02.10.2024 I bought (with home delivery) a washing machine. By the way, they made delivery at 12 a.m. of a cargo weighing 133kg. 08.10.2024 I made an application for an exchange and refund, as three functions in the machine did not work. We took the car for warranty repair on 12.10.2024, it's good that at 8 pm. And went underground. I called them myself on 10/22/2024, after several switches by different operators, I was informed that the service center found only two problems out of three, and they do not see any problems in the fact that the washing gel and conditioner are not taken from the washing machine tray. And that they need a few more days to make repairs. Finally, on 10/30/2024, I receive a call from the manager, saying that the washing machine has self-cleaned and there are no problems and that they will bring it to me on 11/22/2024. I hire movers again, but when the car arrives at the entrance, it turns out that the body of the washing machine is cracked. No one warned me about the fact of external damage during repair or transportation. And how could I agree to defective equipment for almost 5,000 rubles. New, without discount for markdown due to defects. I immediately informed the manager about this fact by phone, and made a written request on the website. And today 05.11.2024, I do not have a washing machine, I have been paying for it for the second month, because the percentage is dripping, and all this time I wash the old-fashioned way in the bathroom, tearing my back and tearing off my hands. And AMD managers.Bye, they don't even get in touch! There is no direct phone to the warranty department, you have to call the sales department, and there they only promise that "they will call you back."

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Павел Жмышенко

Level 3 Local Expert

I ordered a hair iron. They sent the goods that were obviously defective with a leaky wire, while they did not forget to put the documents on the return of the named product to another store due to a defect) “Those. support” responds with a couple of messages a day, that is, it took 3 days to negotiate a refund for the product. Refunds are made only in cash, for which you need to go to them at one of the pick-up points. It's just a disgusting job, both for the store itself and for the “support” service. I do not advise anyone to buy anything from them.

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Влад Ок

Level 3 Local Expert

I ordered a coffee machine, after 4 months I stopped brewing coffee beans and the cleaning function stopped working. I took the car to the pick-up point for transfer to the service center and diagnostics. We transferred the car to the Triovist service center (21st century). There has been no information from the service center for 47 days. The amd service center itself.by has never called first, all the information has to be pulled out with ticks. I've been calling for four weeks and they ask me to wait. On the forty-seventh day, it turned out that just on the day when I called them, a response came from the service center, the warranty was denied. AMD service center managers.by, when transmitting information to the Triovist service center, they did not send a request statement with the machine, which indicates all the malfunctions. In addition, after talking with the specialists of the Triovist service center, it turned out that the car was diagnosed 3 days after its transfer to the service center amd.by The 53rd day of diagnosis and repair is underway, the car has not been diagnosed. I ask the heads of the service center To order a coffee machine, after 4 months they stopped brewing coffee beans and the cleaning function stopped working. I took the car to the pick-up point for transfer to the service center and diagnostics. We transferred the car to the Triovist service center (21st century). There has been no information from the service center for 47 days. The amd service center itself.by has never called first, all the information has to be pulled out with ticks. I've been calling for four weeks and they ask me to wait. On the forty-seventh day, it turned out that just on the day when I called them, a response came from the service center, the warranty was denied. AMD service center managers.by, when transmitting information to the Triovist service center, they did not send a request statement with the machine, which indicates all the malfunctions. In addition, after talking with the specialists of the Triovist service center, it turned out that the car was diagnosed 3 days after its transfer to the service center amd.by The 53rd day of diagnosis and repair is underway, the car has not been diagnosed. I ask the heads of the amd service center.by contacting me to resolve the issue.

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