Aeroflot
33 reviews
January 27
The airline is average lousy. Ticket prices are high, and the quality of service is average. They still take buses to the plane. They are pushed into the bus like a herring into a barrel. Upon arrival at the plane, they can be held in a stuffy and clogged bus for up to 19 minutes with the doors closed.which once again confirms the bestial attitude towards people. I pay 10,000-12,000 rubles for a Moscow-Ufa ticket. for a 2 - hour flight and a sandwich snack .
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1
August 22, 2024
All flights and the most professional service were excellent, five balls out of five, especially in a difficult and stressful environment like in August, bow to the employees of Aeroflot
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July 1, 2024
The route is Aeroflot Moscow - Vladivostok 7.06.2024 flight SU 1704. The flight is long for convenience, we booked seats according to the scheme of the aircraft on the website row 18 seat D and E with a passage in front. It turned out that the scheme of the aircraft was completely different, we had the same rows in front of us, for which we paid it is not clear, and by the 8-hour flight, waiting for takeoff 1.5 hours in the cabin was added.
The route is Aeroflot Russia Vladivostok-Moscow on 06/25/2024 flight SU 6252. The situation repeated itself. We booked seats according to the scheme of the aircraft on the website row 9, place G and D with a passage in front - the scheme of the aircraft is completely different, there were the same 3 rows in front of us (some kind of comfort zone), for which we paid is not clear.
As a result, we could get these seats at check-in and baggage check-in for free, the overpayment was 3,560 rubles.
The most interesting thing is that we weren't the only ones. The flight attendants could not give any explanation about this.
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1
October 6, 2024
I can't get through, I can't solve the issue remotely in any way. I was driving through the whole city because of Space+. Previously, I paid remotely through my personal account and that's it, Just for a minute. The employee's crown does not fit in the office.
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1
June 24, 2024
@aeroflot @aeroflot #aeroflot #aeroflot
Well, your Shuttle is not working. The booking code is CM5VSS. The flight was delayed for an hour and a half! They sent everyone to hell, the engine worked and died while taxiing along the platform. Nothing, I rescheduled it. There are no special racks anywhere, the site is a lie. Yesterday, when departing from Moscow to St. Petersburg, on 23/06/24, being sure that it could be postponed to a little later, since Qatar Airways was a little late, I began to call the shuttle support line. More than 5 minutes of waiting on the line, and it was crucial. Then, they sent me on the phone and at the registration. No postponements. I stood in line for 15 minutes, there is nothing special for Shuttles! and I came to register at 14:51, but I should have at 14:49. Moreover, I checked in online in advance, but Aeroflot did not provide a separate queue for the shuttle. And then there were no exchanges, I bought a new ticket at the Aeroflot ticket office, but the 22 thousand that I paid for the shuttle was simply lost. They didn't take me to Moscow on time, and they threw me out on the flight back to St. Petersburg. I publish everywhere. Don't get fooled by the shuttle.
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1
January 24
The service itself is fast. But of the five windows, only one can solve the issue. What the rest are for is not clear!
The issue is resolved +
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1
June 15, 2024
Very attentive and competent staff, Evgeny and Dilara. Fast and qualified service
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1
June 23, 2024
The staff at the Aeroflot office are well served, offer discounts, if available, and make different calculation options for tickets. It's nice to deal with them.
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2
1
September 21, 2024
In Almaty, the Aeroflot office is never available to clarify questions, for example, what to do in a situation where the ticket indicates one time of departure and arrival, and in the Aeroflot newsletter, without any explanation, another time? They add stress !
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2
November 25, 2024
It is impossible to get through. There is no way to go through the menu in the answering machine, he does not respond to keystrokes for 1.5 hours stupidly sat with the phone in his hands.
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1
June 17, 2024
The day before departure, I discovered an error in the data in the ticket, went to the Aeroflot airline office in the morning. There was no queue in the morning, the girls quickly helped to correct the error in the ticket. Thanks!
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1
March 21, 2024
The most terrible service. They hang up on calls. The forms on the site do not work. I am currently in Almaty, the passport details of the ticket need to be changed. The office in the city is closed due to the holidays. It seems that the site does not work at all from Kazakhstan.
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4
June 24, 2024
The slowest office that happens. I've been in line for 2 hours, the staff are not itching at all. I will never buy tickets from Aeroflot again!
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3
October 26, 2023
Everything is quiet, calm and to the point.
4 stars for the management's disinterest in updating information on Yandex maps, I had to do it myself.
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3
September 28, 2024
I will never use the services of this airline again! Flights are constantly being cancelled. Because of its benefits! As a result, we are late for connecting flights. Causing material and moral damage. They then reply that it has nothing to do with it!
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1
October 13, 2024
Fast service
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November 14, 2023
The representative office in Almaty is working terribly, they have been feeding breakfast for 2 months and do not make a refund.
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3
1
August 30, 2024
A regular passenger, he has grown to the silver level
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1
January 9, 2024
Quickly, clearly, without any problems, everything was made out! I recommend
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November 1, 2021
I looked at the price on the website, and it turns out there is a margin of 25 euros, it was problematic to buy online because there was not enough money on the card, but it was impossible to deposit money to a Russian savings bank card in branches of Sberbank in Almaty, thanks to an employee of the Savings Bank branch, I helped out by transferring money from my card!This branch(Aeroflot)in fact, I do not recommend buying tickets there, polite staff!!!a good clean room (entrance from the end) a C for the fact that there is no information about the margins (you will find out after you have spent time)
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March 18, 2024
Great company and wonderful people
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1
July 2, 2022
Everything is fine!
Attentive and courteous staff. The office location is quite convenient.
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July 20, 2022
Recently, the service has been ruined, I have a golden status, I sat in line for 1.5 hours. And when I started buying a ticket, I realized what was the matter, there was a completely incompetent novice employee.
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1
May 13, 2024
Employees communicate extremely dismissively.
They cannot advise on Aeroflot's tariffs and the rules for their application.
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January 21, 2024
Business lounge and business class - at the level of
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December 30, 2024
Not bad
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December 5, 2023
I was making an exchange of a ticket purchased through the agency. Everything is OK
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July 31, 2022
For no reason, they were removed from the Almaty -Moscow flight and transferred tickets to another flight after 6 hours! We lost tickets from Moscow to St. Petersburg because of them.
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1
August 27, 2024
Nice office and friendly staff.
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1
January 29, 2020
I want to express my gratitude to the employees of Aeroflot, it was the first time I flew home so comfortably.I really liked the service and the plane that I flew, very comfortable seats, polite staff, now I will only buy a ticket on Aeroflot.There is also wi-fi, which turns out to be very cool!!!
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3
1
November 21, 2022
A strange work schedule on Friday until three ((( it's not serious to have one office at all for such a large company
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April 26, 2022
As the representative office of Aeroflot in Almaty, they solve all issues related to flights by Aeroflot...
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1
April 22, 2022
I came to find out about the canceled flights, and they had a shortened day. They have not been able to return tickets for 2 months.
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