5 Element
153 reviews
July 3
The store is good, as are all the stores in this chain. The consultants are qualified and polite. A relatively good selection of products, considering that the store is not the largest
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2
July 20
I bought Huawei watches, unfortunately, the staff does not have all the information and is misleading. I wanted to buy a watch with the ability to reply to messages. The consultant assured that this feature is available with all phones. We bought it, it turned out that this function does not work with iPhones. I didn't want to return it, the watch is beautiful, BUT there was an unpleasant aftertaste.
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2
December 14
Terrible store! The consultant lied to me when buying the phone. I ordered a new one via the Internet to this address, and as a result I got a phone from the showcase for a lot of money. And the consultant, smiling in my face, lied that the phone was new. Horror, there is no trust in you
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1
July 25, 2023
The store is just great. The staff and staff are very polite and friendly. Whenever you come to choose or buy a product you are interested in, sellers immediately offer their help, ask what kind of product you are interested in, explain everything very culturally and clearly and advise, tell and explain in detail how to pay for the goods on credit or installments. I would like to express my gratitude to all employees, it is very pleasant to visit this store, choose and purchase goods from you.
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3
1
August 14
I got a replacement vacuum cleaner (I didn't check everything in place) as a result, the vacuum cleaner falls apart in my hands, the brush is all dirty (how did they take it before me?) I'll take it tomorrow and give it back, otherwise they'll hang it on me that I broke it
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1
February 1
The service at the store is good, my wife and I ordered a refrigerator and a washer-dryer. The refrigerator came battered, I don't know whose problem it is with the store or the delivery, the delivery said you can refuse, or you can leave - a strange offer considering that I pay for a new refrigerator, the washing machine came intact without complaints. As a result, the refrigerator will be available only after 4 days, you need to come to the store again and look at its integrity, but what's the point of looking at the integrity in the store, you need to actually take it at home and look at the integrity, in this regard, the service is very terrible. but when we came to the store, the seller clearly told us about the equipment we needed. But there are too many inconveniences for the customer from the store
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3
2
November 13, 2023
BE VERY CAREFUL !!!
Good evening.
On October 27, 2023, I went to a very popular store in Grodno 5 element to buy a phone. As usual, the seller came up to me and started offering phones. We stopped at one of them. REDMI NOTE 12 PRO.
I went to arrange installments, as it happens in the store.
After I made the installment plan and returned to the seller for the phone, I noticed THREE very gross violations on the part of the seller.
The first - they brought me a phone already unpacked, WITHOUT a cellophane wrapper !!!
The second - the seller did NOT even CHECK the phone for operability !!!
The third - the seller praised this type of phone very much.
When I started charging this phone on October 28, I saw that the phone was not charging at ALL.
On October 29, I put this phone on the warranty card in the 5th element. I received an answer that moisture was found inside the phone. Yes, yes, moisture!!! Only how she got there, no one knew at all.
And the 5th element refused to replace this phone.
When I wrote a complaint to the book of complaints and suggestions in the 5th element on November 8, only then, after viewing the CCTV cameras, the 5th element called me and said that I really turned out to be 100 percent right and they would replace my phone with a new one.
BE CAREFUL WHEN BUYING ANY PRODUCT IN THIS STORE!!!
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7
2
October 17
A great place to buy equipment, I recommend it
Competent specialists
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2
October 1
A distinctive feature of some managers is that they are truthful.
