5 Element

4.4

667 ratings

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людка к.

Level 3 Local Expert

Hello. I would like to write a review. It is not possible to communicate with a consultant, they will always offer more expensive goods with a bunch of unnecessary functions. First I look at the review, and then I go to the store and take what I need, I don't communicate with consultants. Additional insurance is a separate topic. According to it, no one will change the goods for you, it only includes maintenance, that is, they wiped the dust off inside, removed the scale. We've dealt with coffee machine leaks several times, but they've never done anything to us. When we called the service center, we were told that it had been tested, and nothing was leaking anywhere. It's impossible to prove even with a video, they spread their hands. We waited until the insurance was over and said goodbye. After a couple of months, we sent it to another service for repair, the gaskets were changed, repaired and all the problems were solved. Don't take any extras. insurance, it's a scam, it's just a useless expense.

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Марина А.

Level 5 Local Expert

The order was made on 08/20/24 for pickup, in the personal account information to pick up 22 from 10.00 to 20.00 Upon arrival at 16.30 at the store, the manager says that he will not arrive at all today. Is it really impossible to send an SMS notification that the product will not arrive today, so that the client does not waste his personal time and money on trips for orders. They have deteriorated very much, in the future, in order to order something, I will take into account personal experience and feedback from other customers. Buy in other stores

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Джеймс Б.

Level 3 Local Expert

Nevertheless, I will leave a review about the 5 element store, because I am both outraged and surprised by the low level of warranty service. I state it clearly in chronological order. In February 2024, I bought a Samsung Odyssey G7 LS32BG700EIXCI monitor in this store, at 156 Prytytsky Street. The monitor was issued on credit (leasing) with a repayment period of 1 year, plus the basic guarantee was purchased "Protection +" for two years - also on credit for 1 year. I will write about the advantages and disadvantages of the monitor in another message. It's only about the store itself. So everything was more or less normal until the beginning of May 2024, until the moment when the monitor stopped showing any picture (see photo). And then it started: 05/03/2024 - the monitor was delivered under warranty to the service department of the 5 element store; 05/07/2024 - a call was received from the Samsung ACC and a specialist of the center was informed that a factory defect was found in the monitor, which was eliminated by replacing the defective part. When asked what was replaced in the monitor and what is the cost of replacement, the specialist of the Samsung ACC clearly answered: "The display has been replaced, the estimated cost of replacement is X 1000 rubles"; in addition, the specialist of the Samsung ACC noted that the center will issue all necessary documents and transfer the monitor back to element 5 at Prytytsky, 156; 08.05.2024 - I received a call from the service department of the 5 element store asking if my monitor had arrived from the Samsung ACC, to which the answer was received that it had not arrived, call back after May 9; 05/10/2024 - closer to 20:00, I called the service department of the 5 element store to ask if my monitor had arrived. The store's service department specialist answered this question: "Yes, I arrived, the estimated cost of repair was less than 30% of the cost of the monitor, you can pick up the monitor at the service department." This confused me extremely, because I already knew the amount of repair and, based on basic calculations, it amounted to 37% of the original cost of the monitor. This was immediately reported to the service department specialist in the conversation. To this fact, the store's service department specialist replied that he would sort it out; 05/11/2024 - in order to eliminate an error, I called Samsung ACC to verify the data on the repair of my monitor and the estimated cost of this repair. The data was fully confirmed - I was informed again that the display was replaced, the cost is the same X 1000 rubles; 05/12/2024 - I received a call from the 5 element store. The girl said that since I was supposedly very interested in the timing of the repair and return of my monitor, she instructed me to make a call and inform the following (attention!): "Since there is no necessary part to repair your monitor, the repair is delayed and will be completed only by 05/21/2024." To this, I informed the store's specialist that I received a call from the Samsung ACC and was informed that everything had already been repaired, the display had been replaced and the amount was X 1000 rubles, and also indicated that the specialist of the 5 element service department informed me on Friday (05/10/2024) that the monitor had already arrived from repair and you can come pick it up. The girl did not answer these facts, but said that it was necessary to wait for the end of the weekend, that is, 05/15/2024; 05/15/2024 - I received a call from element 5, in which I was informed that yes, indeed, the cost of repairs amounted to more than 30% of the initial cost of the monitor, so you can come and arrange the necessary papers for termination of contracts for a loan for the monitor and for protection +. But that's not all! 05/16/2024 I went and got all the necessary documents. At the same time, if everything was generally clear with the credit for the monitor, then everything was confused with the credit for "Protection +": as it turned out, in order to get back the money for "Protection +", you need to go to the bank that issued the loan and get a certificate (which, by the way, is paid and costs 15 rubles or 18 rubles for urgency). Of course, no one from the 5th element warned me that it was necessary to take a certificate before going to the 5th element, although I previously made a call to the help desk of the 5th element store at number 275 and asked a very specific question: can I go for a refund for "Protection+", if the bank informed me that the loan was closed!? Therefore, I spent an additional 2.5 hours on an empty trip to element 5 (where I was informed about the need to take a certificate from the bank) and on a trip and getting a certificate from the bank. In conclusion, I want to say that the work of the service department of element 5 is outrageous! I have never seen so much outright and undisguised lies and unprofessionalism among computer and office equipment stores! I have a very bad impression of the store and the work of its specialists during the warranty period. A recommendation for those who buy expensive computer equipment / office equipment / televisions, etc. in this store. If a warranty event occurs, be sure to keep in touch with an authorized service center. Because it is obvious that the 5 element store can easily cheat and give you repaired equipment with a serious defect, the cost of fixing which is significantly higher than 30% of the total initial cost of all equipment. I wish you all good shopping, but don't be fooled!!!

