5 Element
131 review
December 20, 2024
I visited this place on 12/20/2024 . I needed the unobtrusive help of an employee with choosing a phone model for certain tasks. I want to say a huge thank you to the HONOR technician (unfortunately, I don't remember his name). He consulted briefly and to the point, without sniffing and obsessive trips after. The impression is positive, thanks a lot to the employee . Would you like to visit your store again
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3
February 21
The speed and simplicity of cooking. At the same time, they are also tasty and healthy. Even a child can handle the control panel. 2 compartments are very convenient. You can cook something separate in each one. If you don't need a lot, you can use only one compartment. We do almost everything there.
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March 23
We wanted to buy a phone as a gift, and we decided in advance on an approximate price range, approximate parameters, and possible brands. Standing in the store and examining the presented options, we finally made the choice and asked the consultant to "pack" the device, in response to a question why our eyes fell on this particular device. After a short dialogue, the consultant suggested an alternative, which we disagreed with for a number of reasons. The consultant, having heard that we were not satisfied with the phone he offered, began almost foaming at the mouth, almost forcing us to choose to buy his option and, comparing empty numbers in a vacuum (on the plates), without taking into account some other factors, almost reaching personal insults, he began to say that we were overpaying and buying "shit" (quote) to someone, but we go with normal phones. Culture is zero, respect is zero, and so on down the list by zeros. A person could at least sell something, but chose to go all out and try to sell something that either no one was buying or he wanted to fulfill a plan for unnecessary honor with a terribly loaded system and a banal lack of Google services... By the way, even this fact this character decided to brighten up by saying that everything is there and everything is working fine, although everyone understands that this is not the case.…
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1
October 31, 2024
The Polaris 2277S steamer.
A lot of negativity is associated with the 5 element store, or rather with Polapis brand products. We bought a Polaris PGS 2277C steamer to replace the Tefal steamer purchased in element 5 and also not working. When they brought it home, they began to use it and it turned out that it did not work. He was just "spitting" water. We took it to the store, they replaced it the next day with another new one. I didn't have a chance to use it for a week, and when they started using it, it turned out that it didn't want to work properly either. The fact is that he is with a base into which water is poured, and he collected water every other time, after two, in general, it works, then it doesn't. We took him back to the store. For several days we considered whether he was a worker. And as a result, they again admitted that but not a worker. Let's go get the money. That is, we bought THREE steamers and all are not working. And let me remind you that we could not return the Polaris vacuum cleaner to the 5th element, which we cannot use normally. Although they asked to take it away, and instead of Polaris, buy an LG vacuum cleaner. In conclusion, the Polaris brand left us with a terrible impression. And the store administration, an unpleasant impression, with its unwillingness to meet the buyer, realizing that they are selling low-quality goods.
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1
April 6
I rented a washing machine here, I liked the service. The consultants are pleasant, they explain everything, they don't insist on choosing certain brands. It is clear that they understand technology and can really help, not just sell. I was satisfied with the purchase and service.
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December 21, 2024
I decided to write a review because it struck a chord... Namely, they offended my mother!
My mother is not a young woman and does not really understand new technologies, in general, like all people her age, and even going to the 5th element website and looking at the product is comparable to going into space for her.
So this is the background to the fact that she came to choose a curling iron for a gift. She needed a curling iron with a specific diameter of 19 mm, which she informed the consultant! To which he replied that he did not have such data and let her look at the site herself if she really needed it.
My question then is, "dear 5th element, why do you need so many consultants?!" if they are of zero use! Just go and tell them what they would watch on the Internet?! As a result, Mom didn't buy anything and left your store in a bad mood! The date of the visit is 20.12 in the afternoon. Of course, Mom didn't remember the consultant's name.
I ask you to take measures and train your staff to help your customers make their choice, which they must do!
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January 9
Faced with deception and complete inaction on the part of the entire 5th element organization…
They wanted to buy a vertical vacuum cleaner, they had never used it before and did not know about its characteristics. The consultant, by deception, embellished its characteristics and misled us (instead of the working time promised by the consultant, in fact, the vacuum cleaner works many times less). But we only found out about it at home, after a few cleanings.
When we realized that the actual operating time of the vacuum cleaner was not suitable for us and we were deceived, we tried to return it back.
We contacted the service center of the same store (5th element, shopping center <Dana Mall>).