They don't stick something that doesn't meet the requirements
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2
January 5
I do not recommend ordering home delivery from this store. They brought the refrigerator, left it on the doorstep, and did not remove the foam from the bottom of the refrigerator. Now I have to drag him to the kitchen myself, for which I would like to thank the delivery guys. They said that the refrigerator should not be turned on for 8 hours only after I suggested checking it and turning it on
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1
3
May 4, 2023
The store seems to be normal, but all employees give different information on one product. Even if they are from the same department. And here we are not talking about the fact that everyone is trying and working, but about the fact that they go overboard with the "native" sale of extras and embellish a lot. Specifically, in this store, two sellers are very pressured psychologically. And how many problems there are with an additional guarantee. You guys are laying very softly. Only when you plunge into the harsh reality, you start to sparkle with obscenities. Work on sales scripts and on communicating information to all employees in the same way. And yet, it must be done somehow so that the seller, the credit department, the warehouse, the cashier and the information center have at least occasionally the same information. I don't like to arrange installments in the store for 4 hours and then reissue them, because the warehouse and the seller see different information.
The staff (some of them) are very inattentive. The fact that they "said too much", as one comrade told us today, now costs us another 120 rubles on top of other (transportation) costs. And a person at work needs to take a day at his own expense. I already suggested it in Google a couple of years ago: don't you want to start paying for shoals of employees if they make promises that you don't have and can't fulfill?)
It's not funny anymore. Very.
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3
October 3, 2023
I bought a refrigerator in this store. The staff is not responsive. Everyone is supposedly busy, and if they are not busy, they pretend to be incomprehensible. The checkout is also a complete mess. One cashier, and he's slow as a snail. Service in a particular store - 0. Service - 0. Girls from the bank - well done. Although they did not approve the installment plan. Otherwise, I do not recommend
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1
1
January 7, 2023
A big, good store. The choice is huge.
It takes a very long time for sellers to place an order sale. I've been here more than once. Every time there is a languid wait for the delivery of the goods. You'll already go to the checkout and put it in line in front of her. You come back to the seller. And you wait until they pack up and give away your goods. It's always like that.
Regardless of whether it's a watch, or a monitor, or a laptop.
We are always waiting..
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3
1
November 2, 2023
Yesterday I applied to the store 5 element Grodno, ya.Kupala str. We stood with the family for 40 minutes-one smart consultant for 10 idlers idly chatting in a bunch. I approached them several times with a question to explain. As a result, we looked for ourselves what we could and bought in another store. Very poor service!!!
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5
1
May 11, 2023
Responsive staff and competent advice. They cope with a large flow of customers, if everyone is busy, they will give a sign that you have been noticed and will come soon. If the product is not very good, they will give you a good hint and show you something better.
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3
2
November 12, 2023
A good store by virtue of the assortment and the guarantee of the entire chain of stores, regardless of which city the goods were bought in.
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3
1
July 1
Boorish attitude, lack of interest in customers.
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2
January 23
A huge selection. There are no problems with the guarantee. You can order online and pick it up. Making installments on site if necessary.
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3
1
July 24, 2023
The People's store, for so many years!The sellers are excellent, but according to the regulations they sell equipment.As soon as you do not come to the store, they say everything according to the template and advise you to buy.As it is, everything is fine.
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2
1
November 28, 2022
I bought an audio system this weekend. I checked the product in the store, it sounded normal, as it seemed. But when I connected it at home, I found that one speaker was not working. I returned to the store. Since it was the last item, they offered to refund the money for it. I agreed. As a result, only half of the amount that was spent on the purchase came to my card. The thing is, I paid with a MIR card in Russian rubles. And when the money came back, the commission ate 51% of my money. As a result, there is no purchase, nor half of the money on the card. Do not repeat the mistake.
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2
3
January 16, 2023
A large store. The product selection is huge.
But sales take a very long time: a long time in the hall, then a long time at the delivery of the goods. At the same time, every time they buy, in addition to the product, they try to sell me a frying pan "in addition at a super price and only today."
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3
February 4
I came for a specific product. But after consulting the seller, who humiliated the company so much... she left and bought elsewhere.
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3
July 17, 2022
I buy 5 items very often in the store.Sometimes in the store on Gorky Street, and sometimes in the Trinity store, but I like the service more on Gorky!The guys are polite, they come up right away, they are interested, but at Trinity they look at you and won't come up until you call, it sometimes annoys me (((
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5
April 11
Be careful about the chair without a swing mechanism, inaccuracies in the parameters on the site.
