Gold Apple
Directions
Alatau
4.4 km
Mega Alma-Ata mall – 2
256 m
170 reviews
September 27
there are quite a lot of good products, the staff is mostly experienced, well, of course there are new ones who don't really know where to eat, but what about without it)the most annoying thing is that the constant jostling, women like wild animals, push everything, push and disassemble very quickly (
See original · Русский
September 22
This is a place you don't want to go back to! There is always artificial excitement, which is created by "a day in the life of a consultant" with their reviews in tiktok. It is literally impossible to properly select and test anything! I understand that this is not a long one, but it was possible not to force every available centimeter of the area…
I visited this store only when absolutely necessary, in 2 years I think there will be 5-6 trips, so the consultants have never been able to help me with anything. Even with an elementary request to get the right product from the drive, they can not cope. About super arrogant and dissatisfied faces, I'm generally silent, as if I went to the Central Department Store, and not to the ZY ..
Cleanliness is a separate story ... I've never seen such dirty corners. Okay, the shelves are with the mass market, but stand-alone brands have their own consultants who are obliged to keep their workplace clean! Kilian corner is simply buried in dust and streaks…
The only advantage of this place is the assortment
In general, I always prefer a trip to Beaumania opposite. Pleasant communication with consultants, cleanliness and plenty of space. It is very pleasant to be there and make purchases.
See original · Русский
August 23
We sold 2 products for 40 thousand, one cream is spoiled, the second is opened. I had to spend time on all these refund requests, talking on the phone with managers and on the road. I needed cosmetics for the evening event, as a result, I spent a lot of time to find, consult, come to the store from the center, I come home and find such hemorrhoids. I had to buy cream urgently at another store.
For the spoiled product, they were invited to come the next day and made a refund, because the dispenser was shooting oil with flakes, and the girl who accepted the refund in the store said about the opened cream, well, write a claim, but since you did not open it at the checkout and did not check it yourself, you will not be refunded and exchanged. 1️⃣Then why don't the cashiers warn you about it? They should not just ask if you want to open now, but say that if the buyer does not immediately check the quality and integrity of the product at the checkout, the store does not bear any further responsibility. 2 .Why don't the consultants themselves check whether they give the opened goods to customers or not? Just to stick your sticker on? This is also a staff jamb.
A week later, they call me and invite me to come back to the store to exchange / return the cream with the broken packaging. Thank you, of course, but I have already given this cream, firstly, because I am not eager to smear a product on my face that someone did not understand when they climbed with their fingers, and I was also not informed about the need to save the product. Secondly, the girl said that it was your fault that you did not check immediately and you have no chance of returning. 🙄 It is desirable for a refund girl to brainwash especially and subtly, because she is not familiar with the Law on Consumer Protection at all.
Total: fines and retraining for staff, at least. Thanks for a lot of wasted time, nerves and opened goods.
See original · Русский
1