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Татьяна Саснович

Level 3 Local Expert

In the 5 element store on Prytytsky street, we bought a wash vacuum cleaner.When we bought it, the consultant said that protection + would cover all breakdowns and malfunctions.A year later, our vacuum cleaner just started to fall apart.The water sprayer simply fell out during cleaning, the power of the vacuum cleaner dropped, the hose cracked, a piece of plastic fell off the handle, and in general, many questions appeared about the operation of the vacuum cleaner.We contacted the service.The vacuum cleaner was sent for diagnosis.After a while, they called us and said that they were not fixing these malfunctions, look for a workshop and fix it themselves.Then why did we buy this protection +.They don't repair anything according to it.The vacuum cleaner was packed from the service, and arrived in the same form, it was not even taken out.Yes, the store showed its face.Disgusting attitude towards customers.The quality of the equipment has dropped to a minimum.Accordingly, the vacuum cleaner is worth it, we do not use it.Never buy this product on this network.But only if.you want to shake your nerves.The store has become just disgusting.Where the purchased goods are of poor quality and still under warranty, which does not work, we do not know.They wrote to the book of complaints and a proposal.Our complaint was also ignored.It's a pity that you don't appreciate your customers.

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Вечерка Ольга

Level 2 Local Expert

Dear customers, purchase equipment in this store only if, in case of a breakdown, you have time and a strong nervous system to prove your case in court, because in this store you will initially be wrong! You will be constantly redirected to different operators by phone, the store will explain to you that a breakdown is normal and everyone has a certain percentage laid down by law for such cases)Also, the staff will easily deceive you out of the blue, as happened to me when a broken dishwasher was returned to me from repair and the answers to my questions and requests to clarify this situation stunned me, to put it mildly)They started telling me that they were just operators/sellers..and they cannot be responsible for someone, but for SOMEONE who may simply not be found.in general, I'm not me and the hut is not mine)After that, the comrades will tell you to contact the manufacturer, because they did not produce the equipment, they just sell it (the cherry on the cake). and again, calls, repairs, strangers at home, a broken car and a nervous system! I hope this review has helped you understand what will happen if you purchase equipment from this chain of stores (element 5) and it suddenly breaks down 2 weeks after use.

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Елена Якушова

Level 2 Local Expert

We bought a dishwasher in installments, we also took an installation service for 130 rubles. We agreed with the installer that 1-2 days to warn that the service station can be installed, in fact only after 6 days it will be installed, I do not recommend this store, very low service !!! The dishwasher is simple !!! I am writing this review so that people would not be deceived and would not take additional services, terrible service!!!

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Даниил Корневец

Level 8 Local Expert

Fire, not a store! The sellers came up to help so imperceptibly that in half an hour he came out with the phone he was looking for. Respect!