To which we received a demonstrative opening of the documentation from the box with the words:
"I should have read the instructions."
We started explaining the situation, but no one wanted to listen to us. In the hope that we would leave behind, we were offered to send the vacuum cleaner for diagnostics, the fact that this would not give any results was clear to everyone, the problem was deception and overestimation of characteristics, and not the poor performance of the vacuum cleaner.
We have waited for the diagnostic result, it is working properly…
After that, we came to talk to the store manager and explained everything to her as written above.
To which we received the answer: "this cannot be, we are not returning the money, since the vacuum cleaner is in good working order" (but the problem is not in good working order or not, the problem is that we were deceived)
After that, I called the support service of the 5 element store, an employee and I filed a complaint, there I described the whole situation and they said they would sort it out.
A few days later, they call me back and say: "we listened to the audio, watched the video recordings, conducted an investigation, and no one told you anything."
To which I asked to review the recordings of the conversation, as I am sure that I am right and I know that they do not have such a recording. To which I received the answer: "we do not provide such information."
We have no other options but to contact the police with such a statement.
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1
March 10
We chose Bluetooth headphones as a gift for a friend on March 8th. I asked the consultant to come over and tell me the differences.
What's better than xiaomi Redmi buds 5 from redmi buds pro. The answer to the question "It's obvious that it's better" to the question of what's better is "well, this is the pro version."
Next, what is the difference between dietary supplements 5 or dietary supplements 3, again the answer is "Version 5 is better".
"I do not know, I do not use them."
I understand that this is a personal use product, like razors, etc. but as a person from the street, I can understand and guess that the pro version is better, and the higher number in the name indicates its relevance and novelty.
Then his iPhone started ringing at volume 3 times right in the audience. Is that okay? I think it's inappropriate.
This consultant did not identify the need. I told him myself at the fifth minute that he needed to work in a quiet room.
In general, the gift was not a happy one. We buy from people. You know that for yourself. And if your consultants are constantly being trained, studying new products and characteristics of equipment, they should explain the features to their clients, but not from the category of Captain obvious, but so that they understand and make a purchase decision.
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March 18
During the 6 months of operation of the Infinix GT 10 Pro 8GB/256GB smartphone, a defect was identified due to which any applications crashed with a critical error or the phone hung up spontaneously, we were advised to do a complete reset of the device data, we did nothing to help, contacted the service where we described the problem and sent the phone for diagnosis, a week later the phone I arrived, the employee said that everything was fine with the phone, the wizard did a full service reset of the phone, to my surprise it did not save the situation! The phone was still freezing and knocking out any applications!!! For example, I was able to log into the play store only 5 times and was always accompanied by the system message * The system process is not responding* They sent us to the store a second time, described in more detail all the problems, to which we were offered to go to the other side of the city personally to their SC and give the phone for diagnosis in order to save time, we came to the sc where the specialist verbally confirmed the problem and could not help us because our phone's warranty had expired!!!! Although we have a 1-year warranty, and the phone was purchased 6 months ago, the sc informs us that the phone was activated more than 1 year ago, and apart from simple diagnostics, they are unable to do anything, it's just some kind of nightmare! Therefore, we were advised to resolve the issue only through the store and their own warranty. Upon returning to the store, we sent the phone back for diagnostics, where the employee informed us that the service would do the same and return the phone back)))) Nevertheless, we sent it to the SC again... This is just some kind of mockery, I will never buy anything in the network of these stores again and I will not advise anyone, if the issue is not resolved, we will seek help from consumer protection, independent expertise and the court.
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March 4
We did some shopping here. The last time we bought a microwave. The consultant not only helped to choose the model, but also told about all its functions. Everything was explained, shown and delivered in a couple of days. I recommend this store.
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April 2
I snatched out a great LG with a markdown, a small dent on the side, which is not even visible if you put it close to the wall. And technically, everything is perfect, it freezes as it should, the compressor is running quietly. The consultant explained everything, said that everything was checked inside.
