flydubai HQ
104 reviews
April 16
Everything is fine!
We flew from Kazan to Dubai and back in March 2024.
Brand new planes, clean, well serviced. They upgraded the class of seats there for free, and flew comfortably. Without delay, we arrived on time.
They landed back without delay, but when checking the systems, they revealed problems, while checking, a snack kit (water and crackers) was immediately delivered to the plane, after all passengers were taken back to the airport, where hot meals were offered, the company manager informed about further actions immediately. Very quickly, our board was replaced, we landed and the flight was sent. Food and drinks were also offered on board.
The flight was delayed, but the actions of the company's employees were clear and prompt that all passengers were satisfied. Safety is above all! Many thanks for the excellent work!
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3
2
June 27
We flew with this airline as a family to Dubai on 06/26/2024. The flight was amazing. I'm very afraid to fly, but the pilots were great here. A soft landing. They were fed different food, you could choose. The plane is clean. All the staff did well. Flight fz 968 Moscow Dubai 4.40 am
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2
August 10
For some unknown reason, they did not fly out of Naples on time. At the transfer to Dubai, instead of arranging a quick transfer, the flight was postponed for half a day, the next day. The transfer to the hotel had to wait more than an hour!!! The Dubai Grand Hotel is a dead one, with burnt-out chairs, old furniture and plumbing. It looks more like a Hindu entertainment venue with a nightclub, hookah bar, bowling alley and a "SPA". Dinner and breakfast are miserable. So they also managed to seat my wife and me in different places and rows on the next flight!!! And the flight was predictably delayed. It's been an hour since we were supposed to fly, instead: Apologies!!! Why do I need them? Two flights in a row, two delays in a row!!! Worse than "Victory", honestly!!! Qatar's are 100 times better! Even Turks are 50 times better!!!
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1
August 3
The most disgusting airline!
We were flying to Dubai-they delayed the flight, without any warnings at all. It's just that everyone sat for 40 minutes and did not understand what and where.
The food is terrible, it is impossible to eat and the house is full of fools to bring tea to food in almost an hour (with a night flight). No one wants to sleep, you can take out tea in an hour.
There was a mess back at all)
I didn't catch a lot of cold under the air conditioner in the hotel, I felt weak and heavy.
I asked for a plaid-the man came up(I didn't understand what language he was speaking) said szataoatsdvt loudly and turned off the Stewart call button. Since I didn't understand the answer, I called him three more times and each time he just turned off and left with a dissatisfied face.
He said he would call a Russian-speaking girl (of course she never came). We went to her ourselves, her face was even worse, just an employee of the MFC. She said there were no blankets and that was it.
I asked for water to drink a pill-they brought it 3 times. I asked for tea the whole flight -it was never brought.
I've flown abroad for the 12th time, and I've never met a worse car company.
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1
3
October 5
A super company. Flights are clearly organized, there are no delays. The planes are clean, the staff, although not Russian, but everything is on top. Food and drinks are available
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January 2
One of the world's best air carriers, Flydubai Hq, deservedly inspires admiration and excellent reviews from its passengers. It is not surprising that it is one of the most popular and reliable airlines in its field.
Flydubai Hq offers a wide range of services and an excellent level of comfort, which makes travel enjoyable and safe for its customers. Comfortable lounges with comfortable seats and a wide space between the rows guarantee comfort throughout the flight. In addition, the modern infrastructure and technical equipment of Flydubai Hq guarantee the safety and reliability of each flight.
One of the significant advantages of the company is its rich flight schedule, covering almost every corner of the planet. Thanks to this, Flydubai Hq customers can take advantage of a wide range of destinations and flexibility in planning their trips.
The attentive and friendly staff of Flydubai Hq is one of the main components of the company's success. Each employee is ready to assist and answer any questions from passengers, creating a pleasant and comfortable atmosphere on board.
In addition, Flydubai Hq tries to keep up with the trend of technological innovations and meet the needs of modern travelers. Convenient online services, the ability to check in for a flight via a mobile application, as well as an advanced bonus system make traveling with Flydubai Hq even more attractive and convenient for customers.
