AutolightExpress
155 reviews
December 30, 2024
Happy New Year 2025, dear partners! We wish that this year will give you new great opportunities and prospects for prosperity and success. May there be happiness in your homes, love in your hearts, and stability, trust, honesty, mutual understanding, and luck in our partnerships!
Many thanks to the girls Victoria and Anastasia for their understanding (department of dispatch control of deliveries in the Republic of Belarus) and the driver Yuri (Brest) for the prompt delivery of the cargo on 12/30/2024 on Oktyabrskaya Revolutsii Street in Brest.
Sincerely, MK-VERTICAL LLC.
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1
April 1
I have been working with the company for 5 years now. Everything is always clear and on time. Drivers deliver to the door, or help to carry to the car. They call 5-15 minutes before arrival. They are always friendly and welcoming. If you want to be treated with respect and understanding, it would be a good idea to start with yourself and treat employees normally, and not as servants. I've heard people talking to drivers, and it's a quiet horror! And if you want everything to happen without any interference, you need to study the documents that you sign without difficulty, and not just run through your eyes, and then look for the guilty and shout how bad everyone is! The rating of the company was clearly underestimated by such people who, due to their carelessness or lack of manners, did something wrong themselves.
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3
February 28
Terrible service! As an organization, we ordered delivery from Minsk to Soligorsk. There are a lot of disadvantages:
1) The employees are incompetent through one, they made 50 calls while they processed the transportation;
2) The cargo arrived all dead, exposed;
3) The driver turned out to be a boor, refused to even serve the cargo from the car, let alone unload and bring it in, explaining that the contract states that unloading cargo is possible only with a total weight of up to 50 kg (we had 57 kg). This is indeed stated in the small print in the contract, read carefully and do not step on our rake);
4) They asked to call an hour before delivery, but no one called;
5) You can not open the cargo to check the integrity before the driver leaves (Do you understand the absurdity of this condition???)
In general, if there are other options for transportation, it is better to use other delivery services! As an organization, we very often use the services of carriers, and we conclude that it is better to wait or overpay for delivery, but in no case contact this organization.
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February 25
It could be described in great detail, but the rating is already below the baseboard. I'm trying to place an application, but he won't let me into his personal account. It is difficult to get through to the operator and get information that the client agreements are changing. I suggest we come to them with a seal, terminate one and conclude the next. But there is no procedure for a week. All plans and shipments have collapsed. Do your best in front of your clients. And this is after many years of working together. Without explanation... Without notifications. Previously, it wasn't always smooth either, but this is overkill.
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May 23
On 22.05, equipment delivery was ordered from Minsk to Vitebsk, the preferred time was 10 a.m., the driver, A. G. Romanchik, did not warn that the delivery would be late, he called only at 13.48 in 4 minutes, thereby violating the regulations, he delivered at 13.53, since I had never used this delivery service, he only said it should be written, Full name, signature, I asked if it was necessary to set the time and date, he said no, you can check the accounting documents that there is a different handwriting. As a result, from 10 to 14, I lost clients and revenue, I also lost wages at my main job, and my colleague from Minsk did the same. I have never used this delivery service, I will not use the services of this company, and I do not recommend it to anyone!!!
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December 31, 2024
It's impossible to imagine a worse delivery company. They could not pick up the cargo for several days, although we indicated the correct dimensions, they were fed with "breakfasts". The cargo had to be delivered by 31.12. As a result, the freight forwarder postponed the pick-up of the cargo, but at the same time guaranteed to deliver the cargo on 31.12. As a result, they put the delivery on 03.01.2025 without warning anyone!!! And no one will accept the goods anymore! Because it was bound to be delivered on 31.12!!!! It's just a horror. Disgusting staff, complete boorishness, absolutely everyone is lying! Never use their services! Save your nerves!
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3
December 26, 2024
Excellent service, competent staff promptly resolved the delivery issue!
I would like to thank specialist Veronika for her professionalism!
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4
April 2
I have been using this delivery service for several years. The obvious advantages : the speed of delivery (compared to our Belpost / Euromail), there are zero queues, couriers are quite adequate, they are accommodating.
Special thanks to courier Roman Yazhevich, his clarity and responsiveness are excellent!
