Conrad Abu Dhabi Etihad Towers
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Emirates Palace Hotel
293 m
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56 reviews
January 4
Review of Conrad Abu Dhabi
Our experience as journalists at Conrad Abu Dhabi turned out to be extremely disappointing. The hotel, which positions itself as premium, exceeded all expectations… but unfortunately, in the worst possible way.
It all started with an unpleasant surprise at check-in. Late at night, we were welcomed as guests, but instead of the promised room, they tried to place us in a smaller and cheaper one, clearly hoping we wouldn’t notice the trick and offer a bribe. However, we refused and threatened to cause a scandal! As “compensation” for this so-called “mistake,” they offered us a free dinner.
What followed was a series of deceptions that completely destroyed our trust. On the very first day, they informed us about the free dinner (as mentioned above), but after the meal, they handed us a bill for €120. The next day, apologizing for this incident, they offered to “make amends” with a dinner at one of the hotel’s restaurants. Trusting their words, we accepted the offer, but yet again faced dishonesty — after the meal, we were presented with a bill for €350 and told it was our obligation to pay.
Such behavior by the staff raises serious concerns, as this is far from being an accidental mistake but rather a deliberate scheme. It seems that deceiving guests is a standard practice at this hotel. In our opinion, the ultimate responsibility for such mismanagement lies with the General Manager. This is either gross negligence or a calculated act, possibly even in favor of competitors, aimed at tarnishing the reputation of Conrad Abu Dhabi.
Unfortunately, instead of enjoying our stay, we experienced stress, mistrust, and a ruined impression. For those planning to stay here, we strongly advise being extremely vigilant, checking bills carefully, and documenting all agreements in advance.
Conrad Abu Dhabi failed to meet expectations and, in essence, lost our trust.
P.S. We will share more details about our adventures and investigations at this hotel in our reports for the Italian, Moldovan, Russian, and Romanian press!
August 18, 2024
I had a lovely stay at the Conrad. The staff were incredibly helpful and friendly, and the breakfast was delicious
1
December 20, 2024
Very good saff