In general, Flydubai Hq is an airline that is out of competition, offering its passengers the highest level of service, comfort and safety. With its impeccable reputation and constant pursuit of excellence, Flydubai Hq is a reliable choice for anyone who values quality and comfort in their travels.
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1
11
March 29
Good afternoon, I want to share my impressions of the airline Fly Dubai. We flew from Moscow on flight FZ966 on 03/16/24, everything was fine, the impression from the airline was positive. But the return flight changed everything... We returned on 03/28/24 on flight FZ965. At first, we were surprised by the appearance of the flight attendants. It feels like they were recruited from different airlines: one was in a blue pantsuit, the other in a blue shirt and skirt, the third in a polka dot shirt and skirt, the flight attendant in a plaid shirt and blue trousers with an apron, in general, who is very good at what. Then it was more interesting, about an hour and a half after the flight, they began to carry a cart with food back and forth through the cabin of the aircraft. We still did not understand what kind of demonstration it was. Then, as always, not everyone got pasta with chicken, the rest were offered rice with vegetables. People started to get indignant. My son and I just refused such food. Further more, when tea and coffee began to be delivered, at first, according to tradition, the cart was again rolled back and forth around the cabin, then about half of the cabin was offered drinks, and in the second half something went wrong. Either they were just tired, or the boiling water in the kettles ran out, but they just "scored" on the other half of the people. Apparently they decided that if they closed the cage with a rag like a parrot and he fell asleep, they did the same thing to people - they just turned off the lights in the cabin and decided that it was time for everyone to sleep. We had to go for tea and coffee ourselves. Thank you for at least pouring it. At the same time, the staff themselves were quietly enjoying dinner at this time. Thank you for at least flying without delay.
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4
3
July 14
One of the worst airlines. I've heard a lot about the excellent service and new liners! Disappointed!!! The liners are old, shabby, there is nowhere to put a bottle of water, headphones, etc. there are no pockets in the seats. Take warm clothes on the flight (plaid is only on sale for $ 20) . Do not count on food, it is very pared down and meager! Plus, I only bet on pilots and flight attendants.
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2
October 1
Disgusting company. A complete disappointment. The flight was supposed to be on October 1, 2024. From the beginning, it was postponed for an hour and a half, then they reported that the flight was postponed for a day. And then generally at 6 a.m. on October 2. I called the airline with a request to send us at least a flight at 0.30. If there are available seats, they were refused. Disappointed. A completely ruined birthday)
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May 2
I was satisfied with the choice of this airline! I flew in June from St. Petersburg - Dubai and back to Dubai - St. Petersburg too.
You can reserve seats in advance and free of charge on the airline's official website. The food is super, you can choose from 4 positions))! Agree, now many people offer sandwiches in general and that's it... And here is a hot meal to choose from 🤞⭐There was enough water too (sealed cup shape), tea/coffee was also additionally offered for bottling without restrictions. Everything is according to the schedule, without delay!
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1
February 6
We flew from Moscow with a child (10 years old) - everything is fine. Not much back. At the airport, they gave different seats at the check-in. Far from each other with a child. They didn't know about online registration. We are flying for the second time in our lives. The waiting room in Dubai is crowded with different nationalities. Whose behavior is very incorrect and disrespectful to each other. They are shouting, laughing, listening to songs at full volume, someone is sleeping on the floor.. It took a while to find seats, so I had to look around .
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2
3
November 20
I have not been to the company itself, but I have flown on the planes of this company. I really liked it, especially when they transfer me to business class. They've already been transplanted twice. I try to fly with this company when I fly to the Emirates.
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August 5
A good, budget airline, a low-cost airline. We must be prepared that the contingent ranges from ordinary Arabs and Hindus, to people with infants. The novelty of the Boeing is not felt, the water does not go in the toilets, the paper tanks are EXTREMELY inconvenient. We flew St. Petersburg-Dubai-St. Petersburg, July 2024.
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October 30
I really liked this company. There is enough space between the seats. Clean, fed, water is offered even at night. Departure on time.