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Алексей Elistratov

Level 6 Local Expert

Upon entering the store, exactly zero consultants came up. When asked to choose a charger, they said yes, fast charging, you can't check it with us, just buy it. After they knocked out the receipt, I unpacked the charger, but it was not fast charging, when asked why it was not fast, they said "I don't know, I need to buy it for 140, there are no other options," although I know perfectly well that there is. In the end, they just went to another candy bar and just stood talking

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Olga Блажевич

Level 4 Local Expert

Yesterday I bought a vertical steam vacuum cleaner 6in1 KITFORT, the most worthy company! So I recently bought an aerogrill from KITFORT, too, and now this company is number one in our house! The quality is fire! They perform their functions at 100% and give more! I am very pleased with this company!

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Сергей Сергеев

Level 3 Local Expert

The review does not concern a specific store, but the operation of the network as a whole. I am writing 2 reviews in a row at once, which have been under moderation for more than two days and are not published on the site 5element.by . REVIEW NUMBER 1: I've never written reviews before, but the situation forced me to. I ordered this TV as a birthday present. The main selection criterion was a solid foot-stand (as indicated in the photo and in the product description on the 5 element website). A TV with separate legs has arrived! 5 element, please do not just refer to the manufacturer in the future that he can change the type of product unilaterally, but carry out high-quality and detailed work with suppliers to notify you as a retail chain of any changes made to the product. It sounds ridiculous, such a large network, and the excuse is "the manufacturer did not notify". It means that your departments are not working well if the manufacturer can make changes to the design and you don't even know about it. I also expect that today you will correct the situation and deliver a similar product with a solid stand leg REVIEW NUMBER 2 (continuation of the first one): I am adding a review. I have already written one negative review today (it has been under moderation for about an hour) about the fact that the product did not match the description. After the management was connected, I managed to replace the TV on the same day (I remind you that it was a gift for others) and it cost nerves, because the consultant on the phone said that if I had made a request for delivery of the TV before 11.00 (I clarify that the product was delivered to me that did not match the description and did not the corresponding photo on the website is due to the fault of the 5 element at about 13.00), then they would have brought it to me today, and since it was about 14.00 at the time of the phone conversation, the store cannot do anything. As a result, we picked up a similar TV with a cast leg and it costs 28 rubles more. Okay, I paid the difference, but bring it today. Result: 1. The TV was brought, but the screen was with a solid defect. 2. On my birthday, my mother was left without a gift. 3. The most negative impressions of the quality of the store's work

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Глеб Б

Level 8 Local Expert

There was a case, I bought a speaker, they checked it in the store, everything seems to be working. I came home, turned it on, connected it to my laptop, after a few minutes the Bluetooth fell off, connected it again, fell off again, and so on constantly. I brought it back, they accepted it without any problems, after 5 days they called and said that the factory was defective, they offered to change it to a new one or refund the money. I'm very glad that everything was resolved so quickly.

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Angelina S.

Level 5 Local Expert

Bureaucracy, walking back and forth with paperwork and standing in line for half an hour in each department. There is a queue in the IT department, and only one employee works.

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Екатерина К.

Level 5 Local Expert

The manager at Prytytsky is very cool, quickly solved the problem and the growing objections. The person is clearly working in his place. And here is the call center that provided me with non-direct information, hello.

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татьяна карусевич

Level 13 Local Expert

Thanks . The consultant quickly helped to decide and place the order.

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полина вольская

Level 2 Local Expert

Many thanks to Kirill, the consultant, for the high-quality service.

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Alena Ivanchanka

Level 2 Local Expert

I bought a robot vacuum cleaner at 5 Element on 156 Prytytsky Street, Minsk. They also offered to buy the "Protection +" service for the robot. The sales consultant persuaded very hard, eventually starved, paid the money, and in fact a year later it turned out that most of the information that came from the mouth of the seller turned out to be lies! Never be fooled by tricks to get extra money out of your wallet! A year later, I handed over the robot vacuum cleaner for service at this store, although the robot worked perfectly and I was very pleased with it. As a result, two weeks later I received a completely ruined vacuum cleaner! It turns out that I bought problems for my own money! Do not complicate your life by buying "Protection +" in "5 Element", read the reviews carefully and have a good shopping in OTHER stores!

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Богдан Паскаров

Level 6 Local Expert

I couldn't choose a vertical vacuum cleaner, they recommended Dyson V11 Absolute in the 5th element. It works like a tank, it has enough charge for a 3-room apartment, it collects garbage perfectly, and the self-cleaning function turned out to be a very useful thing. I am very pleased with the choice.

