Baku Marriott Hotel Boulevard
Directions
Shah Ismail Khatai
2.6 km
Xaqani Rüstəmov küçəsi
1.13 km
156 reviews
April 30
Our experience staying at the Baku Marriott Hotel Boulevard exceeded all expectations, primarily due to the outstanding staff who went above and beyond to ensure our comfort and satisfaction.
From the moment we arrived, we were treated with exceptional hospitality. Mr. Said at the front desk recognized our circumstances and graciously offered an early check-in options along with spending time on breakfast. His thoughtfulness didn't end there—upon learning about the length of our stay, he took the time to suggest numerous activities and attractions tailored to our interests, which significantly enhanced our Baku experience.
The personal touches continued with Ms. Nargis from guest relations, who welcomed us with special room amenities that made us feel instantly at home and she added local taste to our arrival to Baku. Her extensive knowledge of local cafes was invaluable to us as avid explorers of local cuisine. Her recommendations led us to some hidden gems we would have otherwise missed. Ms. Nargis was also personally very attentive with recommendations and extra care when one of us was sick. It was really a great example of personal involvement and service.
We also received great help from Ms. Nigar as well from guest relations, who assisted us with restaurant reservations and always acknowledged us whenever we encountered her.
Our initial introduction to the room was expertly handled by Mr. David, our bellboy. His detailed explanation of all room facilities and amenities was helpful, as was his remarkable knowledge of many languages. What stood out most was his friendly, approachable demeanor that immediately put us at ease and made us feel welcome. Mr. David always addressed us by our names and greeted us with a warm smile and genuine care each time we encountered him. We are extremely grateful for his attentiveness.
The dining experience at the White City Restaurant deserves special mention. Mr. Rashad, the restaurant manager, exemplifies what leadership should be. We were continually impressed by how hands-on he was with his team, creating an atmosphere where every staff member reflected his dedication to guest satisfaction. His personal attention made breakfast not just a meal but a highlight of our day. We found ourselves returning daily, drawn as much by the exceptional service as by the outstanding food—the Azerbaijani breakfast is particularly worth trying! Mr. Rashad’s excellent attitude to guests were perfectly shared to his team. Mr. Jafar and Mr. Arif also deserves recognition for their meticulous attention to detail and impeccable service.
Even when we encountered an issue with our spa booking, the staff’s commitment to guest satisfaction shone through. Mr. Emral, Mr. Rufat, and Mr. Gasham intervened promptly, transforming what could have been a disappointing experience into a testament to the staff’s dedication to guest care. I'd like to especially note that Mr. Gasham continued to monitor our stay and consistently checked if everything was satisfactory or if we needed any additional assistance.
Room Service Supervisor Mr. Emin and waiter Mr. Nasiibli were exceptionally helpful in accommodating our special orders that weren't on the menu. They went above and beyond to ensure our requests were delivered exactly as specified and in the shortest possible time.
Black City Restaurant was nice as well with good serving and Bar Manager recommendations. Just would not repeat visit because of heavy smoking smell for me.
Pool and Gym was nicely equipped, M Lounge area is absent of smoke smell and with nice view.
One issue worth noting was the persistent smell of cigarette smoke in the hallways and specifically in our bathroom, despite being on a designated non-smoking floor with non-smoking rooms. This detracted somewhat from our overall comfort and was inconsistent with the hotel’s non-smoking policy.
During our 9-night stay, we also observed inconsistency in several service areas:
• Housekeeping quality and attention to detail varied noticeably from day to day
• In-room dining service was unpredictable – some orders arrived promptly and perfectly executed, while others took over 45 minutes and were missing requested items
• “At Your Service” phone calls were handled differently each time, possibly due to language barriers between staff and guests
Despite these inconsistencies, the outstanding staff members mentioned and their dedication to guest satisfaction made our stay in Baku largely enjoyable. I would recommend this hotel to travelers visiting the beautiful city of Baku, with just these caveats about potential smoke odor and service consistency issues.
April 6
Good hotel, if you have business in the White City. Rooms are good, food selection is great! But, it is a layover place for tour groups from India which can cause a pandemonium at breakfast and checkout, check-in is very slow, and then they “forget” to credit bonus points for nights, and when one arrives at 6 am with a booking from a prior night, they apply a cancellation fee which is higher than the rate booked. Never seen tactics like this in any other major chain hotel.
January 6
This hotel is amazing and near the sea with a beautiful view. I stayed a week in a nice , cozy room. The staff is so polite and professional 🙂 I recommend staying at this hotel.