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October 30, 2024
Staff, goods.... Everything is fine, but people, please do not use antiseptic dispensers! I don't know what kind of acid and soap they mixed there, but it literally corrodes the skin. I splashed it, smeared it on my hands — soap. Well, I thought, okay, maybe there was no antiseptic, this often happens in stores. But after 10 minutes, my hands began to itch and blush like hell. After a few more minutes, the skin began to peel off in pellets. A few hand washes with soap did not help. I went to the doctor — they said a chemical burn. I don't know what else to say 🤷
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1
February 26
We bought a Haier washing machine a year ago, the hatch leaked during the year, was replaced under warranty, after a couple of months water began to flow through the hatch gum again and a couple of drops leaked, we applied again. I was offered a quality check, since the service center does not consider a couple of drops to be leaking, I indicated that I would like to be present at the inspection, since this defect occurs precisely at full load and after 40 minutes- an hour of washing, naturally, the master from the service did not wait so long! I was not informed about the inspection and I was not invited! Negative product reviews are not published even after calls. No one knows anything about them and is not responsible for anything!!! And you don't have to rely on reviews when buying, it's been personally verified!
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October 6, 2024
I bought a toaster because mine burned down. It seems like a simple purchase, but the consultant's advice turned out to be useful. We quickly made a purchase, the store itself was pleased - spacious, a lot of things you need and you want everything at once.
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1
November 24, 2024
Hello. I wanted to write that you have ill-mannered consultants working in the TV sales department. We have created such an unpleasant impression about your store that we no longer want to go there. I asked about the availability of remote controls for the TV, but in response I heard that I need to learn how to use Google and I will find everything there. Such behavior is unacceptable for a consultant. You need to teach them how to behave properly with customers!!!!
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2
November 23, 2024
An armless IT service and an indifferent management.
Along with the purchase of a laptop, I bought an IT service, came to rearrange Windows - deleted all data from all 3 disks of my computer = 500GB. working files.
To the question, how did you come up with this idea - an ingenious answer, but you didn't tell me that you needed the data.
Never trust them with your equipment, all services are on paper only, do not buy their services for an additional fee because inept students work there. I have already rearranged Windows 4 times in 1 week.
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March 2
Very intrusive consultants. I came, knowing which phone I needed, went up to the seller, asked him to arrange it, and eventually began to stubbornly impose other phones on me. In the end, I just left there. The refusal to purchase a phone in this store was also influenced by a non-friendly installment employee. That was the last straw when I changed my mind about making a purchase there.
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November 23, 2024
I recently bought a robot vacuum cleaner in the fifth element. It works without failures. In the store, the girl Ekaterina explained all the advantages of different models, their difference, showed how to use, taught everything. I am very pleased with the purchase.
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February 28
Hooray, my dream came true, I bought myself a robot vacuum cleaner, also with a good discount on promotions. Happy as an elephant. I love you 5th element.
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March 6
It's just an awesome store for gamers, everything is picked up in one place. I bought a computer and peripherals, everything works perfectly.
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December 22, 2024
Everything is fine. They will advise you, help you with your choice, and arrange it quickly. Everything is clear. There is also a delivery.
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1
March 9
terrible sellers, mocked the vacuum cleaner that I took because it's cheap)))) I don't know the product range! they said the filter can be used on Aliexpress, as well as the filter behind the consultant's back) I'm shocked to condemn the fact that I bought a cheap vacuum cleaner, but even this vacuum cleaner is more than your salary)))
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January 13
I bought an MSI gaming laptop for 13,000. Six months later, it started to shut down from the heavy load on the CPU power supply chain, defective from Intel.
After quality control, after 7 days, the 5th item returned the money to me, including the money for the unused Protection period+.
The prices are certainly not the lowest for this type of product and the choice is small. But the attitude is good.
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August 29, 2024
Pleasant consultants listened to all my requirements and offered several options to choose from. I left the store feeling that I had made the right choice. Thank you for your caring attitude and professionalism.
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September 17, 2023
We bought an electric mop on September 17, 2023, Eduard the consultant helped us, a very attentive, responsive, endearing young man, patiently answered all our questions, helped us make a choice, completely non-intrusive and cultured, literate, he deserved excellent feedback and encouragement (in the form of an award), thank Eduard for his work!)
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August 29, 2024
I bought a Makita DLM382 lawn mower. We've got an extended warranty of up to 36 months. I didn't use the lawn mower much, but as a result, the lawn mower broke down after 13 months (the welding on the wheel holder burst, because of this, the wheel stopped holding still). The defect is clearly factory-made. I passed it under warranty. They kept the lawn mower for 2 weeks to say that the repair was refused, "the breakdown is mechanical, which means we fix this only for up to 12 months." They could not explain anything, because they can only read the conclusion of the service center, it is also impossible to contact the service center itself for clarification. "Contact consumer protection, etc." we are working on the conclusion of the service center and that's it. No one has told me why I need an extended warranty. And I would go to consumer protection, but it's a pity for time, this new part costs 40 bel. rub. I paid about 250-300 rubles for the extended warranty, precisely so that later, in case of a breakdown, I would not waste time searching for parts. Draw your own conclusions, now I will bypass the 5th Element, and the extended service is generally a fiction in order to take extra money from the client!