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Сергей )))

Level 5 Local Expert

I came to the store to choose a soundbar, as a result, I did not wait for the consultant, there were two consultants in the department who, judging by the conversation, were busy pushing extras to other customers, they were so actively promoting the additional guarantee that they forgot about their main task, helping the client choose the product. The store is very badly fucked up, the consultants apparently have the main income from the sale of extras. When I come to the store, I don't need anything except a specific product. Please give an answer to the review, I noticed that the organization does not give answers to bad reviews. Thanks

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Адексей Бразовский

Level 2 Local Expert

I came to buy Marshall Major IV headphones.There were a lot of people, there were not enough consultants for everyone, some people with aggression called them and were unhappy, but the consultants would not break at all.These guys are real cyborgs, I didn't see a drop of anger at people from them, although I worked in the service sector myself and I understand how difficult it is)In general, the headphones were not on display, I asked the cons about their availability and there were some in stock, they were brought to me, they were already unpacked, I looked at them, turned them in my hands, they checked all QR and bar codes with the cons,the cons endured all my quibbles, and I bought these ears.The service is 5 out of 5.The staff were all cool and helpful, minus one there were a lot of people and everything was slow because of the workload.I also bought a logitech G102 mouse only at the Scala shopping center, so the guys didn't really move there)In general, I will shop on prytytsky!

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Александр Алисиевич

Level 5 Local Expert

I haven't seen worse than this office, they write unsubscriptions to complaints, they don't care about the client after the purchase, they poke at each other, to throw off the problem, they don't even care, they don't even listen on the phone, just excuses by standards, don't go there anymore!!!This bottom is full!!!!

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Александра Новик

Level 10 Local Expert

I needed a laptop urgently, the old one went down. Thunderbot was recommended. I didn't regret taking it. It's cool that you can pay in installments directly in the store, they were issued quickly.

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сергей кузик

Level 2 Local Expert

I HAVE NOT SEEN ANYTHING LIKE THIS IN this Chain of STORES, THEY TOOK A COLUMN UNDER WARRANTY FOR REPAIRS on Winners 9, THEY did NOT fix anything, they gave back the broken one so they did not fool me yet the store is not worth even one star

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Helen Dulub

Level 5 Local Expert

I wanted to buy a coffee grinder, I approached the consultant with a question about how I could buy the coffee grinder I had chosen, to which he replied that he did not know anything in this department, and sent me to another consultant. Another consultant communicated with the buyer, a queue of 3 people lined up nearby, after waiting for 20 minutes, the consultant also continued to communicate with the buyer without reacting to the queue. During the waiting time, I found the same coffee grinder for the 21st century cheaper and ordered it. Thank you, 5th element, for worrying about my budget, it's a pity that in such unpleasant ways. I hope that at least the customer, who was given so much time, was satisfied with your service.

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Inha S.

Level 3 Local Expert

Guys, the delivery is just terrible! I bought a refrigerator for 5000 rubles. The delivery was postponed 3 times! As a result, they brought it, threw it where they wanted, and then you do as you want. "We've already started unpacking." :- they said. The mood is ruined, the impression is ruined!!

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Каролина Готина

Level 2 Local Expert

The service is terrible. I came to the store on 06.01.25 to choose a phone as a gift.I called a consultant, but he just ignored me and left chatting with a colleague.Consultants ABSOLUTELY!!! they are not interested in their work. The girls at the checkout are very friendly, friendly and take their work more responsibly than the consultants. ( Two stars only for them )

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AlsLarapuz Анищук

Level 2 Local Expert

If the last product is left on the shelf, and you do not want a new one from the shelf, order home delivery, not to the store's warehouse, waiting at least 30 minutes, but they still run like cockroaches back and forth and the product may still not show, the service did not like

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Александр Д.

Level 4 Local Expert

They came for a hair dryer, waited 10 minutes, no one came up to us, it's easy to wait for a consultant!!! Thank you, at least they helped me pick up a phone for my mother as a gift, I don't remember how the guy was wrapped with a Huawei ribbon, got into the position and didn't force me to buy the most expensive phone, helped me choose for which many thanks, but they never bought a hair dryer...

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Матвей Николаевич

Level 8 Local Expert

I ordered an Evolution convector in the 5th element. The surprise was that it was delivered on the same day. I actually placed the order in the morning, and it was already delivered in the evening. Everything is in the package, nothing is wrinkled. The courier had a normal attitude, wasn't rude, wasn't in a hurry, let me see everything.

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Ян П.

