Alma
222 reviews
November 9, 2023
Great place to stay with a perfect view from the restaurant windows. The food and lodging is good and the staff is nice and welcoming. You also get free sauna visits if you stay in the hotel
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November 22
We stayed at this hotel for the second time. The hotel is conveniently located in the city center.Many sights of the city, public transport stops, cafes are within walking distance. The room was a junior suite. The room is clean, there are no foreign smells, the bed linen is snow-white. The room had: slippers, bathrobe, shower accessories, toothpaste and brush, hair dryer, refrigerator, TV, air conditioning. The only drawback is that the furniture in the room is a little tired, not very modern. Breakfast was on the fifth floor, in a cafe with a beautiful view of the mountains and the cable car. The breakfasts are delicious, we didn't go hungry. Tea or coffee could always be ordered in the room. The hotel staff is very friendly, they always responded to any questions, requests and wishes. There is a pharmacy on the ground floor of the hotel. Which is also very convenient. Even just to measure the pressure. It was very comfortable for us to rest.
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October 3
Great location! Near the hotel "Kazakhstan", the funicular on the Kok Tobe, near the metro. The best location that could be. The hotel is small, very intimate. The economy single room is small, but there is enough of everything: both space and comfort. Beautiful view from the window of the "Kazakhstan". The room has everything: hairdryer, toiletries, slippers, TV, air conditioning, refrigerator. A comfortable full-length mirror at the exit. A comfortable bed. The price includes breakfast. Yes, they are uniform every day, but there is enough of everything: eggs, porridge, cottage cheese, yogurt, fruits, pastries, sausages, cheese. Great mountain view from the restaurant! You can also book a sauna for free. Excellent steam room and swimming pool, plenty of space. The reception staff is friendly. Yes, there is a construction site nearby. Keep in mind if you want to sleep in silence for a long time: construction work begins at 8-9 in the morning. There is no noise in the evening.
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September 25
A good budget place. It is very well located. There is a cable car and metro nearby, there are many places where you can have a snack, eat well and drink delicious coffee. Sooooo attentive and caring staff. Towels were changed every day. There was no change of linen for 5 nights. Soap, shampoo and dental toothpaste were updated daily. There are slippers. There is a safe in the room. The breakfasts are so-so. 2 porridges are not always tasty, classic sausages and eggs, a lot of different pastries. There was a salad. Tea and coffee bags. The downside can be called pretty shabby furniture. But the location of the hotel smoothed it out.
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August 15
A 5-storey hotel, where the entire fifth floor is given over to a bar and a breakfast place. The prices at the bar for food are affordable. Polite and friendly staff, coolers on each floor, cleaning every day, kettle, dishes, a meter-long refrigerator with a mini bar, bathrobes, green(!) slippers, TV, air conditioning. ATM and pharmacy on the 1st floor. A 10-minute walk or a 100-minute taxi ride away is a shopping center with a supermarket where you can buy a variety of semi-finished products of local bottling - very tasty orama with greens, potatoes and meat, dumplings with cheese, a bunch of salads and everything else. Next to the hotel there is also the House of the Republic with a square and fountains, as well as a cable car for climbing the Kok Tobe.
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September 27
A cozy little hotel. Convenient location. There is a small park with fountains nearby, you can have dinner at the Tarhun restaurant, which is just below.
The room is clean, very comfortable mattress on the bed, water on the floor in the cooler, breakfast is normal, although instant coffee in a bag, but we love tea, the staff is very friendly. I really liked the hotel!
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October 28
We stayed with our wife at the Alma Hotel from October 17 to October 22, 2024. We lived in room 401. From the window there is a view of the mountains and the TV tower. The location of the hotel is very convenient. The service and staff are at a high level, always feedback, ready to provide any assistance. The breakfasts are very tasty, the food is always fresh. The hotel is clean, cozy and warm. I really liked it, next time we will definitely choose only this hotel. I recommend it to everyone, you won't regret it. The rating of the hotel is "excellent".
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July 2
A small but cozy hotel. Very convenient location. Kok-Tobe (funicular), fountain-fog, Terrancourt - everything is nearby.
A sauna and a small swimming pool, the cold water of which is very refreshing in the heat.
Decent breakfasts (the food is updated lazily) and an affordable price. Perfectly!
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September 9
A wonderful hotel! Friendly and helpful staff, responded to all requests. The location is excellent, you can get anywhere in the city by public transport. Delicious breakfast, the atmosphere is comfortable, clean and cozy. Thank you for a quality stay!
