Aeroflot Russian Airlines
78 reviews
December 23, 2024
I want to express my GRATITUDE!
To Elena Dontsova!
Thank you for a quick, professional solution to my question! so that Everyone understands! The issue has been resolved since the end of September! I talked to the call center! It was terrible! some said that the money would be returned, others that there was no appeal at all, etc.... everything lasted until the middle of December!
but.....I wrote an appeal / feedback on the website! that's all..... I WAS SHOCKED! PLEASANT,,, JOYFUL... that everything can be solved so easily and quickly!!
I really love flying with AEROFLOT, but after the current situation... my attitude has been shaken...
BUT STILL... WELL DONE!!
especially... Elena Dontsova!
I never thought that something could be solved so easily, quickly, and professionally in RUSSIA.
RESPECT!!!!!
Such CARING employees must be retained and financially REWARDED!
Elena, thank YOU!
And the AEROFLOT company! and more such employees!
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October 8, 2024
Excellent service and a cozy office!
Attentive and courteous staff. They even served with a delay for their lunch break. We kindly double-checked everything and issued tickets with full advice in case of a refund.Olga served me. I recommend it!
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1
September 23, 2024
Thanks to the staff for their kindness, responsiveness, and attentive attitude to passengers during the flight at 22-55 from Minsk to Moscow on September 20, thank you very much!
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November 23, 2024
Thanks to the staff of the Aeroflot Minsk office. We promptly helped to change two tickets. There was no queue, the staff was attentive and polite.
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March 11, 2024
I started calling at 9:30 a.m. Three numbers, no one answers the phone. The robot greets, asks to wait for the specialist's response, informs that the conversation is being recorded and the hoops are going on. After two minutes of hanging, the robot apologizes, saying, I'm sorry, call me later, goodbye. I called all the numbers within 1.5 hours in order to find out that for a payment invoice for legal entities, you need to fill out a questionnaire. OK, the questionnaire was reset in 15 minutes. They filled it out, signed it, and sent it at 11:40 a.m. We are waiting for the bill. 14:00 - there is nothing. Call again within 40 minutes. OK. I got through to clarify when the bill will be due. In response: sorry, we have a lot of people, we can't make an invoice for you. But I'll ask a colleague to do it faster. An hour, two - silence. Dial-up again. Beeps again and "call me later." No, well, guys. I understand that there are a lot of people in the office, but is there any way to arrange the invoice not in 9 hours or longer, but faster? In total, the working day is completely killed. Disgusting service.
Pysy. The company is open until 17:30. The time
is 7:20. The phone is not answering, there is still no bill.
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1
May 23, 2024
I have now spent 1.5 hours trying to buy a ticket on the official website! At first I tried from my phone - sorry for those errors , I took a laptop - through chrome, Google , safari - nothing, reinstalled chrome, cleaned the cache - the same thing, those errors! It feels like everything was done on purpose so that it would be impossible to buy a ticket through the website! And for 1000 rubles per passenger, everything can be booked by phone without any problems! When a person is already tired of entering data and updating the page ! It 's just a mockery ! Fundamentally, I don 't want to fly with Aeroflot now.
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1
June 16, 2024
The staff is courteous, but only 2 girls worked, of course a lot of people gathered, the waiting time is an hour, alas. The room is quite small, and people were still staying and arriving. For such a large company, more employees are clearly needed.
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May 27, 2024
I bought a single ticket, I was late for one of the segments. The delay was due to the long passage of passport control. Upon contacting the ticket office, I was told that all subsequent tickets would be cancelled. Without prompting that you need to write a statement, or anything, they just cancel and that's it. The money is not small. How is it? I'm flying back only in two weeks, and what should I do?
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1
January 4, 2024
The flight was with a transfer in Moscow, with electronic registration and a choice of seats in advance, it turned out to be comfortable, the staff was friendly, they did not cling to hand luggage, they gave us a snack. Satisfied, thank you!
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1
October 8, 2024
Calls are not answered from the word at all, I started calling at 10 and before 17, no one answered all three numbers.
Just a disgusting attitude towards customers.