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1
March 14
I am completely disappointed in this company. I specifically asked the manager if the boxes are opened by employees if they get lost during transportation, to which they replied that it is forbidden for them and even if the boxes are lost, they do not open anything. BUT APPARENTLY NOT IN MY CASE. Because the lost box came to me with an open stationery knife, which is absolutely clearly visible and with a cut jacket inside. :( I don't plan to work with this company anymore
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1
1
May 7
The driver arrives on 07.05 at 16:55 (the cargo is picked up from 15:00 to 17:00) and says that he will not pick up the cargo, because there is no place, there are no other available cars, and if you do not like something, call the operator. That's all you need to know about this company.
In general, the employees of this company don't give a damn about your orders. Despite the fact that they have one cost, in fact it increases by 2 times after delivery.
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1
1
January 30
There are a lot of questions about picking up parcels, they can be late or arrive earlier, and if the customer asks to wait 10-15 minutes, they just leave, the attitude of the drivers is not good, the support service always speaks in defense of the driver, but they do not delve into the essence, they do not call for delivery as prescribed for an hour or half an hour, then they swear and leave that there is no at the recipient's place
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3
March 29
The cargo was delivered only on the 3rd (!) day, 3 working days were lost when you need to sit in the apartment from 9 to 18. The driver refused to carry the cargo to the apartment, but had to do it, as it turned out later. The product was damaged, but the company refused to compensate for the damage. I do not recommend using the services of this "company" to anyone. Lost time, nerves and money.
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1
April 14
How to put a zero here!? They're so dumb and numb that it's impossible.
The driver couldn't put a 20 kg box in the car, the girls carried it instead, but that's half the trouble, now they don't give the cargo to the Customer, because THEY LOST the INVOICE THEMSELVES.
Service - number
Staff - number
The last time with them
Guys, there are DiPiDi and a bunch of other services - this anarchism should disappear.
Thanks for your attention!
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December 24, 2024
I do not recommend it!!!! They have been working for more than 10 years, they have ruined the cargo transferred for transportation, they do not want to refund! only unsubscriptions from their side and nothing more. Communication is only via e-mail or in the form of contacts by mail!! They're taking their time not to reimburse anything! Although the price of the issue is not that big! Therefore, I do NOT RECOMMEND it again!!!!!!!!!!
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4
1
May 28
It's the same thing every year, and the drivers are doing their best to complain to the logistics and managers. Hundreds of complaints about the lack of any organization of work are sent by SMS with the text your order will be delivered between 9 a.m. and 6 p.m. on such and such a date, are you serious in the 21st century that we have to sit and wait for you all day, it's a shame that only you get money, delivery should be like everyone else's by 15 or the period is an hour or two at most. In general, confusion and vacillation.
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March 20
The package arrived on Wednesday evening, although it was supposed to be on Monday. We were notified about the delivery by a message in the messenger, we didn't even call in advance! Fortunately, the message did not end up in spam.
When the courier arrived, I still had to wait, because the employee had no idea if I could open and check the package for integrity.
It is not clear how they work.
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1
November 27, 2024
27.11 Denis, the driver, notified me of his arrival at the document delivery address only after he was already on the spot with the words "Get out faster, I've arrived"
I was not at the place of delivery at that time (because no one warned me in advance that they were coming to me).
The driver, realizing that I was not in place, replied to me that now I need to catch him myself along his route.
So be it, I have come to terms with this attitude of this "courier" to my clients. I called and arranged where to drive up to pick up my documents. I drove half the city to the designated place and had to wait for the courier to arrive there.
When I received the documents, the driver did not even check who I was at all and to whom he was handing the documents. They didn't even require any signature for the fact that I actually received something. That is, any outsider could have taken the documents
And for this entire delivery, I also paid 26 rubles out of my pocket. Yes, such a delivery is not worth a damn for such an attitude
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5
2
March 2
I would like to express my special gratitude to the driver from the cargo delivery service, Sergey Ivanovich Tovstushko!For his humanity, understanding and compassion.Getting into position and assisting in lifting goods and cargo to the floor...Neither included in their official duties, nor directly to them.Many thanks to him and people like him!
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November 22, 2024
The worst service in existence. I had no choice because the store only cooperates with them (I sincerely do not understand why). They do not meet the client at all, like the celestials. I applied on the day of delivery for a change of address to another (neighboring) area, so as not to postpone it to another date. The order is very important, due to circumstances I was forced to change the address.
