Almatygaz

Rating 1.5
247 ratings
Rate this place

94 reviews

Level 7 Local Expert
September 15, 2024
In principle, a normal organization, but I am not satisfied that the meter check is not there, running back and forth is nonsense.They delay the departure for the installation, but you can take the phone of the office that installs the device and arrange a date.
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Level 18 Local Expert
October 10, 2024
Progress and civilization have bypassed this place. Of course, they will help you solve the most primitive tasks, but this is not accurate) In general, there is a feeling that customers are not liked there. Motivation is "0".
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Level 2 Local Expert
January 11, 2024
I applied for the replacement of the metering device on 1.11.2023, on the same day I purchased a new device. The young man who made the application said that within a month the installers would come and change the PU. It's 11.01.2024, I'm still waiting for installers from the service company. I'm calling these phones, no one has been picking up the phone for 2.5 months now. Payment can only be made through some kind of left-hand terminal, which does not give change. Modern companies that respect themselves and take care of their customers would have worked out the payment system a long time ago, there are so many opportunities now, The company is clearly not focused on dialogue with the client, since it is a monopolist in its industry. The service is not just lame, it's just not there!
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Level 8 Local Expert
June 22, 2024
They turned off all communications, in connection with the demolition of the house, they did everything quickly, everything was arranged. It was in June 2023. In any case, there is no choice.
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Level 4 Local Expert
June 9, 2023
On 06/09/2023, I contacted the operations center regarding the addition of points. According to the coupon, Nazgum, an employee of Kimbayev, met him, he is the best employee in his field. He learns all the subtleties of treatment, explains everything clearly, from the first to the last step. And not the way it is customary to move football from one place to another.
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Level 3 Local Expert
January 8, 2024
I applied to replace the Meter back in early November, 3.5 months have passed and they are still being fed breakfast. They said they would change it within a month, and now they are talking in the order of the queue. What kind of service to wait 3.5 months
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Level 7 Local Expert
January 14, 2024
Only Caspi accepts payment, and they even offer to pay by transfer to an unknown number. Checks, respectively, are also not given. There is also a problem with the connection, they took the money and fed breakfast.
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Level 9 Local Expert
March 30, 2023
I was there on Monday afternoon. I sat in line for 40 minutes to get an answer to my question in 2 minutes. It would be necessary to think about a kind of reference book. So that people don't sit for 40 minutes in such cases. And the woman at the entrance is very unpleasant. I talked on the phone about personal matters. When I asked her which ticket to take, she gave me a very displeased look - like I was distracting her from a very important matter. Although she's sitting there to answer questions about the ticket.
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Level 11 Local Expert
August 3, 2023
Terrible company. It's a mess. Queues. the procedure for checking the meters is zero out of ten - they come to burn gas at my expense after 4 days, they rip off ten thousand and say everything is ready - the meter is working. If the stove does not have 4 comforts, then the meter must be removed and taken somewhere to distant lands and live without gas for a week.
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Level 2 Local Expert
April 4, 2024
The kitchen is good. I like everything. After the weekend, I want to be quiet, eat and chat with friends. Live music is 100% extra. We are waiting for the opening of the summer track.👍
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Level 9 Local Expert
June 19, 2022
A very good organization.Hardworking, professional and responsive managers.The sympathetic head of gorgaz.As a pensioner, a gas meter was installed for free when it needed to be verified after 5 years.There is always a long queue, but there are many places to serve, so the queue moves very quickly.They can always listen and help if they can.If there are difficulties with solving issues, you need to contact your boss, He will listen and provide assistance
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Level 9 Local Expert
March 7, 2023
Inspectors issue instructions on the elimination of violations, but they cannot explain what the violations are due to ignorance. The regulation does not specify a single point of any regulatory document that is allegedly violated. On the phone, they tell tales about welding joints, seemingly unaware of the existence of other types of permanent joints. In general, they live in the last century.
