20, 2021
We were regular customers of this store. Now I don't really want to. On August 1, we bought a TV, served it quickly and culturally. But on August 19, we came to buy a hob, but no one paid attention to us, without waiting, we went to get a bracket for the TV, they served us right away. On the way to the TVs (there was a small child in his arms), the sellers decided to check the subwoofer and scared him.A bad impression was left for the last time.
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Level 5 Local Expert
November 1, 2023
A good consultant is a girl, it's a pity she didn't ask her name...)))
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3
Level 8 Local Expert
December 7, 2021
The store is good, a good selection of equipment, discounts on ps games are also pleasing, the only thing I don't like is that this store cooperates with VTB Bank, the bank is not convenient
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Level 5 Local Expert
May 18, 2022
Excellent staff, always help with any question!!! We buy all the equipment only here ) there have never been any problems with either the purchase or the return 👍
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Level 6 Local Expert
February 3, 2022
A good store has a good selection of goods discounts promotions quality of goods I constantly buy household appliances there
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Level 13 Local Expert
January 10, 2023
I liked everything. You can order the product online, and then pick it up at the store after receiving a full consultation.
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Level 10 Local Expert
July 13, 2022
I constantly buy a variety of goods here. The last time I bought a trimmer, it was delivered from Minsk in 1 day, which no one else guaranteed me in terms of time
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Level 6 Local Expert
February 23, 2022
I respect this store. Everything I bought in it works flawlessly. Young people are doing a great job.
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Level 6 Local Expert
January 26, 2024
High-level service
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3
Level 9 Local Expert
April 4, 2023
Attentive, polite. If they don't have it, they'll tell you where it is.
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3
Level 16 Local Expert
May 23, 2021
This chain of stores is the same throughout the Republic of Belarus. The stores are no different. The choice of household appliances is large. Consultants help with the selection. Installments, cash and cashless payments. All forms of payment.
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Level 5 Local Expert
March 14, 2024
Staff,location
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3
Level 2 Local Expert
July 23, 2020
Minuses: Terrible staff work: If you need to find out the price or arrange an item, you have to search for the seller all over the store, an absolutely stupid system when one seller is responsible only for his department and makes purchases only in it. Don't you think it's stupid to keep a person on a salary for the sake of one shelf? As a result, a dozen people are walking around the hall, but they cannot arrange the goods. Cheating with product prices: The price tags for the goods in the store reflect only part of reality, because they do not include the price of the guarantee and as a result you overpay from 20% to 50% of the figure on the price tag. Pros: probably there is Conclusion: use online stores.
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Level 2 Local Expert
June 23, 2020
Good afternoon..I am very unhappy with the staff serving this wonderful store...Employees don't do their job, they mislead people..They can't recommend the product..I was especially outraged by the vacuum cleaner sales department..Last year we bought a Bosch vacuum cleaner...He worked for a year and broke down..There is no guarantee as such...If you do not pay for an additional guarantee.Everything is thought out.A sucker...Yesterday I called the store by phone with a warranty card and explained the reason for the breakdown of the vacuum cleaner. They told me to come with a warranty card and solve the issue.We come from one end of the city to the other and they tell us that the breakdown is not included in the warranty, contact the service center for a fee..This is the kind of work of employees without responsibility, no work, nothing.There are solid disadvantages.I will never go shopping in this store again..The director's request is to take care of the work of his employees, as it is not.Thank you in advance..
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Level 6 Local Expert
September 10, 2020
Terrible service!!! I've been choosing a vacuum cleaner on the Internet for a long time. I ordered the 5th element of the powerful bulb vacuum cleaner Electrolux 2000W in the online store. When I came to pick it up, I was surrounded by several consultants and began to dissuade me from buying.They told me how uncomfortable, outdated and completely sucks))) Offered a mullet, more expensive by 130 rubles but with a capacity of 750W. ...Here is a miracle of modern technology....(according to them) I was struck by the intensity and even aggression with which this was done. The girl who issued the guarantee, for her part, persistently and unceremoniously "rubbed in" the additional.a guarantee. I would like to draw the attention of the administration to the inadmissibility of such behavior by sellers, if you value your customers.
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March 28, 2024
A good assortment
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Level 12 Local Expert
April 26, 2021
Based on how many times I bought in the 5th element (1-2 on order), then in principle it's not bad, polite people called about confirming the order / issue, sometimes there are goods with an adequate price, but mostly 50 + rubles more than competitors
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Level 14 Local Expert
April 28, 2021
Consultants will always come sooner than you think. If other information from another department is needed, they will bring you to another consultant. They will explain until you understand. Well done.
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Level 12 Local Expert
October 30, 2021
There are intrusive sellers who have not read the instructions for the technique ... And in general, why install if you buy an additional guarantee and you will be another loser......
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Level 4 Local Expert
November 26, 2022
The consultant and the seller did not say that with the card the product can be bought at a discount
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Level 10 Local Expert
March 23, 2023
A small assortment. Many consultants are incompetent.
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3
Level 10 Local Expert
October 20, 2021
A regular online home appliance store. The assortment is not the largest, but the ability to order and reserve goods on the site helps to purchase what is not currently available.
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Level 7 Local Expert
February 8, 2020
I really like this store, a large selection of products at reasonable prices. A wide range of products and friendly consultants. You can return the product under warranty without any questions.
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Level 10 Local Expert
August 3, 2021
I take household appliances in the 5th element, touched them with my hands, slammed the doors, villages with a remote control, compared them live and bought + installments
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Level 6 Local Expert
February 6, 2023
Sometimes you can't wait for consultants, and when you don't have to, they fly up.
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3
Level 10 Local Expert
April 28, 2022
A great store. Good prices at sales.