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December 9, 2023
I fly this airline only because there is a young fleet there! Why haven't you made a purchase of air tickets through the website yet. I had to go purposefully to the ticket office to change my ticket for another day with an additional fee. The 21st century is in the yard! Why can't you reform your lunch break? You have three windows running. Is it really impossible to let people go to lunch alternately? Special greetings to the woman who sits at the table as you enter - on the left! It's a chain dog that attacked me for walking through an open door at lunch. She put me out in the cold, although there is a waiting chair in the office! It's a terrible place! One of the advantages is that there are nice and lovely girls at the ticket offices.
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3
December 11, 2024
Great company!the staff is very friendly and helpful
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1
August 13, 2024
I was lucky - there were no people at 10 a.m. and I quickly bought tickets. But the inability to pay online is a so-so service....
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August 27, 2023
I would like to write about my dissatisfaction with the work of the airline and its employees. In particular, parents were sent by the Minsk-Varadero (Cuba) route. Since the parents are elderly, they do not speak Russian and English + 1.5 hour transfer at a large airport (Sheremetyevo)and the absence of a Russian SIM card - we ordered the "escort" service
, which, by the way, was offered to us by the staff of the Minsk office. When checking in in Minsk, we repeatedly talked about the fact that our parents need it and may miss the flight.
As a result, no one met them. Fortunately, they managed to catch the flight, but they were very nervous, as they were counting on coordinated assistance.
When I called the hotline, they told me that they could not help in any way, and even if they missed their flight, they would only be helped if they applied themselves and insisted on a replacement. I asked you to leave my number and if you have any problems, call me if possible.
(Even this was refused to me).
I would like to note that the ticket price is not small, and despite our requests, no one helped us and did not provide the service that was owed. It is very sad that such an attitude towards passengers. If there is an alternative, I recommend that you think about choosing this airline.
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1
April 9, 2023
It's a great airline, we fly it all the time! The staff is very pleasant, everything is clean and tidy. The flights are very calm. I like everything, definitely 5 stars!!!
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1
October 11, 2023
I applied for information to this representative office, with the question of replacing my passport and whether I can change my passport data after buying a ticket (because the flight goes together with another airline with a single booking), to which they did not answer anything concrete and that "I do not know about flights with your victory", now I'm thinking what to do, whether the employee changed the data, as the contact center said that it would be possible to change
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1
May 24, 2024
The company's office is easy to find, one minus parking in the area is not to be found, and the fee is far away... Well, as always))
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April 25, 2023
It is IMPOSSIBLE to get through to this company!!!!!!!! The answering machine crackles into the phone like a magpie without triggering any of the call switches, no one picks up the phone at all. You end up talking to their answering machine. Dear Aeroflot administration, please accept a complaint about the work of your employees who are sitting next to this phone. Of course, I would also like to duplicate it in your book of comments and suggestions, which I will do upon arrival at the company's representative office on Ya.Kupala.
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4
1
August 9, 2024
It is IMPOSSIBLE to get through
They don't take the tube
They don't pick up the phone on all possible numbers
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1
November 1, 2023
Everything is fine, but you need to explain in great detail what you want, let's say I wanted to change the ticket myself, hand over my own and take another one, and there they were sure that I just wanted to change the departure date.
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1
December 30, 2023
Excellent attitude to Clients., Announce a lot of valuable advice and advice, recommend and mark important points several times..
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November 26, 2022
The review is solely for customer service at a specific address, (not for Aeroflot as a whole!). Very nice, polite and professional girls! They will calmly answer all questions, they will help you in any way they can. It is difficult to get through, but they will always consult calmly and tactfully, it is pleasant to communicate with such employees. The office is not designed for a large number of people, but there are sofas where you can land while waiting in line. After visiting the office, there were only positive emotions associated with the attitude of employees towards the client. Thanks!
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August 17, 2023
Aeroflot was pleasantly surprised... and although the flight from Minsk to Moscow is very different from the Moscow Ufa flight
In my opinion, Belavia is inferior in on-board service
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July 4, 2023
Everything is great!!! I came, asked, explained, offered, chose, advised, chose again and bought!!! Cool!!!
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October 18, 2023
They changed the departure time, did not warn, sent only a message to the mail with the time without specifying the date. It is impossible to get through, there is an answering machine all the time
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1
March 7, 2023
The speed of customer service breaks the bottom every time I come to buy a ticket.
With a queue of 2-3 people, you have to wait from 1 hour to 1.5. Only 2 windows out of three work.
I recommend opening the 3rd ticket office only for the purchase of tickets, or extending the opening hours until 00:00
P.S. the staff are as polite as possible.
