The consultant did not react to the fact that customers came from the word at all, in response to questions about the tool of interest, ignored, sat on the phone without raising her head, good luck to your store with such employees
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Ольга К.
Level 4 Local Expert
June 19
I use the store's services periodically. The consultant is polite. It helps with the choice. The last time I found out at home that there was not enough declared volume in the oxidizer
. About 70 ml instead of 100 ml. That is, it will not be enough for the second coloring. I didn't use the diluted paint. I thought it might have been opened. I contacted the store, they sent me quality certificates and a story about cameras that are installed everywhere. The replacement/refund of funds was refused. You will have to buy the paint again with your own money.
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Елена
Level 7 Local Expert
June 14, 2023
I've been to this cosmetics store. When I came in, the consultant was helping another customer. There are two consultants in the room. I spent ten minutes trying to figure out the sea of cosmetics. No one came up to me, moreover, no one even paid attention to me. The girl left. And... the situation has not changed in any way. A professional cosmetics store, it's really difficult to figure it out. Sometimes help is needed. But I didn't get it here. Where is the customer focus? Will I come back here? No.