We had to wait in line for about 4 hours. It was necessary to make a large deposit in this particular bank.
The second time we decided to go to another branch, thinking that the problem was not in the bank, but just the place where the branch was located. Damn, no. There's something wrong with the bank itself. Specialists and even their managers cannot give a clear and intelligible answer on the products, they even suggested contacting the central office for clarification.
We arrived right after lunch, and there was a risk that we would not be served until the end of the working day. But there were also those who waited in line and did not have time to get a consultation. 🤦🏻
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марина гмеринцева
Level 11 Local Expert
March 14
We have been serving in this department for more than 10 years. There was everything. But the staff is very good! Now the department has been renovated. It became more comfortable, the ATMs stand aside, which is very convenient
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yura tatsiy
Level 13 Local Expert
January 31
No matter how many times I didn't come and stood at the checkout for at least 30-50 minutes, and there were 2 or three people in front of me, plus a card, the card said you use it for 55 days, then you return it without interest, but they don't say that they start counting from the 1st, it doesn't matter if they made a purchase in the middle of the month or at the end they will count from the 1st and people will do so with interest They get in
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Салтанат Кушкулова
Level 8 Local Expert
August 23, 2024
We often apply as a legal entity, I like the service, but at the checkout, you always wait a long time for an invitation... The electronic queue is not very convenient, without assistants, adults and the elderly find it difficult to get a number, they have to look for someone and ask for help. In general, everything is convenient, ATMs and terminals are new, in good quantity. The building is clean and tidy. The staff is polite.
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Константин Ф
Level 9 Local Expert
February 1
Excellent bank branch, there is a mini cafe, convenient waiting area, pleasant service, I recommend it to everyone
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Гульнара Қаракесек
Level 15 Local Expert
June 4, 2024
Even with the seemingly absence of a queue, you have to wait a very long time, the service is slow, there is only one working cash register, you want to quickly throw money into an ATM, too, it will not work, since they simply do not work, and this is on an ongoing basis. The staff should also keep an eye on their appearance, so everything catches the eye: fortunately, there is a lot of time while you sit and wait and do nothing but watch the staff😅
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Александр Кожинов
Level 16 Local Expert
August 24, 2024
The central office, what else can I say...
both the building and the room are on the level.
The staff is competent and attentive. They can do a little more than a job description for the client in communication. Pleasant impressions from the visit there.
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Черный Соломон
Level 13 Local Expert
September 9, 2023
A great bank! Everything is quickly and efficiently clear! Especially polite staff in the legal department! Everything was suggested, explained and helped to determine the right moments! Thanks!
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Дархан Бидайбеков
Level 12 Local Expert
July 21, 2024
Thanks to this bank, I bought an apartment!
Zharmakhan, a bank employee, helped me in solving many issues and tasks! I thank all the employees of the bank!
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ИГОРЬ Максименко
Level 6 Local Expert
February 28, 2024
Very good managers, always solved my questions and problems, top-level service and with a sense of humor. I will continue to visit this bank, branch
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Гуля Бар
Level 4 Local Expert
November 7, 2023
I have been served in the BCC for the third year, the quality has fallen, disgusting, managers are not competent. They are rude... especially to Temiryazev Auezov. To withdraw money, I sat for 1 hour and 20 minutes. The electronic system does not work, so the workers skip the queue of friends, employees or those who bring chocolate ... I'm terrified of the service. I haven't seen this for a long time, customers are outraged, screaming ... the aura is negative to put it mildly .... Management take action. I made a video of your employee being rude to me …
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Лаура Токанова
Level 5 Local Expert
August 13, 2023
The post-repair compartment is bright and clean. The arrangement of the managers' tables is correctly chosen. There are several dispensers with water for visitors, as well as comfortable sofas for waiting in line and desks for filling out documents.
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София Мищенко
Level 7 Local Expert
August 4, 2024
Polite employees of the branch. The electronic queue and long service are a bit inconvenient. But in general it's fine
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Сандугаш У
Level 4 Local Expert
April 3
Everything is fast and clear, they work on Saturdays
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D-overman
Level 20 Local Expert
June 26, 2023
A comfortable cozy branch, the managers here are smart , they work fast, there is Parking, which is nice. ATMs and terminals . And they also work on Saturday
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Велеслав
Level 16 Local Expert
September 13, 2024
The base is visneee - oh visneee bazaaaa)
In general, everything is fine - when the base is not hanging)))
When it hangs, the guys are playing on the phone and waiting with the client-)
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Aziz
Level 21 Local Expert
May 22, 2024
Excellent 👌 they work well , they do their job well
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John Morgan
Level 16 Local Expert
October 7, 2022
Terrible service. As I understood it, the head of the office was trying to do some kind of procedures in view of the queue. Constantly snorting while working and talking on the phone with relatives.
As a result, nothing really worked out and they left, after an hour of waiting, to another specialist, Karina Ismailova. She did everything super quickly and efficiently according to the necessary procedures.
Corrected the original one star to 4*.
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Тахмина Сафиева
Level 7 Local Expert
August 12, 2024
Excellent service respect for the customer
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Юлия Кординова
Level 7 Local Expert
January 29
Accounts have been opened clearly
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Alexey S.
