Alfa-Bank
Directions
Vulica Karpovicha
191 m
Information verified by owner
98 reviews
November 29
On 11/20/2024, I sold a bill with a nominal value of $ 100, but with a change of $ 50, the cashier gave me change on 10/20/20, one of the bills, IT TURNS out, was with a tear of more than 5 mm!!!
I, of course, did not check them, but kept the receipt.
A week later I returned to the same exchange office, in order to change the same money, there was another cashier, and I was refused to buy this torn bill, given that I had a receipt saved!!!
Explained this by the fact that I had to look and check what I was getting my hands on in the exchanger.
I'm sorry, of course, but I'm not an employee of a currency exchange office to check $ for solvency.
That is, the cashier made a mistake at work and accepted a bill with a tear of more than 5 mm, decided to slip it to me. I understand if I had a large amount, but I'm sorry with $100, $50 of which is change, this is super arrogance!!!!
Why should I find out where to exchange these unfortunate $20?
Gomel exchange office, Rechitsky Avenue 40 (Davydovsky market), cashier Aliyarova T. V. - the employee who gave this bill.
See original · Русский
2
December 20
Employees do not understand the principle of selling banking products, and they know absolutely nothing about them. The head of the department can't connect two words... there are no questions about the call center, but the 'specialists' who are physically present, as I understand it, are graduates of local vocational schools, inadequate, with the look of "sunny" children... the HR department is on top!!! And yes, as you can see, 3 days later they answered here... but I wrote an appeal to the bank branch and a complaint to the book of complaints and suggestions, a week later there was no feedback ... except for a formal response in Yandex.Maps! Dear Customer Service department... since you did not provide me with a written refusal (more precisely, your department head), a further complaint will be filed with the National Bank of the Republic of Belarus.…
See original · Русский
September 21
The principle of operation of the electronic queue is absolutely incomprehensible. At the moment, I have been standing in line for 74 minutes, the numbers that were taken after mine are going to the specialists, the specialists cannot explain when it will be my ticket's turn. It is necessary to replace the algorithm of the electronic queue, and add specialists to work on weekends
See original · Русский
2