5 Element
286 reviews
December 15, 2022
A good store where you can buy household appliances, computer prices at a good price and a fairly good choice. Consultants will tell you everything you need and pick up the product on request. I personally purchased almost all the necessary kitchen appliances there, I recommend
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August 8, 2023
Being a regular customer of this chain of stores, I also faced a problem!!! In 2020, they purchased an LG TV for almost 3,000 BEL.rubles (at that time one of the not cheap ones), the seller also advised the program ," Protection +" Allegedly this is an additional guarantee for non-warranty cases!!! In August 2022, in the morning, turning on the TV, there was no image, sound and the response of the remote control was present. We asked the store for help. In the department, we were advised to hand over the TV for repair, because a courier arrived and took it away. Yes, we installed a tracking protection application, according to the data for the month of August, the repair part was supposed to arrive on October 10, 2022, we did not want to go without a TV for 3 months, and after contacting the store for the 2nd time, we were advised to pick it up ourselves and take it to the LG service center, which will repair it much faster. As a result, when we took the TV there ourselves in September, it turned out that the train was allegedly flooded!!! But no traces of the bay have been revealed!!! They say it could be like condensation, like any other accumulated moisture!!! Question: why was there no such problem when the TV was first picked up and taken away?! Did you immediately start ordering spare parts?! The primary repair was not performed as indicated in the warranty!!! How the liquid accumulated on the plume is also a big question!! Once again, turning to the store, the TV was taken away for the 3rd time and already there they pointed out that the liquid was poured without a place of entry!!! According to the protection + store, the coupon refuses to provide 80%, the terms for its provision are not specified in the contract, they could not explain the terms at the information center either, although they were going to purchase the new model there, now you just have to think about whether it is worth buying an unnecessary document for money, which does not play ANY role!!! WASTED MONEY, TIME AND NERVES!!! According to the results for October 11th, 2022, the issue has not been resolved!!! There is only one conclusion! The flooding occurred 10,000% already where it was taken for the first time and in order to avoid responsibility for their jamb, they acted in this way. The network does not value reputation! Not a little money was spent, precious time was spent, and trust was undermined!!! It's worth thinking about where to go shopping, now most likely in an electric power where they value their customers!!!
The store's answer
0
1 comments
The official response
is 31.10.2022
Good afternoon!
According to the terms of the Contract for the Protection + program (Contract), within 12 (twelve) months from the date of purchase by the Client of the Protection + Program, a single elimination of defects caused by foreign substances and liquids entering the Product is carried out.
If the Service Provider recognizes the inexpediency of repairs or the impossibility of carrying them out, the Service Provider issues a coupon to the Client.
Details of the terms of the Agreement can be found on our website.
Just on the off...
See original · Русский
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July 2, 2024
In the store on Mstislavets, the girls at the checkout communicate terribly. Some kind of undisguised dislike for the buyer. It's not the first time. The questions are answered even with some kind of aggression. Despite the fact that I communicate quite amicably. It's very unpleasant after this store inside.
See original · Русский
December 19, 2023
A terrible store , we bought two products , one did not fit and refused to return it a week later , although they assured us that they would be able to return it , and the wireless mouse broke after 2 months of use , I strongly do not recommend the store .
When selling phones , they do not say that phones , in particular Samsung , go through parallel import and with Caucasian firmware , while deliberately keeping silent about the defects of these phones , they are happy to sniff . I hope someone 's comment will warn you against buying goods of this quality.
See original · Русский
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December 1, 2023
They are trying to deceive you in order to make more profit! I decided to purchase it in installments via the Internet. And in the end, they pushed me to take out a loan! I turned around and walked away scolded! Because I was traveling from another city, I needed to negotiate with the driver and I am a disabled person of the second group and it is very difficult for me to move as a result, I bought elsewhere, much cheaper, without credit and installments! I also saved 400 rubles without climbing into the credit Kabbalah. And every time I feel less and less like turning to the Fifth Element, because this was not the first appeal.