Level 6 Local Expert
October 13, 2022
Terrible service. When registering an IIN, they were sent to the only PSC 50 times, they are literally rude and do not give explanations. Within half an hour, they had about 5 different reasons not to register anything. In fact, they just say "go to ..."
Sadness, I highly recommend it.
P.S. in the nearest other branch of the same bank, everything was done without problems in 3 minutes
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Алан Алан
Level 4 Local Expert
October 13, 2024
ATMs are constantly not working and the managers are weak
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Айша Омирзак
Level 13 Local Expert
October 7, 2024
I didn't wait in line.very good service
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ilegy69
Level 5 Local Expert
October 31, 2022
You can 't find a worse bank !
I'll explain:
1. I opened the travel card and waited for 4 weeks instead of 4 days!
2. The conditions were to open a currency card, as a result, the card is not a currency card, a currency account cannot be opened through the application, you must come to the bank
3. The support is completely indifferent to your question
Then why do you need your card?
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Ерке Абденова
Level 17 Local Expert
October 25, 2022
There is no ticket for the queue, cashiers constantly respond rudely as if something was stolen from them. Either the receipt is not issued, or the data is not written correctly. You have to check them all the time. If there was another bank, I wouldn't go to them with pleasure
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Мухтар Айткожин
Level 11 Local Expert
September 27, 2023
Previously, there was a branch in the "old style", and now it is even very modern, already an electronic queue via QR
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Дмитрий Ж.
Level 6 Local Expert
September 20, 2022
Department of game. I wanted to open a travel, I sat for an hour, a woman in a fashionable suit launched random people without a queue without any comments, and we were sitting with another client.
In 40 minutes, she had one person in line. Lol, the service
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Andrey Dorogin
Level 19 Local Expert
December 26, 2023
The bank didn't do anything wrong, but the cashback program was worsened for the next year. And that ruined everything.
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Алексей Чалых
Level 19 Local Expert
September 26, 2024
There are a lot of people and few ticket offices!
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Наталья Дян
Level 8 Local Expert
December 30, 2022
The service is good, the staff is qualified. The attitude towards customers is polite. I recommend.
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Zaur Me
Level 18 Local Expert
April 26, 2022
They work quickly and efficiently. Almost no queues. Good loan issuance. The specialists are better than in the Aksai 2 branch, more competent, and know the bank's conditions better
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Николай Шрамков
Level 9 Local Expert
November 24, 2021
A very good branch.The staff are polite, friendly, will always give good advice and help.I have been using the services of the branch for a long time and I am very satisfied
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Роман
Level 9 Local Expert
January 13, 2023
I have not seen such service in commercial banks for a long time. There is no electronic queue, they behave as if they are paying you money, and not the other way around.
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Эльмира Ико
Level 7 Local Expert
September 11, 2022
A good branch, very competent managers, I received a detailed answer to all the questions I asked. The issue on which I applied was resolved on time.
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Kirill
Level 17 Local Expert
October 18, 2023
There are very long queues, although there are a lot of employees.
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Нурахунов Зилавдун
Level 4 Local Expert
May 18, 2023
We went there the other day, the service is very fast and polite.
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Александр Гряников
Level 6 Local Expert
October 31, 2024
Stuffy
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Галымжан Галымжан
Level 4 Local Expert
April 23, 2024
You're always looking for that bank or ATM
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Yevgeniy Ten
Level 9 Local Expert
April 28, 2022
I am very upset with the service and the atmosphere, as if I got into a PSC, the same green color, a lot of visitors and incompetent staff... Where is the BCC going?
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Руслан Тиранов
Level 9 Local Expert
July 25, 2024
The ATM is ancient
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Арман Тулемисов
Level 8 Local Expert
June 30, 2022
Unfortunately , the collective farm bank is a voice queue , managers are slowing down , there 's a queue at the cash register again , like who 's the last one , I'm behind you .
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Диляра Хамидова
Level 6 Local Expert
March 30, 2024
Well done girls.
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Владимир Карпенко
Level 7 Local Expert
September 13, 2023
Cons- the queue, everything is somewhat antediluvian
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Дмитрий А.
Level 13 Local Expert
January 12, 2024
A good branch, waiting is not fast, but the bank's products are worth it👍🏻
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Ерик
Level 7 Local Expert
July 6, 2023
There is a large branch with parking
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Ержан Умаров
Level 10 Local Expert
November 30, 2023
Everything is great
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Max
Level 4 Local Expert
November 18, 2022
There is a long queue, bank employees misinform about the bank's services, impolite communication.
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Elmira B.
Level 8 Local Expert
December 6, 2022
The norm. But the queue is alive, as if time has stopped there...
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Оксана Бойко
Level 13 Local Expert
November 27, 2019
One of the best banks in Kazakhstan. That's who, who, and they can be trusted! The staff is friendly, the security is friendly with everyone, says hello, they will tell you where it is. Girls are smart, you can approach anyone, it will help you flawlessly! Prosper, guys!
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Nikolay Eglit
Level 12 Local Expert
August 13, 2022
Native. My first Toyoshka was here and is still together. Since 2000....