Level 8 Local Expert

A cool home appliance store in a modern style. There are no questions about the service and assortment, everyone is friendly and responds promptly to customers. It was a pleasure to shop with you, thank you!

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Мария Дубинина

Level 13 Local Expert

Disgusting store! Today we were with my husband, we wanted to buy a Yandex light bulb. It was very difficult to catch the consultants, those who managed to catch just pointed into space and said "there". Then we decided to place an order via a TV tablet, we were shown "your order number is so-and-so, go to the seller and show the number, she will give you a receipt and make a payment at the checkout" We did not find more than one free seller, we went to the "delivery of goods" where the girl said that she could not give us the goods at this number. Then why all this procedure? When we said okay, show us where she said she couldn't. After I requested the complaint book, the girl changed her communication style to a nicer and more helpful one. We immediately found a consultant who was able to guide us, give us a light bulb and place an order. Element 5, work with the motivation of your sellers, because now they are all absolutely not interested in selling goods and making money. It's just a nightmare that only after a scandal does everyone start working!

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Maria Hidleuskaia

Level 3 Local Expert

I would like to express my DEEP gratitude to the employee Evgeny Ilyin: he promptly helped to replace the order and advised on a new product (BOSH mixer). I got into our situation in detail (a birthday present the next day) and quickly found the optimal solution!

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Петр Полевиков

Level 12 Local Expert

Once it was a really good chain with a wide range and good prices for some goods and a level of service. To date, alas, there is none of the above. If a customer comes to you for a certain product, while knowing for sure that it is available in this particular store, you do not need to try to give him an analogue at a price four times more expensive, while pretending that you have never had this position. There is a separate story about waiting for a consultant, probably you can wait for the fourth line of the Minsk metro sooner.

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Игорь Никитюк

Level 7 Local Expert

The store is on fire! The prices are normal, the delivery is fast, and the staff does not hover, everything is relaxed. Respect!

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Павел К

Level 10 Local Expert

I thought that it would be like in all stores, you come up, you look at something, a specially trained person will definitely come up to you and start prompting, but no. We decided to buy a smart watch, a specially trained girl came up, but she behaved so incompetently, she did not know the characteristics of the goods, she reacted to our choice not just negatively, but there was a feeling that we were being asked directly, why did we come here? Ugh? When asked how these differ from these, my wife and I heard only fu. To the claim that the official website of the 5th Element indicates other characters, not those that you have voiced, we heard the statement that there may also be mistakes. A person not only does not promote the store's goods, but intentionally provokes a negative attitude towards the store. There are no questions for the cashiers, the guy is polite, he activated the bonus card, well done, but there is no trust in the staff in T-shirts of different brands anymore.

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Виктория Ермолинская

Level 7 Local Expert

the staff is helpful and kind. the product is of high quality. there are many different companies, discounts and promotions. the location is good. but sometimes there are small queues of 2-3 people

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Антон

Level 9 Local Expert

A friend sent me to this store. I took out a TV on credit. They were issued quickly, everything was explained in an accessible way. Thanks to the cool consultant guy, he helped and quickly found the right model in stock. I picked it up myself.

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Оля Ш.

Level 5 Local Expert

So I bought a coffee machine in this terrible store 5 element on Prytytsky, 156 on May 31 and put it into repair on June 3. Sellers persistently insist on taking an additional guarantee. I do not recommend this store, especially the management, sellers.

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Yahor Aniskovich

Level 3 Local Expert

Jokes with protection + . Not a working history. Be careful and don't fall for this additional divorce.

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Сергей М.

Level 3 Local Expert

Terrible store. Consultants are clueless, they follow each other, they giggle. A year ago we bought a refrigerator. We asked the consultant to help us choose, so he stupidly walked along the rows with us and studied the characteristics pasted on the doors. I can read without it. And a month ago we bought a vegetable dryer. There is generally a fieria of stupidity. The consultant took the dryer out of the box, but there is no door on it, it was separately packed at the bottom of the box. I ask him where is the door? And he replies that she probably isn't in this model))). And funny and sad. The service is at zero. Either train your consultants, or drive them to the neck!

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Денис Молчанский

Level 3 Local Expert

Don't buy anything here. Autumn is a lot of marriage. They won't do anything and won't refund the money.

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Лена В.

Level 4 Local Expert

Consultants, they walk like lost, they can't give exhaustive advice, they can read about the product from the Internet, I can do it myself

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Валерий Т.

