5 Element

4.5

415 ratings

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Anonymous review

I bought an Electrolux washing machine in the fifth element in June 2020. In addition to the warranty, I additionally took an extended warranty from the 5th element "Protection +". After a short period of time, problems began, namely: a fungus appeared on the internal elements of the washing machine. I decided to use the warranty, 2 representatives from various independent Service centers came. As a result, they said it was not a warranty case. Then I decided to contact Patio CJSC (5th element) according to the acquired program "Protection +", which, according to the terms of the contract, covers even non-warranty cases. However, it turned out that not everything is so simple: according to this program, element 5 also refused to take the washing machine for repair. After a long conversation, the store still took it for repair to fix the problem. The 5th element was "fumbled" for about a month, as a result, what they did: they replaced the rubber seal and that's it! Mold and dirt were still coming through from the drain hose. And 1 more pleasant surprise: the front panel of the washing machine was chipped and scratched, which simply negated its entire appearance. I immediately sent it back for repair in the next few days. The repair lasted even longer than the first time: it took about 2 months. According to the results of a long repair, what was done: anointed with a brush on the chips! And besides, the paint is not in color! Even the hairs from the brush are left! This is a service! This is a repair that took almost 2 months! Then I sent them for repair again, and they kept them for almost a month! And ask what they did this time! And nothing at all! They called on the phone and said that the fungus is not a warranty case, but the defects of the paintwork that they made are painted over and that's it! Another question is how ... On this we can conclude that element 5 is far from the store from which it is worth buying equipment, and buying the "Protection +" program is generally a deception!

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Дарья Щ.

Level 3 Local Expert

I didn't like the service at the Gallery shopping center. I bought a phone and several accessories for it. I had to wait for the consultant for 15 minutes from the warehouse, and then 30 minutes after placing the order. Everything is very long and unfriendly. There's nothing to add a point for. 0 out of 10

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Кирилл

Level 21 Local Expert

I really like that in the store you can always touch the product, ask a consultant about it and order cheaper on the Internet.

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Кирилл К.

Level 8 Local Expert

Overall, not bad. For the 5th element. The staff is not to say that they are friendly, but they will not turn to call it some kind of boorish language. Something in between.

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Андрей Зайцев

Level 5 Local Expert

Any company needs to learn from this organization. The most responsive and professional staff. You can come without knowing anything about technology, and leave with a lot of knowledge as an employee of an IT company.

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Shukfir S.

Level 3 Local Expert

A great store. Polite sellers. They do not offer any marketing tricks, unlike the same Electric Force.

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Мария

Level 11 Local Expert

It takes a very long time to get a loan.... Wednesday / 1 employee / 2 hours standing. Customer focus is on top (sarcasm). I will avoid buying something here by any means.

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Владимир

Level 14 Local Expert

A good electronics store . And there is also an excellent sales consultant Alexander.

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Matvei_Dylko

Level 11 Local Expert

the standard 5 element. But each of the stores has its own layout, you live in the same city, you get used to the same layout, you move where it is not clear

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Владислав

Level 8 Local Expert

Today I made a purchase in your store, I needed advice about one product, so you can't find your consultants, one hundred and one people and all huddle in one place, do they consult each other or will you take over your staff? And it seems to me that you need to leave phones at workplaces far from your pockets. Disappointed

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Nikita Pushkarev

Level 11 Local Expert

Your Boss, most likely in logistics, is a complete redneck. There is no respect for customers from the word at all. Most of the consultants have answered your questions and cannot answer anything on the merits. I'd rather overpay somewhere else in the store, but I'll know that this store won't have such a terrible attitude towards the customer. Although why would I pay too much... In the 5th element, the prices are among the highest

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mrs nastassia

Level 7 Local Expert

A great store and a good selection. We bought a TV, a vacuum cleaner and an e-book there in installments. Consultants in the subject of everything, perfectly recommend without unnecessary information. Super!

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Вадим Г.

Level 3 Local Expert

I ordered a slow cooker and a blender. The delivery time on the website is indicated from 11:00 to 22:00. I asked to deliver either before 12 or after 21:00, the courier called at 4, said I was not in Minsk, asked to dial an hour before the end of work, I would drive up, dial at 8 and said that I was already finished ready to wait 10 minutes (I asked to dial in an hour). In general, courier delivery is for two.

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Natali H

Level 4 Local Expert

The sellers are extremely courteous. The willingness to help is off the scale. This is probably the best 5th element in Minsk. I bought a food processor .

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Денис К.

