For many years, the Sushi Arena was one of my favorite places for me and my friends. But our last visit was a disaster.
We ordered a table in advance, having discussed all the conditions (we wanted a table on the veranda near the window) and made a reservation.
When the order arrived, it was brought only after 40 minutes, except for cocktails (20 minutes of waiting). Question: why take a pre-order if it does not affect the waiting time.
During the rest, the waiter came up several times - you can see a large load. Dirty dishes were on the table all evening.
And besides, there was an unpleasant situation with the allegedly confused tables and we were asked to move to another table (not the one we ordered). Among the changes, they helped us move with food (the plate was snatched right during the meal).
No discounts, no cocktails-there were no changes.
In general, this was our last visit to this institution. We were very disappointed.
Among the advantages: delicious sushi.
Cons: very long wait, service, no customer orientation
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1
Оля Олешко
Level 3 Local Expert
July 12
We express our great gratitude to the waiter Herman!!! For such an attitude towards visitors, in which so much attention, friendliness, care, smiling and kindness are expressed!!!) I wish there were more such wonderful waiters!) The cook and the rest of the staff — thank you very much!!! As always, it is delicious, pleasant and very atmospheric! Thank you all very much, prosperity and more visitors!!!)
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1
Show business's response
Иван И.
Level 4 Local Expert
June 9
We visited a cafe with friends on 06/08/2024. Delicious food, fast service, attentive and courteous staff. Despite the heavy workload, everything was on top. Keep it up !