I am a regular customer of your bank on Troitskaya. Your staff is wonderful, the service is fast and wonderful. The only wish of course is that it's summer now - and it's sooo stuffy in the waiting room, even though the windows are open, but the hall is so stuffy that while I was waiting for my turn, I could faint. Visually, the air conditioner is on, but it is clearly not turned on. We kindly ask you not to save money on customers, and on employees - I can't imagine how they spend the whole day in this mess
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Алеся Б.
Level 5 Local Expert
October 17, 2023
They sell currency with "spots". If you suddenly have to exchange- they will not accept you back. I wonder how such a bill gets on sale to them if they have all the tools to check. I can't imagine how a client can check bills for "spots" when everything is visually in order. The only excuse is that the client himself ruined it (the bill)...
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Show business's response
Виктор С.
Level 10 Local Expert
June 30, 2023
A bank is like a bank. There are no complaints except for one. I forgot and sent money to my RRB card from another card of another bank. Only then did I remember that if you send them through the Erip on Friday evening, you will see them only on the next banking day. Prior and Alpha don't have such nonsense.