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Level 7 Local Expert
February 8, 2024
Good service, got into the situation, the girl quickly resolved the issue, because I came from another city and could not stay for long
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Level 6 Local Expert
March 21, 2024
Outsiders are not allowed in , only on a call . Employees are more or less cultured and more literate than ordinary civil servants
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Level 5 Local Expert
August 26, 2022
It will take you six months to renegotiate the contract. At the same time, they do not give you complete information right away, forcing you to come with a package of documents from time to time, which must be updated endlessly. The queues are wild, I had to sit from 1.5 to 4 hours to hear "you still need an act for the chimney here, go do it, and then come here." From such "come here" queues formed even more, but without coupons. And it's almost impossible to survive in such a queue and get to the manager with the documents, unless you come from Sparta or grannies who are always ready to kill you. The staff is angry, not responsive, they know their job, but they absolutely do not want to do it. (it is understandable, to observe such a bacchanal every day). If it were possible to give a lower grade, I would.
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Level 2 Local Expert
December 28, 2022
Almatygaz subscriber settlement center in the Ainabulak 3 microdistrict. To begin with, employees do not have badges with information about staff. Madam operator, who served me like a parrot, repeated the memorized text, which in no way related to solving my problem, but on the contrary misled me with her information. In general, I would like the leadership to take a more careful approach to the selection of personnel for communication with the population. Otherwise, you can move on from the review to the complaint
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Level 6 Local Expert
October 17, 2022
I received technical specifications. I collected the documents, arrived a week later, everything is ready. They were served relatively quickly, without any problems. The parking lot was always full nearby, there was nowhere to get up, but this is the way it is in the whole city, and so five out of five.
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Level 5 Local Expert
January 9, 2023
There has never been a single trip to this institution, I came-I received a service-I left. They always have some kind of problems. This time we decided to launch an update of the database, on working days, when we should receive consumers.... If earlier it was possible to get in more or less without strangling yourself in their hall, now it is unlikely, because people walked for a week, they could not solve the issue. Employees sit at the tables, who goes where, who does what. An eternal mess!
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Level 8 Local Expert
December 3, 2022
Hello. It was yesterday, it was Friday 02.12.22. There were very few visitors in the hall, they served quickly, competently and politely. Especially the blogger of the operator Raushan, I'm sorry, I didn't remember the last name.
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Level 15 Local Expert
January 22, 2024
Good adequate specialists. They helped and explained very well.
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Level 7 Local Expert
November 22, 2023
Not what they don 't know , one guy only from the 19-20 table well done helped to do everything , the women there are angry and not friendly .
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Level 9 Local Expert
September 23, 2023
The staff is polite, the waiting time is only 15 minutes. We did everything clearly and quickly
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Level 9 Local Expert
December 22, 2023
They explain everything conveniently and politely. There are literally 15-20 minutes in the queue.
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Level 8 Local Expert
July 21, 2024
The application for gas connection was refused
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Level 7 Local Expert
October 12, 2021
There are no complaints about the work of employees! The employees are responsive, they explain everything normally! The disadvantage is the location of the premises and the inconvenience, visitors have to push me at the entrance to the building, since they are not allowed inside the hall, there is no way to comply with sanitary standards by distance, people have to push at the entrance! Inconveniences in the location of two offices, one of which is located at the end of the corridor, and reception is carried out at the entrance through the office, as in the old Soviet times! Such an organization could choose more spacious and modern premises for public services and at a normal intersection of streets with public transport and parking!
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Level 5 Local Expert
June 7, 2024
Waiting time is 15 minutes, friendly service
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Level 9 Local Expert
May 30, 2024
Good service. By coupons , in the order of the queue
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Level 2 Local Expert
March 27, 2022
I think that this organization does not work correctly, there are too many violations and the creation of social tension, the criminal article "174 RK on the creation of social tension" is practically seen, it is necessary to assemble a public council on the revision of the scheme of work of Almatygaz JSC with subscribers, since the relations of specialists and managers of the subscriber department have very obscene characters, and create strong social tension Among the citizens, there is also a huge number of gross violations in the definition of legal entities in the private sector, and violations of corporate ethics by employees of Almatygaz JSC.
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Level 10 Local Expert
August 4, 2022
The waiting time for coupons is good, in the order of the queue, issues are resolved promptly, the operators are polite, you have to pay in cash through the portal, transfers the change to the phone balance, there is no cash register, why I don't know...
