Almaty International Airport
13741 review
April 8
Almaty International Airport has improved significantly in recent years, especially with the opening of its new international terminal. The airport now feels much more modern, spacious, and organized. Check-in and security procedures are generally smooth, and signage is clear for both local and international travelers.
The new terminal is clean and well-lit, with a good selection of duty-free shops, cafes, and waiting areas. The mountain views during takeoff and landing are a beautiful bonus that adds to the overall experience.
That said, there’s still some room for improvement—Wi-Fi access can be spotty, and seating areas get crowded during peak hours. Lounge services are available, but could offer better value and more complimentary options.
Overall, Almaty Airport is now a much more comfortable and efficient gateway to Kazakhstan, and it continues to move in the right direction.
1
July 13, 2024
Worst service ever I have experienced! I asked three staff if the items I was carrying allowed to be taken in a hand luggage, all three confirmed. But at the end the customs officer told me to either leave my item at the airport, so next time when I arrive I can get it (so silly, how I would ever know if I come back to Almaty), or dispose it there at the airport. I requested if it was written and confirmed anywhere, and published so that passengers could see and not to carry such item in a hand luggage. They said it is their internal rule.
At the end, they made me to pay for extra luggage and then submitted it for a baggage carry.
The employees were very rude, except the one in the customs office. Very disappointed!!!
1
February 26, 2024
We all wait for the new terminal which is promised mid 2024 .. the construction time made our life in & out of the city even more miserable.
Poorly planned, poorly equipped, lots of things miss logic. At least border control got some line tapes to shape a que.
Smoking in restrooms and business linge international departures are more fit for Qazaqstan in 1992 than today.
Not enough buses and staircases for boarding/offboarding planes. Roads that buses drive sometimes miss pavement.
Again, you can withstand all that to visit a beautiful city of Almaty and we are looking forward to new terminal soon.
May 21, 2024
Very small airport. New wings expecting opening soon this year. Nothing much to shop n walk around as soon as uve passed tru the immigration into Departure Ball and Boarding gate. Packed with passengers sitting n standing in this small square area. It has a nice alpine view at the tarmac no doubt. That's only plus point to add.
2
June 6, 2024
Very small airport with a poor duty free. In case you want to buy some souvenirs and sweets for your family, please do it in the city. Because no variety there. Gate is not clear (very few). But not far from the city, so easy to get there.
4
4
November 24, 2024
New Almaty terminal is a lot better service
November 9, 2024
It’s begging to be demolished. Shame to have such airport in one of the main cities in Central Asia.
1
December 1, 2024
Domestic flights area is terrible. Totally disorganized. Dirty. Number of people. Not enough area even to sit.
3
1
November 16, 2024
Very Small Airport with No free wifi
4
1
February 17
Quite old, but everything goes fast - 20 mins from check in to the gate. Reasonably priced cafes
3
December 19, 2024
Need Lounge in domestic flight side
January 31
I was this airport when I was going to Tbilisi in airastana airlines best airport inside
1
November 8, 2024
Airport is small but convenient ✅
February 17
Waited too long after landing and parking for a bus to take us to the terminal.
3
April 23, 2024
Busy, crowded , small and uncomfortable airport. I think south capital deserves a better airport! Long ques on check ins. Good news: not far away for the city.
January 15
I was there in 2023 and I liked. I did transit flight through this airport.
4
1
March 7
So good. Comfortable.
October 4, 2024
Finally after reconstruction, much better. Love it
1
January 12
Good atmosphere
8
November 2, 2024
Good experience
October 2, 2024
small but comfortable airport
1
October 3, 2023
Terrible services
WiFi does not work
Departure lounge is too small
Often delays
No facilities
God thanks there place for smoking
Duty free prices are high
3
December 18, 2024
Dirty place
2
1
April 25, 2024
Good and well organized but a little smaller than usual.
1
1
May 12, 2024
Not too busy, so everything goes quick
3
June 29, 2024
New terminal is nice and spacious.
January 23
Wonderful
5
September 5, 2024
Duty free, over price,
2
3
January 15
Normal
3
July 16, 2024
I like people and police in this airport they help me when i visit Almaty thank you!
3
October 26, 2024
Traffic. Not good
1
November 10, 2024
Good but still need to improve!
October 21, 2024
Getting better.
1
1
September 12, 2023
Local departure area looks like preservation area for prisoners. Too many people are sitting or standing there at the same place.
3
2
July 24, 2024
It’s almost impossible to get in and out of the airport; it’s easier to walk
September 19, 2024
Too much traffic
March 7, 2024
wow cool airport , for real
3
2
November 12, 2023
Need to improve airport like grand park
3
October 10, 2023
Too much traffic, chaotic pick-up and drop-off
4
3
December 19, 2023
Too many people, and bad service
3
February 25, 2024
Its quite old and small, there is no places to entertain if you have long transit
3
2
March 13, 2024
A little bit small airport. Some staff was rude, but overall experience was good.
April 21, 2024
Waiting new terminal 😅
June 24, 2024
We were stuck at border control for an hour
3
3
August 7, 2023
Well it's not organized. A very messy Airport.
3
January 25, 2024
Small but classy airport
4
1
February 5, 2023
I couldn't believe that it was so inconvenient! There was only one rest room and it was closed . Cafes have limited places to sit ....
3
October 11, 2023
Old looks like a railway station
3
1
November 15, 2023
Lovely airport...this was our first trip to almaty and the experience has been amazing
1
1
October 23, 2023
it is too small for Almaty traffic
1