By the way, I am the only client who made this request and knocked on all the doors to all the contacts as early as possible. I also raised the sender's ears so that they would send the letter themselves and somehow influence the situation.
I had to BEG all the operators, write letters through the form of the site "comments and suggestions" and so on.
in response, either scripts or "we will transmit and CONSIDER your request and respond in 2 hours." They did not allow me to personally communicate with the courier in a human way. In general, I spent an HOUR of calls trying to get the information sent to the forwarder.
And then the answer comes 2 hours later: "unfortunately, it is not possible to change the delivery address. We have distributed the route and your delivery to this address will cause a delay. If you can't be at the first address, then you can go to the driver somewhere in the city."
This is despite the fact that I reported the address just at the time of route allocation. But these are such principled couriers that they didn't want to. I wonder if rush hours, accidents, traffic jams - it takes less time than stopping at the only additional passing address? Haven't you heard about customer orientation?
I will do my best to avoid cooperation in the future and I do not advise others.
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6
2
February 11
The disgusting company didn't ask what time it was convenient to send it. At that time at work I ordered a stretcher for the car. The car weighs. The service urgently needs to be completed. In the end, they can't send it to anyone.
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1
1
December 27, 2024
It was indicated that the delivery would be from 18:00-21:00. THE DRIVER DENIS called at 21:35 and said that he would deliver the goods from 22:00 to 23:00!!!! WHY CAN'T WE NOTIFY YOU IN ADVANCE so that we won't be tied to the house at this time?!
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3
November 20, 2024
They work disgusting. We were waiting for express delivery before 10.00 (which the sender paid for). As a result, there is no information at 11.30. For a huge number of feedback requests, the dispatchers repeat as usual: we are sorting it out. At the same time, no one knows where the order is and at what time it will be delivered!!! After the next application, the information already sounds like: we lost 1 of 2 places, I'm sorry, how is it? Everything goes in 1 car! The delivery is urgent, the production costs. I would like to ask a question: who will pay for a simple one? And it would be nice to see on the website the phone number of the quality control service, freight forwarders and someone from the heads of this office, and not just a contact center. For quick resolution of issues.
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5
1
July 31, 2024
We have been working with autolight for a long time. I would like to note the work of the Lida region, in particular the driver of Kiyanko Artem Vitalievich. The main qualities of this employee are accuracy in the performance of work, non-conflict, responsibility and politeness. Always on time, which is very pleasing and gives you the opportunity to work in accordance with production plans. The entire Leeds team works harmoniously and responsibly, you can always get a competent response and support. We express our sincere gratitude for the work of such a wonderful team.
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2
4
March 20
Excellent service, the courier called in advance, warned about the delivery, agreed to drive to a slightly different place (there was a jamb with the address).I am very pleased, thank you!
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May 31
The service is disgusting. Cargo delivery is carried out with constant delays. They are not responsible for anything. You hand over the cargo and pray that the whole thing will be delivered. Just an ugly bunch.
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August 6, 2024
I do not recommend using this service for both legal entities and individuals.The courier, after hearing that another person would pick him up, said go down to the barrier, in response that he had to deliver to the door, said that he did not have the right to hand over to another person and left, after he picked up the phone, only from another number.And Avtolaitexpress LLC, you do not need to answer that the fact is that the courier cannot accept an order from another person, he was just too lazy to get up, because after saying that another person would take it, he said then go down to the barrier!Also, an order was made through a third-party application and the time was indicated from 18-21, but the courier was already at 10.00, and therefore it was not possible to pick up the order to the person for whom it was issued.
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6
3
March 10
Terrible service,first the driver picked up the goods, brought them to the sorting point and eventually refused and returned, the drivers still need to learn,irresponsible!!!!
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September 14, 2024
Terrible delivery. Huge delivery intervals of 8 hours, which couriers cannot get into in any way. The hyphenations are incomprehensible. The communication is disgusting. I do not recommend it to anyone.
In this case, the delivery was scheduled for the period 9-17. At 17.40 we contacted the driver, replied "I will be there soon", and then just rescheduled delivery to a random day. And this is not the first time. Of all the courier services with autolight, the most negative and unpleasant experience.
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7
November 19, 2024
Thank you, everything was received promptly. you are the best of the companies with which I received the cargo, the driver is neatly dressed, polite, helped with unloading.