Level 3 Local Expert

Despite the well-organized TLF consultation service, the buyer still needs to be attentive to his (even the most absurd) task / problem with which he came to the store. More often, in stores, most consultants present their knowledge of the difference between VA/IPS matrices to the client like a cheat sheet, masterfully conduct the diagonal, simultaneously juggling pixels and finally all this is flavored with the juiciness of OLED technologies. It is clear that for the solemn transfer of an ordinary buyer to the cashier for a check, this is quite enough ... ====== Faced with this approach in several stores of the chain, I was ready to refuse to buy, if not for the case – I was lucky in the 5-element in the shopping center on Kamennaya Hill. There I saw how one of the consultants helps the client with the choice (he does not "load" and shines with his knowledge, namely in MY WAY!). I decided to turn to him with a choice. And since the task was non–standard: to buy 3in1 - to test in practice the expediency (in my case) of using a TV instead of a monitor: for work, for movies, and for games. The technical "anamnesis" of the Internet and workplace conditions (0.8 - 2m) predicted 16:9 ~38" c OLED and >100 Hz. But the risk of lack of experience working close to a large screen (and not a dimensionless wallet) first prompted an experiment with budget models and other TTX. And here it was impossible to do without the help of a consultant on the spot, and without a test when buying. So, the consultant (name is Vladislav) turned out to be, as they say, with a "twinkle in his eyes" to his business and work: he clarified everything, made his comments, shared his personal experience of switching to a larger monitor. Patiently allowed me to test (pre-downloaded tests on a laptop) the models brought by the delivery service to the store. When unpacking as much as 4 times (che-re Karl!!!) I unpacked and packed the boxes when selecting and testing a suitable model. And this is not counting the time spent checking the highlights of the matrix and searching for broken pixels. At the same time, Vladislav managed to serve other suitable customers without dumping them on colleagues. Here is such a store in the 5element network. Result: - savings = 2500 rubles. (without fear, I mercilessly use this "educational" trophy); - warranty + a proven monitor without glare and broken pixels (not a cat in a bag, more precisely in a box), - games = did not change PC settings (full immersion); - movies and TV = as expected, everything is OK by default; - work = removed additional monitors, graphs-I don't scroll through tables; - health = I removed my glasses, I change the image scale depending on the distance (sitting / lying down). Epicrisis and conclusions based on the results of the purchase: 1) Don't waste your precious time looking at pictures, photos and reviews. Believe me, "feel it alive" and make sure that this is your style – it will not work according to the pictures; 2) replacement for the online purchase of complex household appliances, if something did not suit you - that's another story. It is better to immediately contact the store and check everything on the spot. 3) do not hesitate to ask the seller/ consultant "stupid" questions. If you want an answer, you need to ask a question. And a good consultant is better than any couch theorist on the Internet (because your case is unique, isn't it?))). Happy shopping!

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Аля Миха

Level 2 Local Expert

Terrible service, I have never seen such an attitude anywhere else. I bought headphones over 200 rubles., and they treated me as if I was asking them to sell me one wire. Everything is based on the motives of "you need to - you go." The consultant did not come, I was in a hurry and approached myself. He asked me what I wanted and said "now" and then continued to consider something. I didn't want to talk about models at all. They gave me a bag with hair on them, which I had to clean up, and the girl watched it. I wanted to check them when I had already paid, they looked at me as if I didn't understand what I was asking and then in a rude tone foaza sounded: "check!". If I hadn't been looking for specific headphones all over the network, I wouldn't have bought anything there in my life.