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3
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January 14
A normal store in a good location.
I often buy various goods here.
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December 13, 2022
A large electronics store is within walking distance from the metro. It is located on the third floor of the Dana Mall (after exiting the elevator - to the left). The prices are normal, you can buy individual products in installments. But always read reviews on the Internet before buying, as consultants can rub some game into you. And this is not a problem for consultants. That's their job. There are those goods that they need to sell first, as well as some services that they also need to "sell". Alas, this is how the whole market works, but remember that the final decision is up to you.
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August 1, 2024
I bought an expensive Toshiba refrigerator in the 5th element. The refrigerator started glitching a few months after purchase.
They were taken away for repair, no problems were found, but a dent was made in a prominent place on the door. They refused to eliminate it, as well as to change the door. They offered only 100 of their virtual bonuses as compensation .
That's such a "service" and the attitude towards a customer who bought a bunch of expensive goods from them.
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December 12, 2024
I bought a phone for my son, no questions! Quickly, clearly. Yesterday I placed an order for headphones, there is no SMS, can you specify when, can I pick it up?
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October 26, 2023
And so let's start specifically with the staff. Please train it, some sellers do not understand what I offer, how it works, for what and how what is needed. Fortunately, here at the store, the guys are rummaging in computer equipment. They tried to sell 15-20 minutes to a guarantee that I don't need, I immediately refused, the seller just explains the type (VTYUHIVAET!!!!!!!) the desire to turn around was huge and leave without buying. The choice of goods has become too small, but there is a choice. Not clear discounts and promotions, bonuses cannot be written off for a product that has a reduced price, that is, I cannot use them ZERO FROM the BONUS CARD, JUST ZERO. That is, the company lowered the price of the product on its own, but does not give additional points to write off (IF you WANT to WRITE OFF, BUY the goods AT TIMES CHEAPER!)
The quality of the goods is 50/50 right here on the spot, it is better to check especially all the hidden functionality.
THE DELIVERY is EXCELLENT on what date was ordered then and came!
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December 23, 2024
On the Internet, it shows that Tavor is in the store, and in the store, they say that you order, WHY DO you need a website???
It's sad, guys...
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August 25, 2024
My order arrived on time. Thanks to the couriers, everyone carefully put the washing machine in the bathtub. I recommend the store.
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July 27, 2024
When buying a hair dryer, I asked the seller about the possibility of paying with Halva. The answer is yes, go to the cashier without any problems. At the checkout, a girl named Yeremeychik rudely snapped that I hadn't warned her about paying with such a card. How I visited the Soviet deli))) I do not recommend it....
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January 18
The availability of the product on the website and in reality does not correspond, it is better to order at other points.
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January 29
There has never been a time when I have not found something in the fifth element. For example, I've been looking for a good kitchen scale for a very long time. I couldn't make up my mind. And in the chat on the website in the 5th, they told me which model was better, helped me arrange it and delivered it the very next day!
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October 23, 2023
I came to buy a keyboard, but after I saw that the wireless connection in her games is less than half a meter, and in normal use no more than two meters, in the store, when checking, they moved a meter away and said everything works fine, we won't refund the money, and we won't change anything, with a sour face saying all this, they sent me disappointed in the store, since there has never been such a problem in other stores.
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September 20, 2024
I ordered a smartphone through the website, as I did last time, and received it the next day. Everything is fast and without problems. The phone arrived on time, I didn't have to wait.
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July 19, 2024
Very rude sellers
An unpleasant aftertaste, of course
You need to talk to sellers, as you need to talk to buyers, and not answer a question on
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3
August 18, 2023
I made the order through a call. I've booked it. But I didn't know that arriving at the store would cause so much negativity. It was obvious that no one wanted to communicate with us, as they would not receive a bonus from sales... Barely a guy came up to us showing a monitor. Then he said that we were buying a cheap monitor (its cost is 700 bel. rub) and that it would not work for a long time and the like... In general, the store itself is normal, but the staff is as always on top.. Unfortunately.....
