There was a need to withdraw dollars from a virtual card. An indifferent cashier, in case of a ban on the operation, could not justify the reason for the refusal, a non-working contactless card terminal, arrogant appearance, boorish behavior. Complete lack of professional competence. Instead of being interested in helping as a bank employee, she showed her unwillingness to do her job. I write a review 10 minutes later, I did not remember the last name, please conduct educational work on professional development with this employee and check for professional suitability. To a remark about a non-working contactless card receiver in a nearby ATM, he replies that the ALFA BANK exchange office has nothing to do with the ALFA BANK ATM.

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Юлия К.

Level 7 Local Expert

The employee refused to change euros, exchanged only dollars, referring to the fact that she had lunch soon. There was still time before lunch, I took a taxi and was in a hurry to exchange everything before their break, as a result, I need to take a taxi and go to another exchanger to exchange currency further. Plus, VERY rude service, this is the first time I've seen it in alpha!

See original · Русский

Alfa-Bank

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78 reviews