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September 5
The hotel is quite good. It is located near Koktebe, the Ferris wheel. If you plan to stay alone, it is better to take a single room, since the bed is about 1 m wide. In a double room, if the beds are separate, it is not convenient to sleep in a single bed. The breakfasts are good. There is porridge, fried and boiled eggs. Bakery products. One minus. Instant coffee only. If you want coffee, you can order it at the bar for 1000 tenge. The sauna is open by appointment. It is necessary to contact the reception in 2 hours. Overall, it's not bad. The staff is friendly. They respond promptly to all requests.
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February 14
I stayed at the hotel for 3 nights. In general, I liked everything. The hotel is conveniently located in the city center, just behind the Palace of the Republic. All public transport stops are nearby.
The economy single room is small, but I had enough space. They clean every day, shampoo soap, toothpaste are new every day, there are disposable slippers and a bathrobe.
There was a refrigerator-bar in the room, and you could put your own groceries if necessary. There is a cooler with cold and hot water in the hallway on the floor.
I paid for breakfast so I wouldn't have to look for a place to eat in the morning. I didn't like the breakfast. Porridge is very sweet, why put so much sugar, I don't understand, but if a person has diabetes? The sausages are tasteless, but in principle you will not stay hungry.
The disadvantage is the high audibility from the corridor. I was unlucky, the neighbors came back at night and made a lot of noise in the hallway.
Each guest can use the sauna for 1 hour per day. You need to order at the reception. I liked it very much. You can also warm up in the ice pool. In addition, there is a small gym, I did not use it.
In general, the hotel is very cozy, there is Wi-Fi, luggage storage, friendly staff.
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December 2
I really liked the hotel! It's really cool for the price. The most important thing is clean and warm. The breakfasts are delicious, the reception girls are great, very polite. I will definitely stop again
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July 27
Excellent location, center, good infrastructure, friendly staff, excellent room cleaning,
Simple hearty breakfast, 3+ kitchen.
Of the cons:
Poor maintenance of the building, old loud air conditioner.
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November 8
By the way, a good hotel from inexpensive. There is a swimming pool and sauna, quite decent. There is a place to walk nearby. The location is good. The disadvantage is probably that you still need to update the room stock.
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September 13
Very tired furniture and repairs, an old loudly working air conditioner, I liked everything else, breakfast is quite sufficient, wonderful location, everything is close, there is where to walk, what to see,
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February 26
Everything is fine! Location, service. Everything is clean and tidy. The breakfast is excellent. The restaurant is open 24 hours a day. There is a very good cafe nearby (or restaurant, I do not write the name, so as not to be considered an advertisement (grass and a drink with the letter "T"). What surprised me a little was that there is no tea set or at least drinking water in the rooms (cooler on the floor and water in the mine bar).
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May 6
Excellent hotel: the location is right in the center, everything is within walking distance. The room is clean and cozy. Breakfast for 5+, the room rate includes access to the sauna (small pool). The staff is very friendly. Special thanks to the bartender for the freshly brewed excellent coffee! I recommend 100%
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August 15
Pros: delicious breakfasts, beautiful view from the hotel, convenient location.
Cons: there is no table, only one bedside table, nowhere to sit, there is only a bed, towels are changed, and the rest of the room is cleaned infrequently
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August 2
We were from July 9th to July 17th. The hotel is in the center, breakfast until 11 am, cleaning every day. The staff is polite. There is a gym, it is not big and some simulators are not in working condition. There is a sauna and a swimming pool, you just need to sign up, but we never got there because we were on excursions. We will definitely visit next time.
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June 9
A nice, cozy hotel right next to the Palace of the Republic and, accordingly, to the Kok-Tobe cable car. That is, a couple of attractions in the "lazily walking distance". The restaurant's windows overlook the mountains. The rooms are not bad, but do not forget that this is not a 5+, but a normal three. Just don't wait for the WOW effect and everything will be fine!
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October 29, 2023
We have been staying at this hotel for eight years. Very convenient location. I like the size of the hotel, not too big, but not small, The complex has a restaurant, a spa, and a sauna. Very friendly friendly staff. Cleanliness and order everywhere. Of the minuses - furniture and lamps aging from time to time, worn doors. It would be great to upgrade and renovate, but it is clear that the prices for accommodation will already be of a different order.
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July 12
The rooms are good, the breakfasts are excellent, the room service staff is a little rude, they begin to teach you how to live. In general, an excellent hotel in the center of Almaty
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October 27
I liked everything. Cozy, clean, delicious. The restaurant is on the fifth floor. A comfortable smoking room. The Koktobe lift is a 10-minute walk away. I recommend it!