See original · Русский
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January 18, 2024
The sales consultants advertise the product in the store well, but it is unclear why such an overpriced price! Moreover, it is indicated on the price tag as the "final price". Compared to other stores, the price is 150-190 rubles higher. I am very upset that I did not compare the price before buying and purchased the product from this network (The sediment on my soul seems to have been deceived.....
See original · Русский
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July 20, 2023
The order arrived two days later. The product turned out to be of poor quality, I gave it to the service. I decided to leave a review about the product on the 5 element website, Where I actually purchased it. But it turned out that a bad comment is not so easy to leave and the moderator simply does not miss it.
About the moderation of the comment. Yes, I initially wrote without logging into my account, two days later there was no review for the product. OK, registration, I go in under my name, leave a review and what?
We receive a response to an email saying that your review was rejected (the one that took place without logging into your account).
I write the answer: - For what reason?
Answer: Two identical reviews.
I agree, with and without registration.
OK, I'm waiting for three days and what? And actually there are no reviews about the product. I am writing a letter saying that you rejected one review due to repetition, so why didn't you publish the first one? The answer to the photo.
My review was as follows: The wrench does not meet the stated characteristics of the 400N, there are only 120N.
(the price of what a miracle is 541 rubles.).
See original · Русский
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August 9, 2023
Disgusting service center, bought a phone 2 days ago, initially, when calling on the first day, the caller said that I was hard to hear, the same thing when on speakerphone
They brought the phone back, the service consultant didn't even look up, he was talking to us. I did not look at anything, I did not check, there is one verdict right away: we will give it to the service for 14 days, we will provide you with a replacement.
I was horrified to imagine how I would walk with an old decrepit phone for 14 days so that they would just reboot the phone and turn off the VoLTE system
The guy, the sales consultant, who was initially consulted when choosing a phone, helped, but we did not know that because of this VoLTE function, people calling do not hear me well.
Question: WHAT THE HELL IS THE SERVICE CONSULTANT DOING THERE? I didn't even pick up my phone
Why should a functioning and serviceable phone be sent to the service for 14 days? To turn off the button there?
2 stars for the sales guys
See original · Русский
December 28, 2024
The order from the online store did not arrive on the appointed day. No one knows when he will arrive.
I don't recommend it.
See original · Русский
August 14, 2023
The store is large, the assortment is rich. That's all. I ordered equipment several times and all these cases I came across extremely impolite consultants using aggressive marketing. They always try to convince you to buy an additional warranty and do not understand the word "no". I spent 7 minutes waiving the warranty and then I heard "well, then in two years come for a new phone." C - service. The same thing happened about six months ago with the reader. As a matter of principle, I installed a protective glass on an island in the shopping center, because there was no desire to take something from so many unpleasant consultants
See original · Русский
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December 15, 2023
The choice of equipment is not great, if everything is arranged for a long time, then it is quite difficult to withstand the music on the trading floor, also when buying, sellers get euphoric, they do not behave very well.
See original · Русский
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December 29, 2024
I wanted to buy a phone in installments, as it was written on the price tag, they imposed leasing at a furious percentage
See original · Русский
December 10, 2023
The store is large, spacious, there might not be any questions, but here is a small nuance in the form of intrusive consultants, they come up with a specific question or offer, after refusal another offer arrives and so on along the chain.
See original · Русский
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April 13, 2024
We quickly and promptly took a vacuum cleaner for repair. The problem was found out in less than a week, and an alternative replacement was offered. Thank you very much.
See original · Русский
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August 22, 2022
Convenient location, underground Parking and regular Parking, friendly staff always ready to prompt, tell, I won't say about the promotions, the ability to order online and come pick up in the store itself, everything is OK, you can buy, get acquainted, compare. Yes, somewhere the price tag may be higher than the average in Minsk, and somewhere it may be lower.
