Minsk, Prytyckaga Street, 29офис 606
Dolce Travel
Directions
Spartywnaja
310 m
Stancyja mietro Spartywnaja
287 m
7 reviews
December 31, 2024
We went on the "Pre-Christmas fairs of France and Germany" tour. 17.12-24.12
The impression remained ambiguous
Positive:
1. We visited truly fabulous cities: Dresden, Dusseldorf, Brussels, Strasbourg, Paris, Prague. We really managed to feel the Christmas atmosphere
Minuses:
1. Misled with the tour program. Upon arrival in Dresden, all tourists had a question about visiting some cities. It turned out that many of them are not included in the excursion and transport package and you need to pay extra for them. In the case of Strasbourg, it was extremely strange, because the city was on the way. Reading the program, it was clear to many tourists that arrival in this city is provided by the program. It turned out not to be. The problem was solved, of course, but only after mass appeal.
2. I would like to dedicate the second point to our maintainer. On bus tours, 70-80% of tourists' impressions of the trip depend on the guide. This is the first time I've seen almost the entire bus (48 people) unhappy. A direct and accurate answer to many of the questions asked was almost never heard. I was most impressed by the organization of additional excursions. On the second day of the tour, I asked for a list of additional excursions with prices, to which I heard the answer: I'll tell you everything, I'll announce all the prices, but later. This "later" played a cruel joke on us. The tour list was launched in a day! before arriving in Paris, where the main excursions were. My aunt and I were only going to Montmartre and planned the day based on that. Already at the entrance to Paris, we find out that people have not had enough for the tour and it will not be. It was good that we had the Internet and could set the route ourselves. The situation is unpleasant, because as a tourist, you want to understand and build a clear route, plan your day. In this situation, it was extremely difficult.
Also, I would like to note that upon arrival at the border of the Republic of Moldova and the Republic of Belarus, our escort was the first to leave the bus without saying a word to the tourists. We got into a huge queue and many people wondered if it was possible to transfer to buses in the main track. When leaving the Republic of Belarus, the guide mentioned that as many tourists should enter as they left. There was no one to ask this question, because our escort left. It's good that our drivers were very responsive and not only guided us in this situation, but also helped us find a bus to stop. When the tourists asked where our Guide was, she wrote in the chat that she was "walking along a track." It is not clear what the difficulty is to talk about the possibility of boarding buses. It's easier, apparently, to leave tourists in the dark)
I would like to wish the agency to pay attention to all the reviews and approach the organization of tours more clearly and systematically.
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2
January 3
I want to leave a true review, we were on the "Christmas in the heart of Italy" tour in mid-December 2024.
Disadvantages of the organization (two offices, in Tivali and in the center of Minsk):
1. Remember the name Kristina, this is the director, also cunning, but based on experience on tours. The others there can't decide or do anything (in our case, Julia is not very smart), they will deceive and mislead to the last, instead of trying to at least solve their own duties.
2. If you are used to receiving all the information about the tour, no one will provide it to you until the last moment, they will delay until you get into unpleasant situations. For example, the cost of applying for a visa is 600 rubles. You will find out the person already at the ticket office of the visa application center. The question is why they didn't immediately warn about this in this agency, it wasn't about the money, but about not knowing the amount.
3. The flight was from Vilnius, the purchase of tickets was announced late (although the agent should be aware that it was Christmas) and there were no tickets for the required round-trip dates, because of this I had to stay in a hotel in Vilnius, no one offered to compensate 200 euros, of course. All the Agency had to do was not delay until the last moment.
4. If you are told that everything has been agreed with other tour participants, this is complete nonsense, other tour participants will find out about it before departure and they are simply confronted with the fact. So you can live with the three of you in a one-room room, which happened with us - it's complete nonsense and who would think of booking like that? As a result, the hotel refers to the agency, the agency to the hotel, and you are left with a one-on-one problem.
5. You will forget to pay for breakfast at the hotel, you will get mixed up with train tickets, the whole tour to one city, and you to another.
6. Specify the details of the hotel, 4 stars is not what you imagined. Most likely, the hotel will have 4-star rooms, but you will not live in them, you will have a maximum of 2 stars.
I do not know what is in their heads, but the jambs on simple household items that should be automatically done normally. Even train tickets, everyone goes to one city, and 2 people have tickets to another.
If you think that it's generally okay and possible to contact this agency, forget it.
A guarantee that your vacation will be ruined with such employees.
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1
December 27, 2024
The first trip to Paris with this company was on 17.12 -24.12.2024. I will list three advantages: opening a visa for six months (although before that there were two annual Schengen visas), good hotels, in my opinion, a beautiful route. That's all... So that the whole group doesn't like the trip, it's my first time. A bouncing gallery and a sleigh stop every hour and a half. Have you ever had an escort leave the group at the border of the first one (Poland-Brest)? It's a pity when the beautiful weather and the Christmas atmosphere couldn't cover up the rest. Definitely, I will not go with this travel agency anymore and I do not recommend it!
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3