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Level 8 Local Expert
June 20, 2022
I don't even know how to write a review about this organization. Firstly, people are forced to go there, and if they come, it is not a fact that they will receive a service, or they will forget about the application for three months, or they will lose the document altogether, at lunch workers can sleep at the workplace - this is good, we are all people. Not another foot.
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Level 13 Local Expert
November 15, 2023
I applied for the replacement of the gas meter on November 6 , today it is already 15 , they are still going
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Level 2 Local Expert
March 29, 2023
Good afternoon, I'm terribly calling, they don't know anything, The meter had to be replaced, it's been 3 months. Nobody knows anything. They don't even want to answer.
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Level 17 Local Expert
February 10, 2022
I stopped by like I was in the Stone Age)) no offense, but the payment system (sucks) through a terminal that doesn't give change, it's generally inconvenient in the 21st century. The prices of 6A meters with your adjustment are generally a sucker. I didn't mean to offend, but it's the bitter truth.
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Level 7 Local Expert
July 14, 2022
There is a lot of paperwork, they take 3000 tenge for a certificate about the chimney, but they themselves do not even go to the address, they actually sell pieces of paper and where the money goes, God knows
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Level 9 Local Expert
February 23, 2024
The attitude towards customers would be better!
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Level 18 Local Expert
October 29, 2021
The service is not established. People stand in queues for hours. There is no online booking. There are 3 (three) Machines for accepting money for services that accept only cash, there is no payment by bank card.
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Level 2 Local Expert
March 30, 2021
What kind of organization do you pay money for replacing a gas meter, you've been waiting for 2 months and you won't get them, they promised in two weeks, no one picks up the phone, there is no responsibility. Akimat where to look, there is zero attention to the people, there is no service. They have created their kingdom within the state, disband Almatygaz, create a normal organization, all structures here are corrupt, it's time to check everyone.
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Level 9 Local Expert
February 11, 2023
The service is disgusting, I have not been able to sign a contract for more than 6 months.
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Level 7 Local Expert
March 31, 2024
They call all the time
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Level 11 Local Expert
July 25, 2020
The most disgusting organization both in essence and in content. A mediocre and grasping office: they try to take a lot of money from the client at the very possible opportunity, both during verification and when replacing the meter. The monopoly right to service gas equipment, causes lawlessness in prices, disregard for customers. The state does not see or does not want to restore proper order. Working with the client in the Service Centers is expressed in long queues and long waits for their turn.
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Level 5 Local Expert
June 1, 2022
The Dosym employee is very competent, polite, knows his job!!!
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Level 4 Local Expert
August 3, 2021
To get to your specialist, you had to wait in line for an hour. One client will be released and they will be busy with something else for a very long time. When going there, be patient.
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Level 10 Local Expert
December 7, 2022
Everything is fine, there is no queue.
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Level 2 Local Expert
July 12, 2020
Good afternoon, I gave so much money for connecting and disconnecting gas, since we need to dam the flow and conditions. The queue is terrible if there is no parking, you should take additional operators, you do not answer online and the program always hangs, you would ideally need to replace the programmer.
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Level 11 Local Expert
November 15, 2021
Very attentive staff, competent service!
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Level 9 Local Expert
April 23, 2021
You've been queuing since seven o'clock in the morning, they passed really quickly, served very calmly, it was unexpected that they shouted
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Level 6 Local Expert
April 9, 2021
The work is disgusting. The database is not working. Queues. The average waiting time is 1.5 hours. They do not accept cashless payments.
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Level 9 Local Expert
February 25, 2020
there are always queues, the base freezes, there are a lot of people, the staff is really adequate and always at the level of specialists they will tell you everything, tell you,
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Level 5 Local Expert
September 25, 2020
Very poor service, constant queues, what kind of system? You apply to one place, you have to pay in another place, then you have to bring the receipt back.
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Level 2 Local Expert
January 22, 2020
The service is at an acceptable level, but there are long queues. I came at 8:05 and was already 38 among individuals. We need to open several branches in different parts of the city.
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