Alfa-Vet
Directions
Ploshcha Jakuba Kolasa
2.1 km
Kuĺman
163 m
Features
Credit card payment
Wi-Fi
Preliminary registration
Gift certificate
Veterinary clinic services:veterinary pharmacy, certificates, castration, parasites treatment, euthanasia, cremation, chipping, vaccination, oxygen therapy
Specialists:gynecologist, on birds, dermatologist, therapist, surgeon, ophthalmologist, on rodents
Diagnostics of animal diseases:general clinical blood test, clinical analysis of urine, animal ultrasound
Petfriendly:allowed with all animals
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131 review
July 25
I must say right away that I am very patient and understanding with people, because everything happens in life, but the administration and the doctor managed to make it so that I have no tolerance for them.
On 24.07, the Violin cat was recorded for sterilization. I signed up a week before the operation at 18:30, but the administrator called me and asked me to correspond at 17:00, because the operation lasts an hour (remember this moment), and the anesthesiologist works until 18:00 and, accordingly, operations are also carried out before that time. Of course I agreed, because I understand everything.
The day of the operation has come, the guy and I break off from work, although both have a lot of work and it was difficult for us to do it, and we take our cat by 17:00. We arrive at 16:50, we are asked to sit on the sofa. Half an hour passes, our cat gets very hot and it was hard for her to sit in the heat and without water. At 5:35 p.m., I ask why we still haven't been called, to which the administrator replies to me: "We have a lot of emergency operations today." This is absolutely understandable and I am very sorry for people who had such circumstances that they had to operate on their beloved pets urgently. But I have a question for the administration, why couldn't I have been warned in advance? Why couldn't we have said as soon as we arrived that we would have to wait about an hour? Why are we sitting and waiting for something?
At 17:45, our cat is finally taken away and they say that the operation will last two hours (remember the hour, right?) and that we come up after that time. Well, okay, it's necessary, so it's necessary. We arrive two hours later and wait another half hour in the hallway (initially we were told that the operation lasts about 20 minutes). They give us a cat, give us an estimate for payment and a gift in the form of a small package of food, which the doctor asks me to scan at the reception. I go up to the reception and tell the receptionist about it, to which, in an extremely rude form, she tells me: "Girl, wait!". Well, yes, I didn't wait an extra two hours today)) And of course there is another question about payment. The site says so coolly that sterilization costs 82. Of course, I'm not stupid and I understand that the cost of anesthesia and consumables is also added there. But when I saw the cost of 311p, I was very surprised. And no, I don't mind the money for my beloved pet, but I have a lot of questions about the estimate (for example, a therapeutic examination for 34 rubles).
In general, they didn't even apologize for all this, and we left home at 20:00, arriving at 16:50. Will I ever come here again? No way. Will I recommend this clinic to someone? No.
See original · Русский
2
May 18
I really like the branch on Karastoyanova. A calm and polite girl at the reception, a lot of staff, there is a small veterinary store. We walk with a cat, our wild lioness has a large intimate area - she won't let everyone near her.
Dmitry Zhiznevsky, the doctor's assistant, handles the animal very deftly and skillfully, we only trust him with the formulation of vaccines (in another city, the cat hissed and struggled, because it felt threatened before this manipulation).
See original · Русский
October 20
They asked for advice. When writing the conclusion, the veterinarian made a mistake when specifying the schedule for taking the medicine. Contacting the email address indicated in the conclusion did not bring any result - silence for 3-4 days, and the medicine must be taken. When contacting by phone, the operator behaved as boorishly as possible, at first she tried to convince that the clients were idiots, and everything was written correctly in the conclusion, constantly interrupted, allowed herself to speak in raised tones right over the client's speech. There is a vivid analogy with the saleswomen in the old rural shops of the Soviet period. The conclusion is simple: with such a level of customer service, there is no reason to contact this clinic if you respect yourself.
See original · Русский