Almaty International Airport has improved significantly in recent years, especially with the opening of its new international terminal. The airport now feels much more modern, spacious, and organized. Check-in and security procedures are generally smooth, and signage is clear for both local and international travelers. The new terminal is clean and well-lit, with a good selection of duty-free shops, cafes, and waiting areas. The mountain views during takeoff and landing are a beautiful bonus that adds to the overall experience. That said, there’s still some room for improvement—Wi-Fi access can be spotty, and seating areas get crowded during peak hours. Lounge services are available, but could offer better value and more complimentary options. Overall, Almaty Airport is now a much more comfortable and efficient gateway to Kazakhstan, and it continues to move in the right direction.

Dilnavoz Kuldashova

Level 8 Local Expert

Worst service ever I have experienced! I asked three staff if the items I was carrying allowed to be taken in a hand luggage, all three confirmed. But at the end the customs officer told me to either leave my item at the airport, so next time when I arrive I can get it (so silly, how I would ever know if I come back to Almaty), or dispose it there at the airport. I requested if it was written and confirmed anywhere, and published so that passengers could see and not to carry such item in a hand luggage. They said it is their internal rule. At the end, they made me to pay for extra luggage and then submitted it for a baggage carry. The employees were very rude, except the one in the customs office. Very disappointed!!!

Дмитрий Козенков

Level 9 Local Expert

We all wait for the new terminal which is promised mid 2024 .. the construction time made our life in & out of the city even more miserable. Poorly planned, poorly equipped, lots of things miss logic. At least border control got some line tapes to shape a que. Smoking in restrooms and business linge international departures are more fit for Qazaqstan in 1992 than today. Not enough buses and staircases for boarding/offboarding planes. Roads that buses drive sometimes miss pavement. Again, you can withstand all that to visit a beautiful city of Almaty and we are looking forward to new terminal soon.