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September 8, 2023
We flew this airline to Dubai and back to Moscow (regular flights).
There are a lot of contradictory reviews about this airline on the Internet, but 2 flights dispelled doubts, the airline is excellent.
Check-in for a flight for 2 days is free with a choice of seats, it's fine, we chose the seats we wanted. Both flights were without delays! The queue for baggage check-in was not large, unlike Turkish Airlines. The pilots are excellent, the aircraft control technique differs a little from the Russian pilots, they are sharper, but in general they are professionals in their field! The flight attendants are very nice and helpful. We flew both times on not-quite-new planes, but it's not critical, the cabin was clean and that's the main thing. For a separate cost, you can connect to the Wi-Fi of the aircraft and watch movies on board via the phone, well, or watch where you fly for free. Both times the food was the same: there was a choice of pasta bolognese or a Venatarian dish. In general, the flights were the same: take-off, drinks are distributed, food is distributed, drinks are re-distributed and garbage is collected, lights are dimmed (the flights were at night), water is offered a couple more times and landing. The planes were packed both times, of course, but in general everything went fine and comfortable. Thanks!
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8
2
May 17, 2023
We flew on May 16, 2023, flight FZ 966 Flydubai to Dubai Airport from Moscow. Clearly on time took off and landed. The relatively clean cabin of the aircraft is bright, thanks to the pilots and stewards. We would like to mention a Russian-speaking stewardess and a steward (we don't know their name) out of four stewards for their attention and sensitivity during the flight. There is enough legroom (economy class), comfortable folding tables, comfortable chair backs. After takeoff, a hot lunch was brought in 30 minutes later, and min. water was given throughout the flight. Tea and coffee were given, but they were tasteless, bitter. We were satisfied.
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7
1
November 1
We flew this airline to Dubai. There is food on board. Movies are paid if you want to watch them. Overall, it's not bad. There is one flight attendant who speaks Russian.
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October 17
I flew on this airline with problems, the plane broke down, 11 hours of delay, refused to pay compensation. We will sue. departure from Ufa on 09/21/24. They work in the Russian Federation, but they do not speak Russian at all...
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April 3
Good company, but it's hard for tall people to sit, there's not much legroom. In 5 hours of flight, I became a yogi, achieved mental and physiological harmony of the body. It was lucky that the forward-looking person did not find the recline button. Out of fun, there is multimedia, but it is paid. From the free one, you can watch the flight of the plane on the screen.
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1
May 12
I have been flying to Dubai with this airline for several years. Previously, food was for an additional fee, now it is being fed. Previously, there was no entertainment program on board, but now you can watch movies, read, play. The fee is 40 AED for the premium package, in my opinion the price is reasonable. I recommend it!
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1
September 26, 2023
Super airline flew flight 990 Moscow- Dubai. The pilots are professional in their field, the flight guides are very polite. Quick baggage claim, and very comfortable seats! Thanks! I will fly with you
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5
2
January 8
I read reviews about the airline before flying to Dubai and expected something worse. In fact, everything went fine. The round-trip flight was delayed for 30 minutes, but this is not terrible, given the dense New Year's traffic. The seats were comfortable, the food was hot, and drinks were offered. There were no problems with the luggage. The planes are fresh and clean
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2
2
January 7
We flew with the child from Moscow (Vnukovo airport) to Dubai. Excellent service, friendly flight attendants, delicious food to choose from. A 5+ company
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1
September 28, 2023
We flew to the UAE on September 22: the plane is new, takeoff and landing are excellent. There was a Russian-speaking girl among the Stewarts. Back on September 27, the plane is old, but everything went wonderfully. They were fed hot food, tea, coffee, water.
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2
April 17
We were flying with a transfer in Dubai, the flight was delayed for 2 hours and then we sat on the plane for 3 hours!!
The transfer to Male was also delayed, this is the last time in my life when I fly with this airline, even if it remains the only one, I will not fly with them !