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May 2, 2024
On 04/28.24, at about 18.00, I visited the fifth element store on Denisovskaya Street to buy a cell phone. Promoter Alexander was very polite and answered all my questions, which helped me make the right decision when choosing a product. I am happy with my purchase and recommend that everyone contact this person. Promoter Alexander is distinguished by his professionalism and responsibility. Thank you very much for your service and good attitude towards customers.
See original · Русский
January 2, 2024
The staff is friendly.explains it well.it shows both clearly and clearly.I will always buy here.and I always buy.Good luck to you guys.Happy New Year.
See original · Русский
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October 7, 2024
Monday Tuesday Thursday I tried to call, waited 10 minutes, everything is overloaded all the time
See original · Русский
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July 22, 2024
I came to the store to buy a phone. At the inspection stage, they began to aggressively sell me an additional guarantee, and they answered my refusal with "well, why not?" and then their long stories. I don't like it so much, I endured it for a couple of minutes, it seems another 10 seconds and turned around and would have left, still not the last store in Minsk
See original · Русский
June 6, 2024
I always buy equipment only in this store. Thanks to the head of the department for solving some problems
See original · Русский
July 4, 2024
I placed an order for an iPhone in installments without overpayments. I came to the store to pick up the order and sign the documents. As a result, they tried to fool their brains-they offered not an installment plan, but a loan, they listed a bunch of loan terms. One question is "Why?" if I immediately informed the deadline and the initial payment of the desired installment plan. Dear sellers, your persistence during the imposition of additional services and goods is terrible, I have not yet issued an installment plan, but the specialist already offers to buy a special charging unit, some kind of "protection" package and paste the glass. The story was longer, but I decided not to write everything. As a result, I bought it for the 21st century - everything is clear there, quickly and without imposing any nonsense.
See original · Русский
October 9, 2022
Mega positive, erudite, polite and knowledgeable staff!!! Thank you so much for the service!!! The assortment is more than sufficient, the choice is excellent!!! Thanks !!!
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June 3, 2024
A wonderful store
As an example to all stores of this chain . Highly qualified staff who can answer any questions!
Wonderful leadership that has recruited such a great team of professionals
See original · Русский
May 26, 2022
He became very stylish. The staff is as always on top. A lot of goods. Recently, we have been buying everything in this store.
R.S. Time has passed and we have purchased again in the 5th element, this time - a water heater (summer has come). But the installers of the company that collaborated with element 5 failed. The return of the goods was hassle-free, they apologized a thousand more times not for their "joint". Awesome
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January 6, 2023
I'll start with the fact that we probably decided to make our son a gift for the new year in the form of an iPad tablet, as far as you understand, the equipment of this company is well, as if it were not cheap at all. We ordered a tablet in this miracle store, waited two hours for a call to confirm, no one called. I called myself. They said they would bring it the next day. Morning, the courier is calling, as if he is approaching. Well, we're waiting, or rather trying to wake up. A courier arrives and shoves this box with a Mega dissatisfied face at me (apparently due to the fact that I had to work on a holiday) shoves an act at me, sign it. I didn't check the tablet from the window, I signed this act. I gave my son the tablet, he checked it, everything works fine. A day passes , the son comes with him and stands . I see in the light that the body is bent on one side. I call the store, explain the situation, and they tell me : you examined the tablet when you received it (but I did not examine it, and I will say so even if I had. I would like that. I wouldn't have seen a joint. It can only be seen in the light ) . They requested a photo , as if they were looking at something there ( in general, they arranged a circus with horses, made it look like work). As a result, of course, the replacement or refund was refused. Although I did not request funds back from them. I want to make it clear that the expensive tablet came in a box with a dent. About the bruised son, well, if the son had bruised the damage would have been different. There is clearly a factory defect of some kind. What I want to say is that I will not recommend this store to anyone , I have gained another experience for myself to inspect things from all sides when receiving things . The store sells the marriage, does not go to the meeting. They don't want to do an examination. Until I started making a fuss, the girl was repeating like a parrot : YOU HAVE BEEN REFUSED A REFUND. Then she offered to take the tablet to the store, submit it for examination and wait. In general, there are quite a few problems with them in advance. If you want to please yourself with good technique , this is clearly NOT FOR THEM . They have a maximum extension cable you can buy and light bulbs!