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1
2
December 13, 2021
Fast service, good selection of goods, good prices.
Consultants work quickly and efficiently. We are always happy to help.
4 stars due to the work of the service center.
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4
January 13, 2022
A very good store. Friendly and helpful sellers. They will help, show and tell you all the information. I really liked the service. 10 out of 10. I definitely recommend it.
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5
1
January 14, 2022
An excellent electrical equipment store, a large selection of goods, if there are no goods, you can order delivery of goods to this store, the consultants are good, they will tell you what you are better. Thank you.
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5
1
May 12, 2023
Responsive staff, attentive attitude, professional advice
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3
1
December 19, 2022
A great store. Professional staff. Even after the equipment was put into service, there were good impressions!
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3
1
November 6, 2021
Good afternoon. In my review, unfortunately, I cannot put into words all the disappointment and 2 and a half months of continuous negativity that I experience after making a purchase in this store. I have long dreamed of a vertical vacuum cleaner. As you know, the prices for different models and brands are very different (starting from 100 rubles and up to 2,000 rubles or more). The sales consultant advertised LG GoldZero model A9ESSENTIAL, cost 1,260 rubles + Protection Program +2, cost 200 rubles. August 21, 2021 (Saturday) I made this purchase. On the same day, she began its operation, cleaned 1 room, started the 2nd, in which the vacuum cleaner pulled in the tulle. Since I didn't hear the impact, I assume that reflexively I pulled my hand away and maybe it came into contact with the battery. I finished cleaning the 2nd room, turned it off. If you want to remove garbage from the carpet in the hallway, you couldn't turn on the vacuum cleaner. At first, I assumed that the battery was dead. I put it on the charger. In the evening I tried again - silence in response. I was so upset that I didn't even notice the fur. damage is a scratch (maximum 2-3 mm) with a dent (maximum 1 mm deep) on the power regulator. This was shown to me the very next day in the store itself. And therefore, out of surprise and frustration that this could lead to a complete loss of the vacuum cleaner's functionality, I did not even have time to photograph this damage. (Now I want it to be read by those who want to buy this product. After all, I'm sorry, I didn't buy a crystal vase, but a thing that needs to be done even with the use of physical force).
When applying for the Protection + 2 Program, no one offered a similar functional technique for the duration of the repair. A month later, I was told that I had to request this service myself (which is provided by this program). Today, on November 6, 2021, once again I was informed by phone (I have already called the store 7 or 8 times myself) that the repair was extended for another week. 76 days have passed from August 22 to today. When asked how long it can take to repair a vacuum cleaner, I hear the same answer that the contract for the Protection Program +2 this period is unlimited and the service center can unilaterally extend this period (so it can be assumed that the repair can last 2 years or more while the Protection +2 Program period lasts). And apparently the thing, which, according to its purpose, performs "dirty", hard work, turned out to be so fragile that perhaps after another hour of operation and a small scratch, it will stop working again. But after all, it is unprofitable for the store to repair the same thing for 2 years (for only 200 rubles paid once). After that, the conclusion arises that the repair time is being delayed intentionally. When I ask to get the contact phone number of the service center, I hear the same thing that we do not provide, since nothing new will be reported there. According to the program agreement, I allegedly won't be able to show anything to anyone.
I can write a lot more, but in order not to overload you with information, I just want to leave some advice. First, do not listen to the tales of sales consultants about all the charms of their products (in my case, a vacuum cleaner, the model and brand are listed above), it is better to step aside and read the reviews on the forums of real people who exploited the thing. After all, no consultant will tell you about the problems that you will have to face in the future, that service centers are only in the capital, that you will wait for original spare parts and parts for months and that you are not legally protected at all. And, secondly, think about whether you need this program, if possible, repairs will cost a penny and within the time agreed with you in a service that you will find yourself.
