I don't write reviews that often, but I couldn't get past an employee of this bank. Veriga Polina helped to sort out all the questions that arose, behaved super professionally. The mood has lifted for the whole day :)

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Дарья Храмцова

Level 6 Local Expert

I have always been an ardent fan of this bank, I have always recommended it. And now - one solid negative. I received a favorable offer from another bank, which eventually I decided to change the bank. There were still cards in alfa Bank that were no longer needed, but they should have been closed. I came to the branch to close the cards, as a result, 4.9 rubles were withdrawn for issuing a digital card. I think it's okay, other banks have a free issue, but a digital card will come in handy. The next day, the bank withdraws 4.9 rubles again. I had to go to the bank to sort it out. As a result, it turns out that this was removed for lowering the smart package. I'm sorry, but this is a rip-off. Pay for each operation. But that's not all. I took the ticket, a guy sits down in front of me to the operator, who does not have a ticket, and they tell me to wait. Was it possible?! How is that even possible? I do not recommend this bank to anyone!

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Александр Т.

Level 4 Local Expert

The ATM does not accept new USD banknotes. Although these bills are already 7 years old, When clarifying the information, the call centers said that they do not plan to solve this problem yet. Then why do you need a 24-hour ATM with the ability to top up your card 24/7 without this feature?

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