See original · Русский
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August 10, 2022
The store is one of the largest in the city, there is a huge amount of goods, the staff is always friendly and responsive, working people know a lot about their business!!! Constant discounts and sales, loan processing and installments on the spot and very quickly!!! Parking lots are huge.
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June 11, 2024
A huge store, a large number of goods in stock and on order. There are not many queues, there are always promotions. Good and high-quality products.
See original · Русский
December 4, 2023
Do not buy an extended warranty, cheating!!! The seller pushes hard, but in fact they do not fulfill their obligations, they just cheat, they bought a Dyson vacuum cleaner, the brush broke, they did not change it!!!! They refused to give the money for the guarantee.
See original · Русский
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June 17, 2024
The consultants are great, they know the characteristics of the product, they can advise. The assortment is good. Cashiers ruin everything. I come again, again with a tired, hateful look, a conversation through my teeth.. Maybe I get to work for such people, maybe their salary is very small, but there is a lot of responsibility. And people, too, have not been kind lately and the work schedule is probably from morning to night. .. It's a pity for them, at least raise the salary
See original · Русский
October 27, 2022
Good consultants will always tell you and help you choose the product. The consultation is excellent. The choice of installments and loans. A good assortment. In general, I recommend it..
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January 2, 2024
The store itself is not bad, but the consultants are annoying. We ordered the product at the store and did not warn that delivery from the store will already be paid, so keep in mind.
See original · Русский
November 25, 2023
I had a better opinion about this store. We bought a TV. We were interested in sellers only until we paid money for the goods and iTV. And no one is interested in us as a top. They were misled on many issues: they sold batteries for a remote control that runs on a solar battery, took a mouse, although the TV applications do not work with it in principle (and they did not want to take it back), they had to call tech support on interactive television to connect to a second device and it turned out that in the store we they said to do exactly the opposite.
I would like to advise you: respect every customer and people will come to you.
See original · Русский
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May 11, 2022
I would like to thank the staff of the 5th element for their advice when choosing a washing machine. I would like to express special gratitude to Alexandra Savelova, a consultant at the call center, for her help. A very attentive, friendly and competent employee! I will be happy to continue making purchases in the 5th element.
See original
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October 27, 2024
It was a good store, but alas, the service has degenerated.
See original · Русский
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October 10, 2023
Disgusting service! We made an application to reinstall the refrigerator door in order to preserve the warranty. The master came, re-weighed. As a result, the door stopped working as it should, and the store in every possible way avoids correcting the jamb, sending it to the office. the service center, although they clearly said that the store was to blame!
See original · Русский
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November 27, 2023
There is not even an ordinary mx-4, they sell KPT -8 at the price of a normal thermal, ... with a horse, with a thermal conductivity of 1W, a normal thermal paste of at least 5 watts should be carried out.
See original · Русский
October 13, 2024
Once again, when contacting the service. With a long wait for an answer, as always, they have one answer, everything is fine, the problem has not been detected. So buy equipment from them.
See original · Русский
October 8, 2021
Everything is very good for the mall. There is an underground parking lot, a lot of high-quality catering, many small shops of various directions, there is a cinema. In general, a good shopping and entertainment center. Well, the products in the Crown are as always at the highest level.
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June 3, 2022
A wonderful store. Polite and competent employees. SPECIAL THANKS TO TERENTYEV EGOR YANOVICH. An excellent sales consultant, with a good sense of humor, who understands his business. The mood during communication is provided, not intrusive, polite)) Thank you very much!!!
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April 20, 2022
The staff is excellent. The selection of products is very large. The quality is at the highest level. The other day we bought a TCL TV, the consultant advised a new nonsense in the store. We are satisfied with the 120 Hz matrix, the picture is just amazing, the model is 55X728! I recommend it for purchase.
