Marriott Resort Palm Jumeirah
Directions
Al Ittihad Park
530 m
Hilton / Marriott Palm
186 m
135 reviews
March 23
It was really hard to spend money in the hotel. When we arrived there were like 10 staff members at the entrance yet no one paid attention and no one opened the door of the car, no one assisted us with the luggage, no one escorted to the reception. The receptionist Anna has poor English. She couldn’t manage to get us the booked room with one king size bed, even though I booked several months in advance and made sure the hotel is aware about our 7 years anniversary. (Btw didn’t get any compliments or room decorations for that.) I had to guide her on how to get us the right room. She didn’t tell us about any hotel facilities (but handed printed info sheet with opening hours) and didn’t even ask if this is our first time in the hotel and Dubai. She didn’t asked the bellman to escort us to our room and insisted on leaving the luggage at concierge desk and let us find our way by ourselves. This was actually hard for the first time guests, as our room was really far away from the elevator at reception and we almost get lost. This is not what you expect after a long flight when you just want to finally get to your room, wash your face and change to the fresh clothes. The concierge didn’t try to contact us during the stay. As a first timers in Dubai and celebrating special occasion I thought the concierge would be hunting on us to offer excursions, couples spa treatments or at least to book a hotel restaurant. The staff is there but with zero proactivity, if you want something you have to ask yourself like in a four star hotel. We requested late checkout and guest service lady Alexandra escorted us to receptionist, briefly explaining what we want, but the receptionist didn’t even look at us, didn’t tell a word, started checking the availability on his computer. A standard phrase like “good afternoon, let me check please” and “how is your stay going” would be nice. Late checkout was provided, thank you, however at the time of our checkout all desks were busy and I had to check out myself on the concierge desk. And again the concierge didn’t ask how was our stay or if we need any help with luggage or transportation.
The overall hotel facilities are good, we enjoyed the room, it was clean and well maintained, however the sink was clogged in room 1220, and there were no corkscrew and shoe horn. One day the pressure in the afternoon was super low, I couldn’t wash off the shampoo.
The pizza place Aquasale by Cucina is terrible. There is half self service, you order by the bar and they bring it to your table. Our pizza with artichoke was wet, not tasty at all. I can’t understand how the place specializes in pizza makes such terrible one. The waiter was making rounds with our cocktails and couldn’t find the table.
Beach is beautiful, liked the tan beds. However there is a huge construction going on in Marina and it’s quite noisy. Service on the beach is poor. You have to wave for personnel, buttons on the tables don’t work or they just don’t react to them. Cocktails btw were very tasty, tried them all.
The pool was heated in February, clean, life guard was on duty. I would suggest providing glasses for water, as they just give reusable metal bottles.
Breakfast is crowded and I felt very uncomfortable like I was in all inclusive Turkish four star hotel. Had to stand in a line every morning to get a table. The quality of food though and replenishment were good. The service could be better, several times waiters forgot about our coffee and when they take away dirty dishes and cutlery they never give you new cutlery set.
Our highlight of the trip was Senor Pico – delicious Mexican food on the beach. For 150 deposit you can use the beach area and use this as F&B credit. Good service, atmosphere and I highly recommend to visit.
January 29, 2024
It was a pleasure to stay at this place: wonderful service, nice attitude to guests and their wishes, wide choice of restaurants and places to eat. Would be happy to get back
3
March 14
A great place to relax with family or friends. A spacious area around the pool. Several top restaurants. Korean is simply amazing for meat. A bar with a nice view. The Italian was tested with the Neapolitan, there is no Open Sea test, as everywhere else on Palma, except in Abu Dhabi or Ras al Khaimah. A decent gym, with a balcony equipped for crossfit. If the budget allows, you can safely recommend it.
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