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April 8, 2023
Good hotel, excellent value for money. The room is bright and comfortable, everything you need is there, the mattress is comfortable, linen and towels are clean, replacement is daily. Bathrobes, slippers, toilet accessories . The furniture is tired, but it does not spoil the impression. Everything is clean and tidy.
The staff is polite and always happy to help. They are cleaned daily.
A little disappointed with the breakfasts, but in general you will not leave hungry. There are two types of cereals, cottage cheese, pastries, and an egg omelet. Well, the location is great. View of the mountains and the cable car. Thank you very much. Thank you for the rest. I will recommend it. In the photo, the view from the room.
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January 30
A good hotel for business trips. Very convenient location, close to the business center, many public transport lines nearby. The staff is hospitable and helpful. The hotel is not a luxury segment, but it has everything you need and nothing superfluous.
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December 2
Nice hotel, cozy, in the center. I liked the breakfasts very much, I went to dinner too. The restaurant is on the 5th floor, the Windows have a good view of the mountains, the cable car
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October 5
Excellent hotel, everything is clear , prices are adequate, plus a sauna, a swimming pool, a gym, I will definitely come again, thank you
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April 12
I'll leave this review and feel like a guy who wants to leave a date without offending a girl)))
The good things come first.
The location is very convenient, most of the necessary locations (shops, cafes, banks) are within walking distance. Friendly and courteous staff. Clean, daily cleaning without reminders. Affordable. In general, it is almost ideal for business trips. Yes, the room has a bathroom. It is also very cool that a sauna and a gym are included in the price. I won't say what they are, I wasn't there)))
Now about what I didn't like.
I lived on the 2nd floor. Naturally, there is no view from the window. The floors creak both in the hallway and in the room. The door in the room has a locking latch, but it works only when the door is open, closed - alas. There is a chain for this)))) A very non-standard solution for today))). Furniture (cabinet, table, wardrobe) in different styles, and it is clear that the production date differs by 5 years). How the bathroom is decorated has its own song. The blind tile makers did not have the necessary tools, apparently the seams (partially already opened) are 3-15 mm wide. If the water runs into the bathroom drain for a long time, it starts to leak (I think everything is on the sealant, but it has dried up). Those who will live in the summer, it is better to stock up on earplugs. Because you will have to turn on the air conditioner, and it dates back to the early 2000s. It is built into the window. It cracks terribly)))
I will separately highlight the "continental" breakfast, which is not very diverse. And although it is constantly, usually, a sign of skill - apparently not in this case. I know what to compare breakfast with, because I travel quite a lot.
If it wasn't for the cleanliness and the staff, I would have given it 3 stars, but it's a solid four.
Yes, it is also convenient that there is a Jusan Bank ATM in the lobby. Owners of Russian Union Pay cards from Gazprombank can withdraw money there.
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July 8, 2023
The location is excellent - right in the city center, near the Palace of the Republic, the cable car on the Kok-Tobe. The rooms are small but comfortable. The service is unobtrusive, the staff is friendly, clean, cozy, the breakfasts (included in the price) are nothing outstanding, but you will not leave hungry. I really missed the coffee of normal preparation, only serving bags of instant coffee are offered. Overall, it is an excellent hotel in its price category. If I have to visit Almaty again, I will be happy to choose this hotel again)
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December 22, 2023
There are many hotels in Almaaty. But most of them reminded me of some Dagomys, Loo, Lazorevskoye of the early 2000s.But this hotel is normal. Clean, delicious breakfast, friendly girls at the reception. The air conditioner is working normally. It is located in the center, but on a quiet street. I boldly recommend it. It's really not bad. At first it seemed expensive, but Almaty, the city is not cheap and it is not correct to compare it with the same Astana (where a room twice as good will cost twice as much).
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May 4
An excellent hotel, excellent living conditions, a good bar on the fourth floor, there is its own Parking. Guests from South Korea prefer this hotel because there is a Korean cuisine cafe nearby
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March 28
A good hotel. Homely, quiet. The staff is attentive. From the windows of the restaurant (where you will be deliciously fed) it offers a fascinating view of the mountains, which you can admire for hours. I recommend this hotel to visit.
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September 25
Thanks a lot from Tula to the hotel staff, everything is wonderful, cozy, calm, comfortable, delicious, warm.
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May 10
Excellent hotel, in the very center of the city, everything is within walking distance, very clean and friendly staff. There are many restaurants around and a funicular within a 5-minute walk.
