Autofan
49 reviews
May 18
For the first time I turned to this car service on Publishing Street almost two weeks ago, where I decided to change the brake pads purchased in their store, since practice shows that it is better to change spare parts at the car service of the store, so that later, in case of a defect, the store does not drive to the wrong installation in the car service.
It is certainly a plus that there is such an opportunity.
But it does not cover the huge disadvantage of the lack of competence of employees in working with clients.
The main imprint was initially placed at the entrance by an employee Pavel, who is clearly not interested in the fact that the client can turn around and leave. Of course, you can't call it rudeness, but it's obviously audacious.
It takes a long time to describe the dialogue, so I just outlined the essence.
The car service itself looks fresh and clean, there is even a sofa for waiting for customers.
Repair area for several cars, equipped with lifts, there is a collapse.
But they didn't do it very well for me, because the car is still pulling to the left on a flat road.With this trouble, I turned to Pavel, on
that a car service employee started saying very strange things:
"So it happens, it's the slope of the road.It is necessary to travel for at least 10 days, and then time will tell"
In the future, when diagnosing the chassis, employee Pavel told me that it was time to change the left outer tire and it was necessary to order a spare part again at this car service,
when asked about the delivery time, he replied: "Well, it's hard to say so right away, I'll clarify and call you back"
It has been more than 14 days since the appeal, but no one has called.
It is clear that the management has spent money, but clearly does not know how to count their money since they pay their employees salaries for such work.
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March 19
I was prompted to write a review by the slogan on their official website - we want you to be satisfied.
And I really got such a "lot of fun" that I can't help but share!
They changed the bearing in the hub of my Kia. Driven... It turned out that the knuckle was overheated when they tried to unscrew the bolts. As a result, the silent block began to hang out in its nest.
In fact, everything happened because of the blatant irresponsibility and negligence of the employees of this service station... And this is evidenced by many facts.
Any car mechanic, when disassembling the suspension, must know that it is necessary to fix the half-axis so that it does not shift under the influence of its weight. A service station employee
Did Pavel not check the rotation of the wheels after installation?
But, nevertheless, he released a faulty car.
They refused to fix the defect, saying it was not a warranty case. What kind of guarantee are we talking about if one node was repaired and another was damaged? But Pavel, the employee, began to compose tall tales like: "Buy a used silent block on disassembly - it's inexpensive."
That's what I got "pleasure". I don't know if the scammers are working there, or just inexperienced. Only this sharashkin's office, I'm going to drive around a kilometer now. Let them learn on other machines, not on mine.
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May 9
We signed up for Audi diagnostics . The car was driven onto a lift, where it stood for 1.5 hours. The diagnosis itself took 5 + 5 minutes. The rest of the time the car just stood there. As Master Pavel explained, the server is having lunch.- Why did you park the car and take the lift?
After that, Dima, a pot-bellied locksmith, shone a lantern on the bottom and said: everything is fine. And he hobbled off. But even I can see that the output of the front discs is large, and not 10%, as stated in their paper. In general, profanity. It took 1.5 hours of time and 50 money. I DO NOT RECOMMEND IT!
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July 17
A cozy place. The central lock was restored quickly, efficiently and not expensively
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August 11
I asked about the electrics. They promised to make a diagnosis, and advertised themselves that they could even do what the dealer could not. As a result, for some reason, the chassis was diagnosed. They didn't find anything, they just dismantled the whole car.
Master Pavel
persistently persuaded me to change the oil (I changed it two months ago in the same place).
When I asked for the diagnostic protocol, there was a hitch, only in words it was said that there were no errors. In the evening, Pavel sent a photo of a computer to WhatsApp, supposedly diagnosing my car, only the VIN code was not mine!!! To which the receptionist Pavel replied that the VIN code is not always reflected correctly.
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November 25
I will not go to them for THOSE INSPECTIONS anymore .I found fault with the little things . I went to another station and walked through without question .
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October 2
Electrician Vitaly spec.It is clear that he is talented and literate. I don't know the others.
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April 8, 2023
A decent organization. Here you can do everything that your car needs. The quality of the work is excellent, it is done quickly and accurately. If the repair is not long-term, you will be offered a coffee in the waiting area. I recommend you to visit
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February 7
Poor customer orientation of the staff, ordered spare parts by phone, the order was accepted by master Igor , said expect a call , no one called , they arrived a day later and it turns out there was no order ! Is that how it is????? what kind of attitude is this??????