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3
1
May 21, 2023
We flew from Ufa to Dubai and a week later back in April 2023. In general, everything is fine. A couple of minuses: since they fly from Russia, it was possible to give ads with a plus in Russian
And even when we flew back for an hour and a half, we could not adjust the air conditioner that everyone was frozen (now I am treating the consequences for a month already)
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4
September 11
A great company at a good price.
It's clear on board
Good food and drinks.
Good and qualified guides are always on board.
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April 26, 2023
Just got back from Dubai. The flight there was on April 15, 2023, back - 25.04.2023. Everything is clear, without delay. The service is at the highest level-a very pleasant team of flight attendants.Both there and back in the team were Russian-speaking flight attendants. This company left a good impression on me. There was a Boeing 737 there and back. The food was delicious. Thanks for the service.
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7
January 29
There are no complaints about the pilots-great job👍👍👍🤝Climbing in the cabin is cold!!The people are certainly not dressed in the northern style) two Russian-speaking guides, apparently either from Russia or from Central Asia..Older, impudent; she answered all requests from passengers to make it warmer:there is no way, we have paid blankets!Take it!Boorish attitude!
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3
April 17
It's a great airline. Clean planes. There are flight attendants who communicate in Russian. The food is excellent.
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April 24
A good airline. Departures without delays, there is food on board, you can also buy something for money. The staff speaks at least English.
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March 15
I strongly do not recommend it . Planes often break down, flight delays, everything on the plane has become paid: movies, Internet, headphones. Food: pasta and water. Last year we flew better: both meals and movies are free.
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January 14, 2023
We flew in January 2023.
Everything is clear. According to the schedule. Without delay.
We flew to Dubai on a new Boeing-very noisy, narrow, turbulence was felt several times strongly, inside with flat large screens, the food was good, the staff was pleasant. We flew back from Dubai to Moscow on a Boeing-800, older than Max, the screens do not work, but sooo clean, pleasant, soft, quiet, did not notice either takeoff or landing, did not shake in flight, the belts were always unfastened, the scoreboard was not turned on even when descending, very well fed, very pleasant the staff-really really liked it! Thank you very much!
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5
January 10
A budget company. The food is delicious, but the portions are for small children. Takeoff and arrival on time. Everything is clear on the plane.
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April 1
My review refers specifically to the representative at Vnukovo airport. On April 1, 2024, we were supposed to have a flight at 7.10 a.m. You were at the airport in 1.5hours. The registration number was not indicated on the scoreboard, therefore we concluded that registration is not open yet. Then we see what it says: check-in is over.My husband, my two children aged 3 and 6, and I quickly ran to the information desk. We found out which window the registration was in, ran up there at 6.13, it turns out we were 3 minutes late. As a result, a representative of the company named Karina, who was standing there, very rudely replied that we were 3 minutes late and registration was closed for us and told us to buy new tickets. She said she wasn't going to help us and wanted us to get out of here. Boorish and habalistic. It's just a shame that such representatives represent such an airline. They approached her and asked her to open the registration, she still answered haughtily and spoke rudely. We ask the airline to pay attention to this representative. She's clearly not sitting in her place. As a result, we bought tickets for another airline. There is no desire to fly this one anymore.
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3
February 15
We were very disappointed!!! We spent the whole night with the child at the airport, as a result, the flight was canceled!!! Because of the malfunction of the aircraft! We lost a night at the hotel, the rest was reduced by a day. They offer to fly in a day.👎🏻
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1
August 20
Disgusting airline! We fly from Moscow to Dubai, the flight is already delayed for 2 hours, they don't say anything, they put us on a plane and we sit for an hour, waiting for something. Another passenger was supposed to fly with us, but he couldn't and another person was put in our purchased seat. How could two passengers be registered for one seat?!
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1
May 2, 2023
We flew on 21.04 from Moscow to Dubai and on 28.04 back, on the way back, our family got into an unpleasant situation when our plane flew away without us, the airline staff did not just leave us, but issued tickets for the next flight absolutely without additional charges. We are very grateful to the employees who promised to help and helped))
with regard to aircraft, the equipment is in decent condition, the food is delicious, they give water during the flight, as much as you ask))) everything is clear with the timing.