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July 30
Nice cozy hotel in the city center. There are good restaurants, a park and a Kok Tube lift within walking distance!
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September 5
Not a bad hotel. Good location. But the rooms are tired, old Soviet-era window air conditioners. The breakfasts are not very good. But it will do for business trips.
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June 12
A good budget hotel with delicious breakfasts. The staff is very friendly and charming. I had a compact room, and I didn't have enough furniture in it, a banal table and a chair to work on a laptop. However, that was a year ago. Maybe things are different now)
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May 5
A tired hotel. Well, the location seems to be excellent, but there are mostly pretentious and expensive pubs nearby. From this point of view, it is better to live in the area of the Central Stadium. And buses with excursions around the neighborhood leave mostly from there.
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December 8
The gym equipment is all broken. The spa is open, but the security guard at the reception needs to be taught the culture of communication with visitors. The rooms are large and spacious. Mountain view from the window.
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March 11
Overall, it's not bad. More precisely, the expectations were worse. Comfortable beds (the room was a double with separate beds). But as a hotel supervisor, I had a lot of questions about the room in the past. I'm writing everything off as a product. The staff is very friendly. Relatively normal breakfasts with mountain views. It's a pity that the room has a kitchen, but there are no dishes. But if we take prices as an example, I can only compare the hotels of the Rosa Khutor resort and some hotels in Adler. With a larger room set in Sochi, you can pay less than at the Alma hotel. The comparison may be incorrect, as I do not compare it with other hotels in Kazakhstan. The general impression is that if possible, I would like to go there again)))
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October 26
Friendly staff, cozy room. I would like to have a little more varied breakfasts, but you won't stay hungry
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December 16
The rooms are normal, there is a cooler on each floor, everything is old, but you can live. Breakfasts are monotonous, instant coffee only, cappuccino for money. They clean up at random, often even came in the evening. I do not recommend it
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July 24
A pleasant hotel for relaxation, was in the period from 15 to 19 in a luxury room, the only minus is the refrigerator literally "clogged" with a mini-bar, which made it inconvenient to put something of your own.
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November 26, 2023
I thank the Alma hotel for its hospitality, we rested here for 4 days, the room was an apartment, everything you needed was in the room, especially I note the presence of a bath, cozy blankets, Wi-Fi, TV with Internet access, breakfast with a choice of dishes, delicious and varied. The hotel is close to the city center, the price is affordable, clean and beautiful!
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June 11, 2023
My husband and I stayed at the hotel from May 30th to June 12th. We really enjoyed it in every way. It is located near the center. And very close to the cable car on Kok Tobe. The hotel is very clean and cozy. A good restaurant, breakfasts without much variety, but tasty and satisfying.
The rooms have everything for a comfortable stay.
As for the staff, they are wonderful. Everyone is very polite, friendly and helpful.
I would especially like to mention the receptionists Bahar and Gulzara. At first, we were put in a small room and the windows overlooked a noisy construction site. The next day we were kindly changed to a great room. It is more spacious and has windows on the street and a bit of a Kok Tobe. We also couldn't pay for the room right away. We were given the opportunity to pay for it within the next day. You could always contact them with any question and get advice and recommendations.
Our wonderful maid, Aselya, did a drastic cleaning in the room every day. She changed our towels every day. Every evening, after walking, we returned to a cozy room, smelling fresh and clean with a bed always made and the necessary accessories in the bathroom.
The waiter named Ratmir in the restaurant also copes with his duties perfectly during the daily breakfasts. Promptly provides all the necessary information and provides fast and high-quality service. A very attentive and courteous young man. Thank you all very much for the warm welcome and high-quality service!
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February 19
I really liked the hotel, despite the fact that it is 3 stars. The rooms are different. The hotel is clean, and what kind of view opens from the windows of the restaurant, which is located on the 5th floor, to the mountains. It is impossible to take your eyes off. The staff is very friendly and solves any issues with respect to the guests.
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February 27
One of the advantages is a good location, a more or less normal price, there are breakfasts. There is also a sauna and a mini pool, but I was not there.
Of the minuses, breakfast is very simple, you will get bored on the second day, there was a loud renovation at the hotel from 11 to 17.
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February 15
I had an economy class room. Comfortably. I especially liked the location of the hotel. Right next to the cable car and it is convenient to get there by bus.
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May 28
A great and cozy hotel. It is located in a very convenient location for tourists and visitors to the city. I especially liked the bar on the 5th floor 👍👍👍
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May 5
A good hotel. Conveniently located. The cost is attractive. The staff is polite and helpful. Breakfast is very modest, but worth the money.
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