5 Element
37 reviews
January 12
I recently visited the Fifth Element store in order to get acquainted with the range of watches and get an adapted consultation. At first, I had positive expectations: I thought I would be able to get useful information and choose the appropriate option. However, I came across a situation that was extremely disappointing to me.
When I approached the consultant and asked him to show me the model of the watch, he replied that he would not open it because he believed that I probably was not going to buy it. Such a boorish attitude came as a real shock to me! It was truly unpleasant for me to hear such a thing. I came for information and a desire to talk about products, rather than face the seller's preconceived opinion.
I expected the staff to be interested in helping clients, rather than being limited by stereotypes. The more I think about it, the more I realize how important it is for a business to be open and responsive. If the store's employees are not ready to show interest in customers and their requests, even if they are just looking at the goods, this jeopardizes the company's reputation.
This attitude does not meet the standards of good service at all. I'm upset and I'm not sure if I'll come back to the Fifth Element again. I hope that the store will draw conclusions from such situations and start paying more attention to its customers.
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3
January 3
In addition to the beautiful store in the new shopping center - for which I actually give at least one star, otherwise "0" and even a minus. The delivery of the goods a few days later is at best, the administrator on the issue is openly rude, the seller does not even know how to turn on the purchased device, not to mention tell something about its characteristics or advantages ((( And most importantly, no one gives a damn about your problems that the goods did not arrive on time. And the 5th element website is a separate topic. To log into your personal account via SMS or Viber message (you have to wait more than an hour for the code!!!). I highly do not recommend it!
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3
March 16
I love the 5th element. A good chain of stores! A large selection of products and reasonable prices. I have just bought a vertical vacuum cleaner in the 5th element. There was a lot of choice. The consultants explained everything in detail. I'm sooo happy!!! I recommend it!!! I took the vacuum cleaner in installments. Very convenient!
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1
January 5
Another good store of the 5 Element chain, excellent, polite and attentive sellers, convenient location near the Partizanskaya metro station, everything is wonderful and convenient.
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2
April 16
The quality of the logistics and service center is terrible. The track was handed over under warranty, because the canvas stopped when walking, or scrolled the canvas backwards (it is difficult to understand while walking, but it is very traumatic). The couriers arrived very politely, but that was the end of all the politeness and desire to figure out the problem. After 2 weeks, an employee of the logistics center will simply call you, who can only arrange for the goods to be delivered back, without explanation. Everything will be written in the warranty.
It's just impossible to get any feedback (how the track was checked, which modes were watched, walked on it, or just stood next to it and watched) in order to understand whether it was checked at all. According to the logistician, there is no such employee (who communicates with customers on warranty issues) in this organization. No one should or will call me. We took it, checked it, take it away! They offered to deliver the track to the store, where I should personally walk on it myself and check it. What for? I know there's a malfunction!
Bottom line, do not buy anything in these stores if you expect the warranty to be valid. You will simply be asked over the phone to do a "pre-trial examination and go to court," at least the employee on the phone told me to do so, making it clear that they would not look into my problem.
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March 19
Very attentive and unobtrusive attitude of the staff. It was very comfortable, because I was very competently overextended as my requests progressed. She didn't go unnoticed for a second. I'll definitely be back.
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1
February 13
Convenient location, helpful staff. I came up with a rather strange problem, and everyone I contacted - the cashier, the employee at the return, the consultants in the hall - helped in their part. I'm in Minsk on a business trip, and at the end of the day, a tired person is unexpectedly pleased with such an attentive attitude. Thanks again.
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1
April 2
An old car broke down, and I started looking for a replacement. I found a cool model here with a good discount from the showcase, they said it was in the showcase, but they only used it for demonstration. Externally, there are no jambs at all, everything is perfect inside, too, the warranty is like a new one. It works quietly, the spin is powerful, and there are a lot of programs. As a result, Norm saved money and took equipment of a higher class than planned.
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March 11
Incompetent employees work in the store
All they do is try to cram the product along with their unnecessary "insurance", but they don't know how to advise on the actual quality of the product. The staff did not know how to open the filter at the vacuum cleaner, three people stood over it and tried to figure it out + they did not put down or lost the charging cable for the vacuum cleaner, while they diligently tried to figure out how to open the filter.
We told them 3 times that we didn't need their insurance, but we stuck with it anyway, and 3 consultants tried to cram it in, one at a time - it would be better if they understood how the equipment they sell works. I wish them to learn how to sell efficiently and work out customer objections so that they will be willing to come back again. As a result, of course there is no desire to return, there is also no good impression of the purchase.
