We booked an apartment a month before arriving at OZON, first we wrote a couple of days in advance, everything is fine, no surprises, then they contact us a day before check-in. " We wanted to clarify with you, tomorrow it will not be critical for you to go to another 2 room apartment, located near the previous address also on Independence Avenue. Nice 2 bedroom apartment. The cost will not change. We'll send you the photo now. Sorry about this situation, I had to close the facility temporarily." And this is the message we receive a year later) our second trip with this company✌🏽 Then the receptionist calls and tells us that the apartment is also close to the center and their prices are the same for all two rooms) apparently for fools, we thought we would have guests here, but no, we understand perfectly well that this is already problematic for walking distance with children. After I clarified that we are Belarusians and we perfectly understand what and where you are offering us at the same price, at least we were offered a discount) but this did not save the situation, because we needed to work in the center)

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Level 7 Local Expert

We booked an apartment through the Island, we received an email within 3 hours to contact the owners. 10 minutes after booking, we received the answer "Since we did not synchronize with the island, and we have already closed the apartment by phone, I can offer another option)" We had to urgently look for other options

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