Level 2 Local Expert

Terrible service! I visited this store three times, I wanted to purchase a Samsung S20+ by trade in installments. Each visit lasted at least an hour.I left without buying after three attempts))) The first time they incorrectly signed an installment agreement, they left without a phone. The second time they could not arrange it as they did not cancel the previous one. The third time I went to the "5 element" in the shopping center "Castle" I decided that it would work out there. They refused because they needed a certificate of income. For the fourth and last time, they began to register, but the staff did not warn that the phone had risen in price by 300 rubles. I refused the purchase. I went to the MTS office, they were issued there within 20 minutes, in installments at the old price. I decided to write a complaint in the book of complaints and suggestions. I was very surprised by the condition of the book. The title page is glued with adhesive tape, part of the book can generally be easily reached, it is not glued to the rest of the pages. I actually doubted that she was real.

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прохожий

Level 12 Local Expert

Healthy staff! Polite, pleasant, the impression is excellent

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Anonymous review

An excellent store, a wide range of products, responsive consultants, there is an installment plan, everything is convenient and fast

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Андрей

Level 15 Local Expert

rather overpriced prices, similar products are much cheaper on the Internet. I bought Bluetooth headphones, there was no charging cable in the box, although it has a cell for the cable. It's a small thing, but it's unpleasant.

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Алина Стефонович

Level 10 Local Expert

The consultants in this store are not particularly friendly.

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Егор Михно

Level 3 Local Expert

We tried to find a consultant, and in the end everyone sent us somewhere. The only normal employee is Pavel, for which this institution receives 1 star. Appoint him as the boss.

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Баян Аккордеон

Level 18 Local Expert

teach employees how to help US, not you , and you also need to know how ips screens differ from amoled since there is such a professional there

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dima gribko

Level 5 Local Expert

A huge selection of equipment, cool promotions, no jambs with a guarantee

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Анна

Level 3 Local Expert

impolite staff

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Veronika_S

Level 20 Local Expert

I would give 5 stars if there were more consultants in such a large store! There are a lot of goods)

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Артемий Метелица

Level 11 Local Expert

Good staff and a wide selection

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Иван СынБожий

Level 14 Local Expert

I don't like consultants when they are not consultants, but consultants....Just to stick it in

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Vitalii E.

Level 4 Local Expert

I bought a phone in June 2017, xiaomi Redmi note 4. Then there were discounts on them, specifically on the note 4. They put a note 4x in my note 4 box. Let me explain the difference: the phone that was described on the box had a snapdragon processor, but in fact it was mtk (weaker). I discovered this only after the end of the warranty, so there was no point in going to figure it out.

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Anonymous review

I bought headphones — they broke down a day later. I don't recommend it.

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Алексей Серегин

Level 8 Local Expert

A very expensive store, the prices are above market.

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Евботяй

Level 8 Local Expert

nice staff, good prices

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Виталий

Level 18 Local Expert

A good selection of phones and kitchen appliances

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Дмитрий Янусов

Level 11 Local Expert

Great store, good staff

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Пыжик В.

Level 3 Local Expert

I bought a phone - the last one, from the window. At home, I found that there was a password and a touch ID on the phone, I tried to call - the call center ignored me for 30 minutes. What to do???

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Oleg Pushin

Level 29 Local Expert

There are a lot of things you can buy, I advise you to visit

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Матвей Бондаренко

Level 9 Local Expert

I bought a video card there, it seems to be normal.

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Евгений Селищев

Level 21 Local Expert

It happens that you will not find any small thing here.

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Анна Юдина

Level 8 Local Expert

Not a bad store. Good service, a large selection of goods. Friendly staff.

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Максим

Level 16 Local Expert

A convenient electronics store, almost all the equipment of their given store :)

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Ирина

Level 16 Local Expert

The range is quite wide, however, the prices are too high (for batteries, although high-quality, for sure).

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Лариса Троц

Level 4 Local Expert

A good store and sellers who know and understand the product being sold.

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Alex Rai

Level 21 Local Expert

The service is exactly 2 hours.

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Андрей Адерихо

Level 13 Local Expert

The best store with a special atmosphere! Everyone should visit at least once!

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Павел Шутов

Level 15 Local Expert

Good guys 👾

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Светлана Тульговец

Level 12 Local Expert

A good shopping center.

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Татьяна Гуринович

Level 9 Local Expert

A large selection, you can order online and pick up the goods in the store

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Валерий Полонин

Level 25 Local Expert

The usual assortment of 5 elements

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Злата Миронова

Level 22 Local Expert

A lot of consultants, a large selection of goods

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николай харицкий

Level 9 Local Expert

All class

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Kristi_shugar_vosk

Level 6 Local Expert

I bought Tefal pans with home delivery )Conveniently fast, I'm thrilled!🥰

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Андреич

Level 8 Local Expert

Excellent service, they offer an improved warranty for a reason, I already took the laptop for 2500, the service took less than 14 days.

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5 Element

131 review