The bank launders money by converting currencies inside its official application, the support has been writing absolute nonsense for more than a month, does not know how to add numbers, does not see obvious discrepancies in screenshots, does not know anything about currency exchange at all.
In the application, you change dollars to euros, one exchange rate is displayed (for example, 1.0500, in fact, the conversion takes place at the rate of 1.0615). EURUSD is being exchanged, support sends a response stating that the conversion takes place at the USDEUR rate, for example, 0.9245 (absurd), and they also say that the exchange rate in the application coincides with the rate on the bank's website, although the application bug is clearly visible, which is rounded to 2 decimal places.
They don't want to figure it out, they don't want to admit their guilt, they just send unsubscriptions every time. They're waiting for the prosecutor's office to check.
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1
александр любченко
Level 5 Local Expert
November 5, 2024
My sister, who lives in Aktau, Kazakhstan, urgently needed money to close the loan. We had a Freedom bank (Kazakhstan) card with a multi-currency account, including a ruble account (Russian rubles). We transferred the money to my sister's ruble account in the same bank. My sister went to the bank's office to withdraw the rubles received there from the account. But she was refused this, referring to the fact that there are allegedly no rubles, which causes great doubt. This bank has one of the lowest conversion rates (not profitable) rubles to tenge. They couldn't say when the rubles would appear in the bank either. It seems that the bank's employees are forcing customers to convert rubles at their very unfavorable exchange rate.
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1
Show business's response
Нуркуат Ахметов
Level 2 Local Expert
March 28
As with any bank, there are pros and cons. The range of different offers is good, from loans to deposits. You can choose what suits you best. The only negative, I think, is that the interest rates on loans are not the lowest. But on the other hand, they give large sums to buy an apartment and a car.