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2
4
September 6, 2024
Terrible service in Borisov . Employees , managers , themselves do not know where they have a room for accepting parcels . There are no employees on site , you rush back and forth , through some garages and warehouses , and everywhere is closed . Then they call and say come here, go there. In general, if you do not want to break your first one, do not use this company if you are from Borisov
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6
November 12, 2024
The most disgusting delivery is the delivery interval from 9 to 18, and if you physically cannot be constantly at the delivery address, then it is impossible to change the address, you need to call the delivery customer so that he calls the delivery company so that they deign to bring you to another address
I do not recommend it as much as possible
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5
1
May 5
10 times, think about sending something, it won't work out quickly, I don't know how they manage to work as legal entities, my experience as a physical person.
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November 30, 2024
Well. The company's rating speaks for itself
I've been getting a delivery since yesterday. They don't get in touch. Wait and that's it
Minus 100 out of five. It's a pity that I didn't know that the store where I made the order cooperates with them
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5
1
July 29, 2024
I am surprised at the negativity of people. I want to thank Autolight for delivering my documents to Brest so cheaply and quickly. I would spend 2 times more on gasoline than this transportation, this is also without depreciation. Having experience with Yandex. taxi, I choose Autolight. Keep it up !!! Well done!!!
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5
3
May 15, 2024
Did you know that if your parcel was not even sent to the recipient on time (it is still in your city a few days after being handed over to the courier), then you can only pick it up from the pick-up point by paying for the delivery back?😂 yes, no one provided the service, but you paid for the round-trip delivery💪 at the same time, your refund card will be issued only the next day! I love autolight👍 Do you want an unforgettable experience? Be sure to contact autolight, they will cope with this task better than roller coasters
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9
2
July 22, 2024
I have been working with the company for 5 years, I have been delivered to completely different places (deaf, remote) and often high-security facilities. When questions and difficulties arose, they solved everything on the ground and quite quickly. Before writing negative reviews, try to read the contract first ;). Thanks to the guys for their hard work!
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5
4
October 18, 2024
Today, they helped me deliver the order quickly, even though the request was not made by a certain time. There was just a force majeure, which the staff of autolight (in particular Anna) helped to resolve in a short time.
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1
1
September 27, 2024
Of the pros, there are only cons! Disgusting office! They do not accept the application by phone, and I could not place it on the website. And I wrote and I called, they helped reluctantly. I sat over the application for several hours, but even with their help, nothing happened. Without completing the task, the manager stopped communicating with me!
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5
1
December 13, 2023
I have been working with Autolight for many years. And honestly, I'm amazed when I read such negative reviews)). They just move the goods to me, and I constantly send them by cash on delivery. Everything is smooth, the customers are satisfied. There must have been some roughness, but nothing pops up in my head. I just like working with them, that everything is clear with them! The main thing is to fill out the application correctly on the website. If something is unclear, you can call a short number. They always picked up the phone or called back. All issues were resolved promptly. Yes, this company has a certain work schedule. It is necessary to adhere to it and there will be order.
I put a five in order to somehow raise their rating, because I think that 1.8 does not accurately reflect the actual state of affairs. I am working with autolight and will continue to work.
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6
9
February 19
It's just terrible, the company started working just disgusting after the New Year.
The operators are always unhappy.The problem is not solved by the word at all.
They only move when you call them yourself and ask them to resolve the issue. And then…
The cargo is not picked up on time. And they don't even warn you that the driver will be at another time.
Everything is sad with cargo delivery too.
The company has gone down a lot... unfortunately... it has become unpleasant to work with this organization
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June 24, 2024
I rarely write reviews, but here, of course, the company should think about the work regulations. They treat the customer's time terribly, the courier said that he would deliver it by a certain time, and then it turned out that it was not working, I left and could not accept the order. The company I took the goods from has lost, now they are returning the money to me because of the incompetent staff.
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9
2
April 1
Everything is fine, it was delivered as agreed, thank you!
