Alltour.by
19 reviews
April 6
It's a pity I didn't remember the employee's name, but it wasn't the employee's interest in choosing a tour that discouraged any desire to ever contact this agency. When selecting the tour, they did not even specify the wishes for hotels, meals, rooms, budget, it was clear that the employee was not interested in the selection and customer service.
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October 7, 2024
I want to say a huge thank you to our sorceress, Elena Zhorova))A wonderful specialist who was constantly in touch, heard and listened)I picked up a luxury vacation in Turkey in a short time)Made all our dreams come true)Our trip was as comfortable as possible.Now for traveling only to Lenochka.
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May 29, 2024
I really want to leave a review. For 3-4 years in a row we have been traveling with the help of olturs and specifically our tour expert Elena Zhorova. Every trip is very comfortable. Elena stays in touch with us non-stop before, during and after the tour! Difficult issues were solved EVEN at night! Elena is always trying to decorate our vacation! Either he will give some kind of compliment to the room, then some kind of bonus. The comfort that Elena and I got, we have been looking for a very long time. Thank you very much, Elena! Greetings from warm sunny Turkey! Your regular tourists❤
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September 16, 2024
Sergey Burunov 16.09.24.
I would like to thank Ekaterina Kostyuchuk, a specialist. She picked up a wonderful hotel for us in Salou, Spain, provided visa support, air tickets, accompanied the flight to Barcelona via Vilnius, transfer to the hotel and, accordingly, in the opposite direction. Everything was done perfectly. We are immensely grateful.
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December 7, 2023
Many thanks to Anastasia for choosing the tour. My daughter and I have been vacationing in Egypt for 14 years, Hurghada Aqua Vista Hotel. Everything was at the highest level: food, service, accommodation, leisure.
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March 27
Terrible tour operator. He throws his tourists. Does not fulfill its obligations. A sad experience.
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September 2, 2023
After writing to support about booking and consulting the tour , we waited two days. As a result, they did not get through the first time, they rudely replied that they would consider and call back ... A month has passed, the result is nothing )
Then we wouldn 't have disgraced ourselves with promises .. a semi-fainting attitude towards customers.. Although it used to be good
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August 30, 2021
It is not the first year that we have been flying with Alltour, namely manager Inna. Always takes into account all wishes, selects a lot of interesting options. Always in touch 24/7, competently advises on each hotel. There have never been any questions about placement or paperwork.
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August 18, 2021
This is not the first time I have traveled with Alltour, and every time I get only positive impressions from cooperation and recreation. I did not look for another seller this time either, I turned to the already verified manager Ekaterina Kostyuchuk. I was carefully listened to, exactly what expectations I have from the planned vacation as a whole and what nuances it is important to consider when choosing a hotel. The proposed options were one better than the other, my child and I just had the agony of choice :) We purchased the tour, received detailed instructions, and received prompt and reliable answers to all our questions. The selected hotel fully corresponded to our wishes, and only positive impressions remained from the rest. The manager was always in touch, asking if everything was fine with us. It's nice when they don't forget about you after 100% payment and departure to the resort :) Personally, I recommend cooperating with Alltour to all my friends.
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August 25, 2021
We went to Sharm El Sheikh for the first time and were very satisfied!
Inna's manager is so patient, responsible and friendly, she spent a lot of time searching for answers to our questions.It feels like a person cares: even outside of working hours, he is always in touch, answers all questions, shares his knowledge and experience with full dedication, Thank you for the excellent organization of our vacation!
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July 11, 2021
I bought and selected a tour from this travel agency at 127 Pobediteley Avenue. The manager helped me choose the perfect tour according to my requests and I was completely satisfied with the work of the specialists! Individual sensitive approach, maintaining contact during the selection of the tour and quick preparation of documents. Thank you!
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April 24, 2021
Negative: Quality, Professionalism, Punctuality
Disgusting service. Manager Ekaterina Kostyuchuk immediately said "who were you talking to on the phone and go there!". When you ask for an explanation of the contract, "who drafted it and will answer you." And I have arranged everything in advance with their agent in Viber and it doesn't matter to me who is responsible for what.
Due to the fact that there was a mistake in the contract, I had to wait for the director/manager in order to re-sign the document. He got a call, said he would be there in 10 minutes, arrived in 20. All this time, Ekaterina did not pay attention to the client, ignored the questions and then asked to move away from her desk so as not to take up space.
You can 't think of a worse one ! I do not recommend it! If possible, choose another agency!
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July 18, 2021
Alltour has long forgotten that the travel agency is not only an intermediary between the client and the tour operator, but also itself is responsible for the safety of the client's money, who entrusted them to him, for obtaining reliable information about the terms and amounts. But, no, it's not us! We will save your money in foreign currency for the next tour, oh, no, the tour operator asks you to pay 110 euros extra for the tour over the cost, and a week later also for the fuel fee. And a cheaper hotel, I don't want to offer you, you'd better pay extra 2 times. And I'm too lazy to make a selection of tours, but I'll answer your question how much the hotel I like costs in a week. Or maybe I won't answer, because my vacation has already begun, and I don't care about yours. Although I will answer on Monday. At Alltour, you will often be told on Monday, tomorrow, in the evening, in half an hour. - What, should I send an additional agreement? I'm on sick leave, write to the director." This is how customers who buy tours for 5,000 euros are answered. Do you want it cheaper? Then it's not here, my experience cost me hundreds of euros lost and a trail of bewilderment that things are still being done this way.
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August 19, 2021
I thank the ALLTOUR company for an excellent organized tour to Egypt in June 2021. Everything is clear and fast. The next trip will be through this agency. I recommend it!!!
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September 8, 2021
I thank Anna Klimovich from the All Tour travel agency for organizing our vacation for the fourth summer. We had a rest in August/September 2021 at the Club Mega Saray Hotel, Belek, Turkey. Anna was entrusted with the choice of the hotel, they were not disappointed.
The hotel has delicious cuisine, interesting and interactive shows for children.
Kids club seems to work limited hours due to the pandemic, they did not use it, but since the sea is super warm at this time, this was the main entertainment. There is a free water park at the hotel, as well as a water park for kids. An adult from 120cm tall, water is constantly pouring in the kindergarten - probably so that the children do not overheat, but a 5-year-old child was afraid of such rain and did not go on the slides.
It can be seen that the hotel is full, but there are no queues in restaurants and there are no problems finding a place on the beach on the 3-4 line at any time. We even found a kids restaurant at the main restaurant - a distribution at the level of child growth, very cool. We went to the amusement park - the children are happy.
Near the hotel on the beach there are marine activities - aquabike, parasailing, etc., we rode, flew, it is expensive, as everywhere else, you can bargain a little.
The evening animation for adults was also very good, unlike the neighboring hotel (Adora), where karaoke was played all the way to Vladimir central until nightfall, it was audible in our building, not particularly annoying, but surprising.
The host travel agency in Turkey - Fit holidays - mixed impressions. Upon arrival, they tried to replace the voucher with some kind of their own, the guide at the hotel was adequate, but on an excursion to the theme park, the guide was absolutely stupid; on the way to the airport, the guides took them to the candy store, whether you want it or not, they did not ask, however, the tourists did not even get off the bus.
In summary, we are very happy with the rest, thank you, Anna!
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August 19, 2021
Professionals in their field!
For many years we have been vacationing with the whole family with this travel agency!
They will always tell you everything, they will help you with everything!
Thanks to Anya and Ekaterina's agents!
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August 31, 2021
I have been flying for more than one year, everything is fine, Inna's manager advises perfectly and answers all your questions.
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