Alfa-Bank
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Kamiennaja Gorka
68 m
Stancyja mietro Kamiennaja Horka
103 m
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193 reviews
July 12
07.07.2024. I made an application at the branch to receive a card. It was served by a very young guy, obviously not interested in his job. I offered only one package for the card, I didn't really explain anything, I had to pull everything out. But this is nonsense, roughly speaking, he took my passport to write the address for sending the card, checked - everything fits.
The day came for allegedly receiving the card itself, and in the morning there was an incomprehensible "cancellation" in the mail. I called support, they sent me to the belpost office. Belpochta told me to check the mailbox, then followed the reverse chain.
And it turned out that, when making a card, our consultant wrote the address incorrectly, for some reason not specifying the building of the house. And the house is just huge!
As a result, time is wasted, the card is canceled, and the bills will not wait.
Thanks only to the support staff, who were very responsive and attentive. As a result, the card was re-ordered.
But the sediment remained terribly unpleasant.
See original · Русский
November 15
I can't reach Alfa-Bank. Waiting too long for a call to find out the necessary information. The fact is that my husband took loans from them on my mobile phone, on his mobile phone and on his mother's mobile phone. A robot called me today and said that I have to pay 62 rubles today. After a long half-hour wait, I got an answer. I said that a robot called my mobile phone from Alfa-Bank and said that I needed to pay 62 rubles today. I explained that the borrower is my husband, so let them call his phone, and what do I have to do with it? Why should I call? I am not a customer of Alfa-Bank, please do not call me on my mobile. What a branch of the bank. Why do this, what kind of a freaking system is this? And today, from Alfa-Bank, the robot called my mother-in-law's landline phone, and what does she have to do with the bank, she is not a customer of Alfa-Bank like me? Why are they calling her too? Her phone number was not listed in the loan agreement. She has nothing to do with them at all. The easiest way is to find another bank, but do not contact here anymore. The disgusting attitude of a specialist when making a phone call, a rude employee. Please deal with this problem. I no longer have the strength to tolerate such an attitude and I do not have the strength to tolerate the robot's calls to my phone and please do not send payment notifications to my Viber.
See original · Русский
November 12
There are constant problems with ATMs, it works only for depositing, then only for withdrawing, then it does not work at all. When I issued the card a few years ago, the registration data was entered incorrectly, although they were copied from the passport, after a while I addressed a certain issue and at the same time asked to change the incorrect data, as a result, two addresses are now entered, the incorrect one was never deleted. It is impossible to change this information through the application, when I reissue the card, I have to manually enter everything.
See original · Русский