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10
January 31
After the repair, everything changed, including the maintenance
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3
1
June 22, 2023
A very pleasant team, friendly and helpful
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3
1
January 7, 2022
I buy appliances exclusively here (washing machine, refrigerator, microwave, electric stove, smart watch, curling iron, hair dryer, phone, laptop). There were questions from the phone, but the issue was resolved promptly under warranty.
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4
November 6, 2020
A wonderful store. A large selection of products, profitable promotions and, most importantly, super consultants. They do not impose themselves, they are polite, if you ask for advice, they tell everything at once, and they tell it clearly for people who are not related to technology.
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1
November 13, 2021
A home appliance and electronics store, competent sellers, installments for goods, repeatedly purchased equipment there, were satisfied.
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4
1
May 24, 2021
We would like to express our gratitude to Sergey Mazolevsky, a consultant. A very nice guy, he told me everything in an accessible way. Our best recommendations. Grodno .
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2
1
October 29, 2020
The store has a good assortment, the promotions are pleasing, you can take on promotions for a good price. There's nothing to do there without installments. In the current situation, few people approve of banks.
There is a separate conversation about consultants...
very much... and they very obsessively sell a guarantee that is NOT necessary - absolutely, there is a desire to take and go to another store,
And... yes... It's annoying when a consultant knows less about a product than you do... Fuck such a store with such consultants...
I don't recommend it. They can't really tell you about the product, but nonsense in the form of an additional one.insurance is being sold. There are no words.
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3
3
March 30, 2022
Since you always rely on the dollar exchange rate for purchases, probably prices should return to the level before February 2022? Or does it not work in the opposite direction?
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3
1
September 15, 2021
A good hardware store, the main thing is to find a good consultant. And I also noticed that all the cool models of equipment that are in this store for the promotion are not sold in online stores or other electric stores, because of this it is difficult to compare the price
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July 2
Well done!
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2
July 13, 2022
Excellent choice, reasonable prices, top-level consultations.
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3
May 18, 2022
The store has a large assortment, but there are too many sellers. They are already coming to consult you from the entrance, Once again I will not go there.
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2
2
March 10, 2020
A great store!, there is a discount system for various products as well as a good assortment of goods
Sales consultants are great, they will always help you decide on the product, they do not climb into the "eyes" but at the same time they are in sight.
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4
1
September 9, 2021
Excellent store of household appliances and household goods.Helpful staff, pleasant atmosphere.
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3
1
July 13, 2020
I was there quite recently, there aren't many people, so you won't have to stand in line. One of the important advantages is ordering goods via the Internet, they are delivered very quickly, but in my opinion, if you want to buy any laptop or smartphone, it is better to look in online stores, as it will be cheaper there. The staff is responsive, always ready to help. I am happy with the store, but due to the prices for some categories of goods, I can only give 4 stars.
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1
December 2, 2021
A good store, a large assortment of goods. Always friendly assistants
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3
1
May 7, 2021
If you plan to buy something here, the overpayment will be 50 %. But sometimes there are stocks . I do not advise you to take out insurance , they will say that the product is not subject to insurance because it was written in small font.
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3
June 8, 2021
I bought a dishwasher from them. It broke down six months later. The numbers listed in the warranty card cannot be reached. No one answers, or they tell you to call another number. I accidentally got through to somewhere, they said they would come. No one has been coming to fix it for several days.. It is better not to buy anything there.
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2
3
December 21, 2019
Basically a good store. In terms of choosing household appliances, everything is fine, but in the computer truce, not everything is so smooth. There are no questions for consultants. They will explain everything and help you choose. I am satisfied with the quality of the products
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6
October 9, 2021
The product selection is large. However, the system is very lame with subsequent moments after placing an order. They impose themselves, promise, but you have to remind, wait, call.
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3