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Павел Мил

Level 5 Local Expert

Everything was fine, Christmas, etc., but we decided to update the TV. We coveted the 18-month installment plan provided by this seller and took a newer model with a larger diagonal. It did not work out online, at the last stage of registration on the site, the service hung up and asked to contact the Bank. OK! It doesn't seem to have anything to do with the store. We went to the Bank. The bankers, not understanding the essence of the question, what does the Bank have to do with it, checked everything down to the phone number, whether it has changed over the past three years. The next day, at the next attempt at registration, the result was the same. The operator of the store's call center called again and explained that the procedure can be performed offline in any store, not online. And then she will have custody and we will continue the registration. We have a GRINN nearby (Minsk, Prytytsky 156). Okay, let's go there. There we explained the purpose of the visit for a long time. The girl who was on orders asked for an SMS confirming the order placement, then explained that she did not see the request by number, because it was via the Internet. And in general, what does it have to do with it, because the essence of the problem is in the bank installment plan. Another girl, a representative of the Bank, spent a long time finding out which bank we were using, not realizing that there was no bank option on the site. And in general, he cannot score, because there is no application from the store. And if we make a new request, we have to pay for the delivery, which was initially free. As a result, we agreed to pay for the delivery. Then the rusty wheels turned and... Let's go check out. Check out - plus another ten minutes. We listened to all sorts of nonsense about the fact that televisions are supplied from Poland, and the relationship is now "you know what" and it is desirable to buy an additional guarantee ... After listening to this nonsense, we went on. The next stage is the registration of delivery. They came to the counter, the girl came up and defiantly began sorting through the papers. After a couple of minutes, I asked her what her name was. In response... I got the answer))) We left the store about 45 minutes later, without any joy from the purchase. Naively believing that we are heroes and the end of adventures. The TV arrived today. Two guys walk in and boots across the apartment into the back room on the carpet. Without paying attention to the menu at all, they take out the TV. Without responding to my questions and request for verification. He points with his finger where I need to look, turns it on. As soon as the screen lights up, he pulls the plug out of the socket and asks to sign for acceptance. I explain that until I see the pictures and hear that there is a sound, I will not accept. They put everything in a box and go out. (I even recorded this epic episode on video). I'm coming back to the store. The delivery girl smiles and explains that she already knows everything. Everything is what the movers did not deliver. And why, we tried to find out with her. It seems obvious to her that the TV needs to be checked. And the glow of the screen is not enough to confirm the functionality. We're calling another girl. They started to tell me about the regulations. I asked to see where they were written... ended up saying that she promised to write in the comments on the next delivery, which would provide an opportunity for verification. I am at a loss to understand that there may actually be such strange Laws, I called the first store with a similar model that came across in the Yandex search results. There, when asked about the inspection, they asked, am I in Minsk? And they immediately said that I would have 10-15 minutes to check. And by the way, the price is 250 rubles cheaper. But it seems like we have already paid and now we are writing a refusal, going through these circles of hell again... okay. A couple of hours later, the guy from the call center called. He warned that the conversation was being recorded to coordinate the delivery time. I explained that I was coordinating the time, but I would not accept the TV without checking. And then we opened the dispute again for about five minutes. There's another delivery tomorrow - we'll see. In general, who is bored with life - you are in the 5th element!

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Антое Васильев

Level 7 Local Expert

A good store, I bought all the appliances for the house right here! Recommend

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Николай Кукуюк

Level 8 Local Expert

Terrible service!!!Terrible feedback!!! Contacted and regretted! Anyone who values their time, I highly recommend paying attention to other resources of a similar orientation!

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Дарья Хазаал

Level 2 Local Expert

We decided to buy a coffee machine Thanks to consultant Victoria Smanzer!!! The best consultant we've ever met!!!

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Федор Л

Level 4 Local Expert

Conveniently, prices are better for some products than in online stores

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Виталий Севастьянов

Level 11 Local Expert

I bought a phone. He asked me to put on a protective film. When they returned my phone, they said, "Well, the bubbles will pass." Less than a day later, she turned into something incomprehensible. I threw 69 rubles in the trash. I do not recommend giving "specialists" to glue a protective film on the phone. It is better to give it to professionals. Also, when selling the phone, the seller "recommended" me to buy a charging unit, a good one… I asked how much it costs, they said it was inexpensive, 50 rubles, as a result, I bought everything in one fell swoop in a hurry, and already at home I found that the cost of the block was 109 rubles. I get the impression that I went not to a branded store with a strong brand, but to a tent in the radio market in the early 2000s. The impression is so-so.

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Goldbach

Level 18 Local Expert

Of course, I put a five: the quality is systematically on top. Today, unfortunately, the situation is not very good, on October 14, I visited element 5 on Prytytsky 156 with my relatives to pick up a TV, hoping for the help of a consultant, so the consultant Goroshko behaved disgustingly: he imposed an extended warranty for too long and a lot, despite a series of refusals, comments from our side in the guarantee plan. We were about to buy a TV, but our patience could not stand it, so we decided to go to the 5th element on Goretsky, where consultant Grinev picked up the TV without any problems, also without imposing, reported once about the extended warranty - we bought a TV, besides, we purchased an extended warranty.

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5 Element

245 reviews