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February 2, 2024
There are almost always long queues, slow-moving employees and sometimes not very polite, especially at the checkout.
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December 22, 2023
Unfortunately, it was bad, I bought a phone before I got home, the button had already fallen out of it, the poor quality of the product was very unpleasant....I'm going to go now to look for the button at the stop where I took the new phone out of my pocket.
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April 23, 2023
Consultants will always answer the question, very smart guys, experts in their field, always help you choose exactly what you need, they will tell you everything and show you
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July 29, 2023
It is better not to buy air mattresses here. I bought 2, all defective. I inflated houses before going out into nature, a pear came out in one, and lowered the other. It's good that they returned the money, offered to take other mattresses, did not take any chances, went to the sports master and did not regret it
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September 23, 2022
09/20/2022 I came to the 5 element store at 11 Mstislavets Street in order to buy a new smartphone, the choice was between TM-and Xiaomi and Samsung. The consultant came up to me and, when asked to advise which phone from TM-k above I should buy, to my surprise, he said that "Xiaomi does not work very well, it is not finalized and it is not worth buying it at all," and about Samsung I was told that "this is a stupid overpayment for the brand, and the phones Samsung is no longer the same as before, after production was moved to India" for those models that I was considering buying (and after that I checked it and it turned out that the options I was considering were made in Vietnam).
Of course, such information shocked and unsettled me a little. Meanwhile, the consultant began to say that only the TM and Huawei phones were ideal in my budget, talking about it with an exalted description and so on. Thus, he misled me, misinformed me and did not take into account my wishes for a new smartphone. I was not told that this smartphone, like Huawei smartphones in general, does not support all Google services. I also want to note that this information is not indicated either in the holder with the characteristics of the device directly in the store or on the website. But after all, buying a smartphone on the Android platform, everyone knows how this software works. How should the buyer guess about these features of Huawei smartphones? How should I, as a buyer, including one who trusted the consultant, have guessed about these features of the product?
Also the next day on 09/21/2022, I purchased another Huawei nova y70 smartphone, because I decided to give my mother a gift. But here I no longer sought advice, but relied on previous information from a consultant and, of course, if I had discovered this problem earlier, I would never have bought a second such smartphone in my life. And only on 09/22/2022, when I started setting up smartphones, I discovered that half of the programs did not open, and through searching for information on the Internet I found out that Huawei smartphones did not support all Google systems and services.
I believe that my rights as a consumer were violated, I was not informed about the features of the product, received false advice from your employee and was deceived, which is why I purchased both of these smartphones.
09/22/2022 I contacted the store with an explanation of the situation and a request to exchange these smartphones for other brands, but I was refused.
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June 30, 2022
A review of the store in general. We bought one thing and an extended warranty, downloaded the application, and a completely different one with a one-year warranty is displayed. It's good that I was not too lazy to deposit a couple of days after the purchase. I contacted support, they fixed it. Then coupons come as a gift, I order, but due to the fact that I cannot apply them immediately on the site, the store is already informed at the checkout that coupons will not be applied to the product for promotions, and on the site it is marked just super price and prices are not marked and not crossed out. Well, the consultants sell everything, especially if you bought something and you want to watch it just to kill time, so let's say, they immediately run up and let's talk and sniff))
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August 10, 2023
In any case, do not glue a protective film on your phone in this store. The service costs 69 bel.rub. the sticker quality is very low, there are bubbles under the film, it is pasted crookedly, and if you make a claim to get the money back, they refuse, citing invented reasons, I think so with other services
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February 12, 2024
1 consultant for the entire store, and did not wait to make a purchase. About 20 minutes of waiting and went to another store
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September 14, 2024
I ordered a vacuum cleaner through the website. I arrived the next day. The courier is a very nice guy, he called in advance. The packaging is intact, the product itself is intact. Super!
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October 3, 2022
The work of consultants is terrible. Not only is it difficult to find them, they are also not interested in helping the buyer. They behave as indifferently as possible, they are not friendly.
There was also a not very friendly employee at the checkout. The polite attitude towards him is just an emotionless expression on his face and complete silence. Thank you for answering at least one question.
Neither the consultant nor the cashier told us about the warranty period or the warranty card when purchasing the product. I had to call the information service so that all my questions would be answered accurately.
An unpleasant impression remained after visiting this store.
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