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5
December 22, 2023
Great company, they fly on schedule, they are fed on board, the stewards are friendly and helpful - thank you for flying to us!
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August 17, 2023
we were supposed to fly to Dubai from Kazan on July 26, arrived at the airport in 2 hours, checked in for the flight in advance, and registration is already closed! the representative said that she would not launch the program again because of us and did not give us a boarding pass. We couldn't leave! in 2 hours! I would never have believed that it could be like this if I hadn't been there myself,"the money was not returned, I had to fly other flights, buying tickets again!
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2
3
November 19, 2023
Excellent airline Fly Dubai, which extended our vacation with a 9-hour wait at the airport, re-selling our ticket for a regular flight to another passenger (without our consent)! the flight on which there was a seat for us (Emirates) had to wait.
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1
September 25, 2023
Only flew this airline, cons the food is not very tasty, broke a suitcase, very long service on board the plane and at baggage claim! there was one Russian-speaking stewardess flying forward, there is no turning back! Flew to Dubai , flight there (FZ 990) , back (FZ 969)
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3
2
June 9
Wonderful company. Everything is very pleasant.
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1
2
May 29, 2023
We flew this airline on the route St. Petersburg-Dubai and back, Departure without delay, exactly on schedule, And all this is from the pros. The rest is just cons: very cramped in the cabin, stuffy, the food generally sucks! There are no juices, no carbonated drinks, not even a lemon for tea. It is no different from our charter companies. But it differs from Emirates as day and night!
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3
3
June 17, 2023
Flight 988 Moscow (Vnukovo) - Dubai departure on June 17, 00.50 was delayed for 40 minutes (so it was written on the scoreboard) . In fact, the plane took off at 02.00. Arrived one hour late.
We had a connection with another flight, also fly Dubai. We were on time for a flight , but they wouldn 't let us go there . The flight was scheduled for the next day. Who will reimburse us for a day in hotels, which is not cheap? Yes, they gave me a hotel, fed me. But we planned a vacation such as we paid for, and not imposed by the problems of the air carrier
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6
December 17, 2022
I flew on flight fz918 Moscow-Dubai on 13.12.2022 registration is available 48 hours in advance, you can choose seats for free, but not all. departure with a delay of 15 minutes. I will not say that the aircraft is 7-10 years old. But to such an extent rolled up that the armrests fall off, the shabby, worn, scuffed interior. Multimedia does not work. It is uncomfortable to sit at a height of 180. The distances are narrow. You need to ask for water if one disposable cup was not enough. The flight attendants only have a scarf from their uniforms. They feed for free. Only water is free of drinks. There is no Coke. A can of Pepsi is $2.
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4
1
June 28, 2023
I flew for the first time, with this company, but I liked everything.The plane wasn't big, but it was comfortable enough.Everything was without expectations, for a 5-hour flight we were fed a hot lunch (two types to choose from).Clean, cozy.I recommend.
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4
November 27, 2023
The company as a company can't say anything bad, there was no delay, the planes are good new clean, there is food, but I don't eat in flights. Fly with them without any problems.
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1
October 15, 2023
The flight from Dubai to Makhachkala was scheduled to take place at 23.55. The airline postponed the flight for 5 hours, citing airport repairs. And the representative of the airport said that they have no repairs! I cancelled my tickets because I was not satisfied with the departure time. I hope for compensation from the airline.
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1
December 9, 2022
The plane is small. Places where you can sit down and recline your back and there is more than 10 cm between the seats, they sell directly on the plane, they give water 1 time in a packed 50 gram glass. God forbid to fly with a short docking! Flights are constantly late, although with compensation by providing a hotel with meals, but the day of vacation is lost. The logistics of the docking is incomprehensible to the mind, the arrival at the terminal is unclear, then the bus from the ramp takes you to the terminal for 2 minutes 20. To get on the connecting flight, you need to take the bus again (if there is an hour left before takeoff, they won't let you on the bus) and move to terminal 3 for 50 minutes, from there the bus to the ramp takes you again through the entire airfield for 30 minutes, apparently, back to terminal 2. It's just a quiet horror.
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5
6