In the end, master Igor
he did not issue an order form, and when he was contacted, he began
to flaunt his "membership" in the administration and friendship with the Director, referring to his experience in the automobile department.This has nothing to do with the order or the service.
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June 9, 2023
In winter, I changed the timing on the Ford Galaxy, everything seems to be fine, but a day later I saw a broken wire from the air conditioner compressor, the repair cost more than replacing the timing.the wire was not fixed during the replacement.None of my cars will ever come to them.
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2
March 4
Excellent service, I would like to say a special thank you to the car mechanic Dmitry Kovalenya
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April 29, 2023
Those.they refused to carry out an inspection, lunch starts at the master at ten minutes to one, and he will not work from lunch, because the day is shortened. I'm amazed))) the order desk can only pay, the employee's regime and desire are not responsible. It turns out that it is possible.
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January 16
We came to diagnose the suspension. Refused!!! Make an appointment in advance!!! And this despite the fact that there was not a single buyer in the salon. About six masters were sitting just like that. The master receptionist Pavel referred to the internal "regulations" and refused to apply for repairs-apparently he was very busy watching the series on his phone with free Wi-Fi.
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October 20, 2022
The car was undergoing a technical inspection. All parameters are normal. I liked the master's attitude to his work. He correctly suggested what to pay attention to during the further operation of the car. Thank you.
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September 5, 2023
After I saw that the workers were knocking down aluminum ridges with a sledgehammer in the passat -b 5, I would not have given the car to them for repair in my life.
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2
August 9, 2023
We changed the pump on the car for two weeks ((((. As a result, after the repair, for some reason, the shock absorber of the trunk lid turned out to be broken
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January 11
Excellent discussion. Bonuses when buying. Polite staff. Prompt execution of the order.
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2
May 1
I constantly repair my cars, the quality is excellent
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August 28, 2023
A small car shop with a large assortment
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December 24, 2021
Great setting. High-quality, fast repair. Attentive attitude to customers! Thanks!!! High quality specialists!!
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July 23, 2022
Rough service, the masters are not interested in the client. On the positive side: The spare parts engineer is a fairly competent and polite person.
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July 27, 2023
Excellent service station. Responsible employees. I recommend
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August 12, 2022
The car was repaired.As promised, the car was ready by 16.00.Well done guys, thanks for the help.I recommend.
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June 25, 2022
Many thanks to the staff of Avtofan!!! All work is done efficiently and quickly. I wish you prosperity!!!
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November 22, 2023
The best service in Grodno.
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February 28
Excellent service.
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September 7, 2021
They service their car at this service station. Everything suits me. Competent specialists. Sometimes they surprise you pleasantly. Prices are the same as everywhere else, but sometimes they surprise. One disadvantage is that it is difficult to get through.
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June 23, 2023
They're relaxed and not trying.
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1
January 28, 2022
Be careful from this organization, they are bred for money, customers are treated in inappropriate ways
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December 10, 2021
Excellent car service and always good service.
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September 14, 2023
Good craftsmen
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February 3, 2022
The best place for car repair and maintenance in Grodno🖤
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May 1, 2022
Well done on the mechanical part, but there is no normal electrician.....
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December 9, 2021
Fast service, always good attitude to customers
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August 23, 2022
The guys are great. They hear the customers.
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January 11, 2022
The service is excellent. They work fast.
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November 3, 2019
Polite staff. The service is of a good level. It's a little cramped inside. The atmosphere of the salon is not felt. It resembles a storage room
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3
August 23, 2019
I've been there a couple of times. I didn't like it. It's hard to find out something. I have to run around the car service station, without result. We have to persuade the staff to provide technical assistance.
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3
January 2, 2022
A good service station, for reasonable money.
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July 1, 2018
I liked everything. The guys are attentive and polite. In addition, the prices were pleasantly surprised. The quality is also good. I'll come again
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August 12, 2022
everything is OK.
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June 14, 2022
Great!
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February 9, 2021
Quickly and efficiently
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March 22, 2021
I recommend 100%
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July 24, 2019
They do everything well and quickly!)
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September 30, 2018
Excellent service, responsive to other people's troubles staff!!!
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February 21, 2020
Normal service
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December 19, 2018
Very slow service
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December 15, 2018
Super everything
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