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2
May 6
It is convenient that the website immediately shows whether there is a product in a particular store. No need to drive all over the city in search of the right model. You book and you can pick it up on the same day if you haven't found something in the shops of your city. I order and pick it up in a few days.
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January 2
Terrible attitude of the staff ‼️
We came to buy 3 phones and a printer. As a result, one employee came up and began to communicate rudely, you see, 500 rubles for a phone is "beggarly." The second one doesn't know anything and had to choose and look at reviews on the Internet themselves, for any question: "look on the Internet."
I think we found 3 phones with the third one.
As a result , we hung around the store for 20 minutes , but no one brought them to the checkout ! We ask where, and the answer is "I don't know"!
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3
January 9
Almost all consultants, with the exception of a few, are completely incompetent in matters of household appliances! When asked what is the difference between these models, they are full of nonsense! And an appeal to management: have an explanatory conversation with employees, especially female employees, that it is at least rude to discuss clients and giggle behind their backs! And it looks ridiculous and ridiculous !
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3
November 23, 2024
I went to the 5th Element for a tablet and got a cool consultant. Checked on the spot, it works perfectly. I took it without thinking, thanks for such competent help!
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1
December 28, 2024
I really liked the store, the consultants are good, many thanks to Philip, who helped me a lot when choosing a refrigerator.
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1
1
November 10, 2024
I really liked the store, a good selection of various equipment, the consultants are pleasant and sociable, I really liked the service, I can recommend it)))
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1
January 30
Consultants are busy talking to each other instead of working. They said that the necessary product was not available, although it was later found on its own in the sales area.
The response to the complaint was as rude as their service.
Avoid this store whenever possible.
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4
April 10
The store is convenient, I came to get headphones, I couldn't find the right model in the hall, the consultants help me order through the website. The delivery to the store is fast, I already picked it up in a couple of days.
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January 28
Chain stores often scold that you can't get help, when I bought a TV, the manager probably answered 100 questions, calmly, politely.
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1
May 3
It takes more than 10 minutes to find a consultant, and then another 10 minutes to wait for him. to buy the product from the showcase. "one consultant for several zones." so why even work until 22.00?
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April 6
I recently went to the 5th element for a steamer. I liked that the consultant immediately came up and asked how he could help. He suggested several models, explained the differences, and talked about the warranty. It's nice when they don't just offer more expensive options, but really help you make a choice. I was satisfied with both the service and the purchase.
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January 30
I read the reviews and also decided to write. The consultants are really great - they will prompt and advise, but the choice is still for the buyer.
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1
2
February 28
There are often good promotions, I recently snatched a fitness bracelet at a good price, and I also got points.
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1
1
October 22, 2024
I would like to thank the seller Irina for her sensitive and attentive attitude to visitors. she helped in the selection of the product and in ordering the missing product.Thanks to her.She's doing great.
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1
1
December 6, 2024
Friendly and competent staff. My purchases were quickly packed and processed
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2
February 1
The service is terrible. The consultants are standing talking to each other, they don't want to help. The product is on the shelf, there is no price tag. Response to a complaint about "fuck off"
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1
January 25
Guys, this is really a store with honest guarantees, we solved the controversial issue without any problems, send me a meeting.
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1
January 26
The service was top-notch, although the staff probably shouldn't have had the energy by the evening of the holidays, but they paid maximum attention to me, described in detail the tablet models of interest, the differences, and what was interesting. It's much easier to choose this way.
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1
April 7
Thanks to the store and the seller of goods for the TV. Helped a lot!
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March 14
I placed an order on the website. The courier arrived at the agreed time. The packaging is intact, the speakers were checked in place, no defects. I've already connected it at home, everything is working, the sound is excellent, powerful and clean.
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1
November 21, 2024
Our house is being renovated and my wife decided to give me a drill. They arrived without delay. I'm happy with the gift. The drill is powerful, it works flawlessly.
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1
December 28, 2024
The order did not arrive on the specified day. They don't know when he will be or where he is. I don't recommend it.
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1
February 3
If you want to sell it, they will tell you that this product is the best on the market.But in fact , they just shove what 's on the shelves , and it doesn 't matter if this product is right for you .
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1
January 5
Nice new store, everything is there
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2
December 26, 2024
New store, good consultants
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1
December 8, 2024
They told us so clearly about the TV models, they bought LG for the action - A cannon!
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1
March 12
Just like a regular store.
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1
December 15, 2024
Medium
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1