There is always underground and above-ground parking.
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July 3, 2024
Qualified and courteous staff!
Thanks!
See original · Русский
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May 18, 2024
Learn how to communicate with clients, if you are told that you do not need help, then you do not need to impose, it looks very funny and ridiculous.
See original · Русский
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February 14, 2022
A great store, a large, always huge selection of equipment and various kinds of goods. I would also like to mention very pleasant consultants, excellent service every time. But I would like to wish the girls at the checkout to smile more)
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November 12, 2023
A meager assortment.
You need to look for a consultant carefully. The advice is also questionable. On the online store, some products are cheaper by a quarter🤷🏼♀️
See original · Русский
November 18, 2023
I strongly do not recommend this store!
15.11.23 headphones were purchased as a gift, which did not fit the shape of the birthday boy. 17.11.23 they refused to take them back, referring to the article of the Law on the non-return of this type of goods, but completely forgot to mention that there is a footnote in the article that this does not apply to goods packed in consumer packaging, which makes it possible to establish that the goods were not in use, namely headphones. Moreover, the seller and the consultant were absolutely rude to communicate.
Later we learned about the illegality of the actions of this store.
But!! What a surprise it was when, upon closer examination of the headphones, it became obvious that they were used far more than once. The case is all scuffed, there are also traces of use on the headphones. And these are not the traces that can be obtained simply by taking them out of the box and putting them back!
I admit that the administration of such a large network does not know about the petty machinations of its unscrupulous employees.
See original · Русский
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January 8, 2022
We constantly buy equipment in the 5th element. The assortment is very large, there is a lot to choose from. We always buy protection +. It was the first time in many years that I had to apply for repairs. Protection is a pity how the week ended. My husband was advised to write for a refund (although my husband insisted on repairs at our expense, so as not to wait a long time for the solution of the service). As a result, instead of seven days, we waited for 14 days and a faulty vacuum cleaner was returned to us. Not a warranty case. I think it was possible to call the service, explain the situation and offer repairs at our expense (and not we should be driving around the city on holidays in search of service). Dear 5 element, take care of your customers and your reputation.
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September 11, 2023
A good selection of goods, plenty of space, there are promotions, installments, very convenient
See original · Русский
June 25, 2022
I have great respect for this chain of stores. I have repeatedly made purchases there. But...In December 2019, we bought a Dyson 12 vacuum cleaner in the store. The purchase is far from cheap. The seller persuaded me to an additional warranty, promising that everything falls under it until the battery is replaced. Because the purchase is not cheap, I decided for the first time to purchase this warranty for 2 years. The result was disastrous. My brush has gone bad. Because this vacuum cleaner has brushes with its own motors, and it is he who has stopped working, then it is actually not possible to use the vacuum cleaner. Having an additional guarantee in May 2021, I applied to the 5th element. They took the brush away for repair, warning us that if they could not repair it, they would replace it with a new one under warranty. After a while, we received an SMS from the store that the brush was ready. When her husband came to pick her up, he was told that she did not fall under warranty repair, because her price has now become high. But the pricing policy is the prerogative of the store, not mine.
That is, for two years you can use the money you receive and earn on it, but you cannot fulfill your obligations.
Dear customers, do not purchase an additional 5-element warranty! You will be shamelessly deceived!
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September 20, 2023
I bought a samsung galaxy watch 6 classic smart watch for my wife as a gift and was satisfied with the advice and service. Special thanks to the IT specialist for his help in setting up the watch, since samsung pay did not work for me after my settings. Now everything is super - it is very convenient to pay in stores! Anyone who has the same problem as I had - you know who you can contact)
See original · Русский
August 10, 2022
A good store. A good assortment. Good prices. The employees are courteous. They will ask for advice. They will advise you with a bang. We've bought there more than once. Prices are fire. I recommend
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