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January 1
Terrible attitude, I haven't met anyone anywhere, the operators are rude.The delivery was delayed for a day without warning.Horror
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1
December 15, 2023
There is no worse company. Now you can apply to the visa application center only through them. They charge crazy money. For the delivery of documents from Grodno to Grodno, they charge 55 rubles per couple of kilometers. In my opinion, it smells like some kind of leftist schemes, they are sawing money together with the visa center. When they took the documents from the visa application center, they managed to give them to another place. I discovered this at the end of the day, my documents were in the status of delivered. The driver, contrary to the instructions, did not even bother to call me that he was delivering the documents. Then there were excuses that it was too late to look for documents in the evening, they would start looking for them in the morning. In the morning, they were again surprised how such a thing could not be, their driver was a holy man, he could not do such a thing. After my threats to contact law enforcement agencies, they began to search. By lunchtime, they themselves were already scared and wanted to write to the Ministry of Internal Affairs an appeal for the cancellation of my passport, but miraculously it was found. Even after that, they could not deliver it to me in Grodno for 4 hours. As a result, the driver went on strike and the passport was delivered to me by the head of the company's office in Grodno. In my opinion, such companies should be closed, not to have any business with them. Talking to them cost me nerves. Their answer is that the driver just made a mistake, it's okay, because on the second day the documents were still found, just the human factor. They didn't even apologize to me.
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16
3
January 25, 2024
I do not recommend it! This is not the first time there have been problems with delivery. I never write reviews, but it boiled over here. From the latter, the order was supposed to arrive at a specific time interval, from 18.00 to 21.00. At 19.35, a message arrives that the delivery time has changed from 18.00 to 23.00. I always try to be understanding, everything happens. But! it was not possible to wait until 23.00 at the delivery address. The message indicated the phone number to contact. Naturally, after several attempts, I couldn't get through. Although I wanted to arrange in advance either a change of address or delivery for tomorrow, so that the courier would not go after 21.00. As a result, the courier called only at 21.20. The order was not received at the right time
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17
3
March 4, 2024
I have been working with Autolight for 2 years now. In the beginning it was all good, but then it started:
1. Rude incompetent communication of the call center staff.
2. They lose the e-mail to which they have been sending applications for 2 years.
3. They arrive an hour earlier than the agreed time, if they are not ready earlier than agreed, then they leave without picking up the order and inform the customer of the shipment in an incorrect form.
4. Theft of goods. Before sending the goods, customers began to take photos and videos of the boxes, since they receive goods with autolight adhesive tape and a lack of goods. I attach the photo to the review. "I smeared the name of the company and the customer."
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8
4
May 10, 2024
I don't see any advantages in this delivery:
1. Rough communication of the call center with customers
2. The delivery time is scheduled from 9:00 to 18:00. It is not known exactly what time they will arrive - early in the morning or specifically at 18:00.
3. It is impossible to arrange to change the route if you do not have time to take your order at the time when the courier calls.
4. Postponement of delivery is scheduled more than a week later
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12
3
August 12, 2024
On 08/12/2025, delivery was made to Zhitkovichi.
The courier waited until I unpacked and checked everything, and helped me unpack it himself. He waited patiently while I called the store to clarify the items in the order.
I am happy with the delivery)))
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1
January 1, 2024
Our company Belias LLC has been working with this company for six months, I can say that there are both + and -.
Here is an elementary comparison with delivery 24.
Autolight and delivery 24 are competitive. If the delivery of small goods in some directions is autolight cheaper than delivery 24.
When delivering cargo weighing more than 80 kg, our company is forced to purchase a pallet and attach the cargo to the pallet, this creates additional problems for us. Delivery 24 does not require us to additionally put a pallet and pack the cargo. The pricing procedure for transportation services at delivery 24 is 5% less than that of Autolight.
Therefore, we compare the services of both companies and so far we are 80% inclined to delivery 24.
Let the management of Autolight draw conclusions on the order of pricing and quality of services. In 70% of cases, the driver arrives late.
Previously, the autolight had stickers and stickers-the stickers were applied by the driver of the Autolight, now he has to paste them himself.
If the cargo is poorly packed, the driver calls the logistics department, the girl from the department does not try to solve the problem, offer her mount, some cords or cables,
the car of the autolight simply turns around and leaves. They don't appreciate customers.
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7
3
January 10, 2024
We have been working since 2020, there are constantly some problems, then the cargo was not picked up, and they do not warn about the shift in deadlines, cargo pickup, then they cannot pick up the cargo, the quality department does not call back if there are any questions.
And there was a case when the cargo was delivered, but the invoices were mixed up, and they did not go to change them, some promises were more than 7 days, I had to go and change the TTN on my own.
There is a large staff turnover.
Boorish staff,
And it is not possible to calculate the cost of delivery, they have their own system.
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11
1