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Level 12 Local Expert
June 27, 2022
The store is like a store, prices are going through the roof, sellers are being imposed... It is clear that this is their job 🤗
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Level 10 Local Expert
September 6, 2021
The store is terrible, the consultants are disgusting. They do not warn or tell you about the product fully. As a result, an oled TV was bought for 3600 with spots. Which, as they turn out to be within the norm, should be warned about this by the buyer, so that the client chooses whether he needs it or not. It is better to choose another store, you should not go to the 5th element. There are plans for a trial with this non-store.
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Level 8 Local Expert
October 17, 2023
Cool store
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3
Level 13 Local Expert
December 21, 2021
A large selection. Great prices. Competent staff.
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Level 5 Local Expert
August 12, 2019
Good store, convenient location. There is no need to go up or down, it is located on the 1st floor. The navigation of the store is clear. Consultants who are fully aware of the product. A bunch of credit agents (including installments). The range is acceptable, in any case, you can order other models through the online store.
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Level 8 Local Expert
January 17, 2020
The team!!!! Namely, Vladislav Samyko (sort of like that) A terrible boor!!! He doesn't know how to talk to clients at all! He shows all the dissatisfaction with his work on his face! He snaps, is rude and just turns around and leaves on the unfinished conversation of the buyer, gurgling in response in a rude tone!!!! In the work of a sales consultant, it always seemed that his personal problems and mood should be left outside the door, but this is not about him! And in general, it is very difficult to find a consultant, either the consultant left (from the store) or figure it out yourself and go to the information center.... They can't figure out prices either! In short, a shock!!!
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September 26, 2019
On September 23, 2019, in the 5 Element store at the address: Mogilev, Gabrovskaya str., 45, a NOKIA 5.1 Plus phone, a silicone case for it and a protective glass were purchased in installments, which it was decided to paste directly in this store for an additional fee. Having completed all the necessary documents for making a purchase in installments, paying at the checkout, with the purchased phone and protective glass, I went to the IT specialist's desk for the subsequent glass sticker. The specialist tried to glue the glass for a long time, but eventually said that the glass turned out to be defective, he would order a new one and when it arrived, I would receive an SMS notification to my mobile phone. And it's good that I decided to glue glass in a store where a specialized person does it. After all, having bought such glass and tried to paste it at home, you will never prove in your life that it was defective, they would say that you do not know how to glue. Therefore, it is worth thinking a thousand times whether it is worth buying such goods in the "5th element", where, in addition to being several times more expensive than other stores, they are also defective. On 09/24/2019, at 13:48, a message was received on my mobile from 5element that the order was ready for delivery at the Mogilev Gabrovskaya 45 store. At the same time, the shelf life of the order is 2 days. Having postponed my plans, I rush to the other side of the city immediately after work, so that finally the employees of the above-mentioned store glued a protective glass to me. and what is the result? I arrive and it turns out that the ordered glass does not fit the phone I purchased. The packaging of the glass indicates that it is for the model of the phone I purchased, but it does not fit. The IT specialist is at a loss. I don't understand why I have to come to the store twice and not receive the services and goods I pay for twice. I am offered to try to order glass again, and when an SMS arrives about the readiness of the order for delivery, the employees of the "5th element" advise me to call the store so that they can check whether the appropriate glass has arrived or not. Of course, I leave the store extremely indignant. About half an hour later, an employee of Element 5 calls my mobile phone, says that the conversation is being recorded, clarifies whether I made an order and whether it is true that it did not suit me. As a result, he says that there is no glass suitable for my phone in stock, that he can try to order it, but he will probably come back with the wrong one. When what I need arrives, the employee said that it is unknown, it needs to be tracked on the site. I ask a very logical question: "What are you offering me?" I don't get a reasonable answer. Then I explain that I took the phone and all additional goods and services to it in installments, which does not give me the opportunity to simply refund money for services not rendered to me and goods not provided. To which the employee says that he did not know that everything was arranged in installments, says that it is possible to simply reissue the installment plan as an option, and promises to talk with the store about this option. No one else called back. No glass, no gluing services, no reissued installments. Amazing service!!!! I have to ride from one end of the city to the other several times through no fault of my own, while no one compensates for transportation costs or moral damage, because the phone was bought as a gift, and I had to give it without protective glass, then take it back to paste this glass, and in the end return it anyway without glass and with a misunderstanding, whether I, as a customer, will receive at least some intelligible solution to this situation from the store. I will not recommend this store to any of my friends, because you will not get anything here except frayed nerves, defective glasses and the lack of a solution to the problem.
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Level 6 Local Expert
June 13, 2023
The normal option!!
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3
Level 7 Local Expert
July 25, 2021
The store itself is not bad, but you can't buy anything from 1 time because there are always defects in the product. I couldn't take anything without a defect
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Level 9 Local Expert
March 1, 2021
A good store. Unobtrusive staff, fairly affordable prices.
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Level 7 Local Expert
May 6, 2021
The quality of customer service is at a high level. The product range is large.
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Level 14 Local Expert
September 4, 2019
A good selection of goods, smart guys in the hall- they explain it even to the grandfather from the village, excellent payment offers. I recommend.
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Level 24 Local Expert
April 15, 2021
Good store, great prices. Pleasant consultants
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November 22, 2019
prices are available. There is a choice.you can order from the website and they will give you a ride what was not shown in stock. consultants communicate information in an accessible way, although they are a bit intrusive.I often attend promotions.
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Level 12 Local Expert
February 17, 2020
The peculiarity of this store: when you need to buy something, you can't find sellers, completely ignore it. And if you just came to look, they run in droves and tell you everything they have learned. Convenient payment by installments. A good selection of goods.
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