11/28/23 I wanted to exchange $, they did not accept a normal whole clean bill, saying that there was a speck visible only in UV, mold on it. After looking at the list on the stand which bills are not accepted - I did not find such a case, it is not written anywhere that a bill with a spot of yellow glow in UV is not accepted, to which the cashier replied to me that such a case is not listed in the list of bills that are accepted (there is only a spot with blue and white glow listed), which means it can Don't take it from me. I asked where she got it from, where it was written, to which she replied I have an encasement and closed the window. I needed it urgently and it was evening, so I was upset. And I exchanged it in another place without any problems. I don't know if the problem here is with the employee or with Alfa Bank itself (do such installations work in it or did the cashier behave like that)
See original · Русский
Андрей И.
Level 7 Local Expert
February 8
They always give out only the old sample, they don't give out a new one, despite the fact that the person before me had submitted a new sample!!!!!
See original · Русский
Show business's response
Алексей К.
Level 4 Local Expert
November 19, 2023
Of the advantages - almost always the best exchange rate. Of the minuses, there is ALWAYS a queue of 20-30-40 minutes. It is inconvenient for both bank customers and store visitors.
See original · Русский
Владислав
Level 20 Local Expert
September 13, 2024
Long queues. You've been waiting a long time to change money.
See original · Русский
Роман Князюк
Level 8 Local Expert
January 31, 2024
The exchange rates are good, but it's time to open a second cash register.
The queues are very long
See original · Русский
Show business's response
Виолетта Лапуцкая
Level 3 Local Expert
August 25, 2023
It is considered for a very long time that you need to stand for 2 hours to change money.
See original · Русский
Show business's response
Наталья А.
Level 5 Local Expert
November 27, 2023
Always a good exchange rate
See original · Русский
Андрей Жоль
Level 7 Local Expert
June 23, 2022
There was no terminal when it was opened, I don't know now
See original
петр
Level 14 Local Expert
June 13, 2020
the highest exchange rate of the Russian ruble to the Belarusian and vice versa. I've never seen it more profitable anywhere.