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3
February 28, 2022
Many thanks to the company's employees, and personally to Anna, who checked in for the Minsk - Moscow flight on 02/28/12 with departure at 11:15. Anna, thank you so much! In a very difficult situation, Anna and a representative of the company behaved very competently and helped us get on the flight safely!
And already there are friendly flight attendants, a very friendly pilot.. thank you all) We are flying Minsk-Moscow-Vladikavkaz-Tbilisi.
--
Sincerely,
the Rimsha family
p.s. Anna, we are in your debt)
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July 29, 2022
I chose the tickets and paid for 10 minutes, and returned the money due to the cancellation of the flight for 4 months!!!
Prove that I paid from my card, come, prove that my wife wants the money to return to your card, come, and most of all I liked that you need to wait a month for a TELEGRAM from Moscow that Moscow gives permission for a refund! Thank you at least that the money in the currency was returned to the one in which you paid 😂
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3
July 22, 2024
It got worse. The USSR was great
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November 22, 2024
Friendly staff.
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December 8, 2021
The office is small and cozy. It is located in the old center of Minsk, a 5-minute walk from Nemiga Metro Station. The staff is polite and attentive. Aeroflot prices :)
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November 5, 2024
The best employees!!!
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May 16, 2024
It is impossible to reach all three numbers within two days.
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1
August 13, 2024
Great company
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January 6, 2022
Tickets at the OPTIMA fare, i.e. they assume a partial refund of the ticket amount in case of cancellation of the flight, nevertheless, when canceling tickets Minsk-Moscow, the money was not refunded! Somehow it is completely unacceptable for such a company!
Further, when booking through the official website of the company, it is not possible to enter the data of the birth of a child in 2015, they have the very edge of 2010!!!!! I had to cancel the booking of 4 tickets from Moscow to PUNTA CANA for 245000r! I understand that the company is rich, but fighting for a client seems to be the foundation of any business. Good luck!
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October 17, 2024
The calls are not being answered.
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1
September 17, 2023
Competent staff helps to resolve issues related to the purchase/ refund of tickets
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1
November 1, 2022
Thank you so much for solving the problem of ticket exchange during the transition to the new booking system. A very difficult question has been solved! Thank you, Aeroflot! You are the best!
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June 14, 2021
I bought Aeroflot tickets, flew with a seven-month-old child in transit through St. Petersburg. The company's employees said that I put the stroller in my luggage at the plane ramp in Minsk and in St. Petersburg they give it to me at the ramp to move around St. Petersburg, but in the end no one gave the stroller, and not only to me. It turned out that St. Petersburg airport, in principle, does not give away strollers. Girls, do not mislead parents with children and strollers. It is very difficult to carry a child in your arms and at the same time do all your own and the child's business, and if you still have a second child (like me), then at least. Honestly, at the time of arrival in St. Petersburg, I would like to give you one star at all.
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4
March 21, 2023
The staff is friendly, the seats on the plane are comfortable. Flights are scheduled without delays.
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1
June 15, 2022
The staff is very polite, ready to help and advise. One significant drawback is that it is almost always impossible to park a car...
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March 16, 2024
One of the best air carriers.
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January 6, 2023
And I am because of their misinformation. As it turned out, I was switched to Rush and lost about 9,000 rubles on the purchase and delivery of money
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August 7, 2022
I liked everything. They are polite and helpful. Everything is fast. I recommend it!
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November 15, 2021
Today, 11/15/2021, I have been trying to get through to Aeroflot representatives in Minsk for four days!!! Of the six phone numbers, two do not exist at all, and no one answers the phone for four. I also tried to call the ticket office at Minsk airport - the same story, no one picks up the phone.
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September 16, 2022
They helped me write an application for a refund for the ticket. Everything is fine, if more than one specialist took it, it would be great!
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June 8, 2024
Polite staff
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February 26, 2024
前台的姐姐服务态度很好，会仔细的和你核对信息，即使快下班了也会帮你把业务办完。我是2月26日下午五点多的时候去的，如果商家能看到评论，麻烦给这个名字是Yuliya的姐姐加鸡腿。
1
September 13, 2021
Many thanks to Aeroflot for the excellent, responsive to the requests of passengers and well-trained staff.
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January 7, 2022
It's just a nightmare, huge queues, inconvenient work schedule, incomprehensible delays and procedures. One star only for the polite and calm staff.
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