Belarusbank
149 reviews
February 14
I ordered a prepaid card here, and it was done quickly. The operating room is beautiful and spacious. There are many specialists working at the same time. I connected to contactless payments in the mobile application in three seconds. I recommend it, probably the best bank today.
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May 18
I rented a scooter from Yandex. Yandex also charges a 10p deposit for the trip.At the end of the trip, the 10p deposit was refunded. 10p was not returned to me, I wrote to Yandex support. I wrote to Yandex Support, and they wrote to me that the money was unfrozen, and everything depends on the bank.I called the bank's call center and the bank's office, and they told me to contact Yandex. 2 days have passed , the money has not been refunded .I called the bank 's call center , and the girl offered to make up the proceedings .Where is my money. I agreed. A couple of days later , the money came to me .After a while, the bank called me and when talking to the girl, she admitted that the bank had been withholding money all this time. The bank cheated on me.Bank 10p is fascinating and contact the organization if the organization does not respond for several days, then the money is returned to the client .I wrote a complaint at the bank's office and included comments and suggestions. I received a reply 2 times with a lie that the money was returned 💰 10p on the same day , at the end of the trip .It turns out that the user rented a scooter not how many times a day and not how many days.Then the deposit will not have to wait for how many days ? This should not be the case . The money should be returned immediately .As in other services , I linked my card for the first time and immediately the money was returned .Yandex . taxi and Yandex . Scooter are 2 different services .In Yandex. Taxi, the entire amount is debited immediately at the end of the trip, and in Yandex. Scooters, the trip fee is charged and the deposit is refunded. An employee of the bank's call center does not want to communicate with the bank's clients and stops the conversation when the bank's client is right.They never apologized for everything .This is not how you should behave with bank customers and lie to them .There are no long mobile numbers .Only the city number and the short number are chargeable.I do not recommend these banks.Salary cards are paid, pay for the service. There should be a free salary card, as it was before. I am terminating the service in these banks.
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April 21, 2024
The best bank in the country! Highly professional staff, the widest network, a diverse range of deposits, a very necessary and convenient loan for "native" goods, thank you for it! The Bank provides a full range of banking services to legal entities and individuals, implements government programs, and engages in charity work. That's right, always there!❤❤❤
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May 7
A good, big bank. The staff is trying their best. It's comfortable to expect, if anything. There are automatic machines for accepting bills and handing over the proceeds. Overall good!
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March 7
I am satisfied that all the processes are organized at a fairly high level. Fairly qualified staff. Inconvenient parking.
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March 19
Department 510/402 , Sukharevskaya 62. 03/19/2015. I took a coupon for the exchange of Belarusian rubles at 2:34 p.m. It's already 4:20 p.m., I haven't been served yet, and I'm waiting. Calculate the service time yourself. Disgusting.
At 4:32 P.M., the service started, ALMOST 2 HOURS OF WAITING!!!!
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September 18, 2024
I always go by appointment through the website, they serve me very quickly and efficiently.
One specialist who can arrange a loan, insurance, and a card.
Polite, competent specialists. The hall is spacious, bright, and comfortable to wait in.
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July 20, 2024
In principle, I do not like this bank for its wooden and formal approach to the client, starting with Internet banking, ending with service in branches. But in this department I was pleasantly surprised. It's immediately clear that the main thing is)
Here you have polite, professional service, and no queues.
It would be closer to home - I would only go here!)
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April 30, 2024
I really like this bank. The staff is friendly, always helpful, prompt. The inside is clean and pleasant to the eye. The best of the best banks. I only come here
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February 18
Decent level of service. Definitely customer-oriented. Interior 👍
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April 13
The size of banks is always surprising. There are few people, but the service time seems to take forever... In all banks.
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September 16, 2024
I 'm not happy . She came in order to get a copy of the contract, as a result, the specialist's gaze cut off all desire to be serviced by her. And in addition , she asked a question that in fact should not concern anyone . And the question was from the category "Why do you need it?", in my opinion this is the most unprofessional question. Everyone knows that any documents must be at home, and to request payment for just a copy in the amount of 20p is absolutely.
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January 11, 2024
I am contacting this bank by.Dzerzhinsky, 18 as a representative of a legal entity, sometimes on personal business, everything is convenient for me, it is nearby, the service is excellent, the interior is cool, it is always nice to be there.
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July 22, 2024
There are 3 ticket offices in total. Of these, only 2e are working.
We have the following picture - a queue of 4-5 people sits at the ticket office and waits for about an hour, because in these 2 unhappy cash desks, you don't understand who from other points is constantly wedged in. In addition to this, the queue does not understand how it is built, because people come, take coupons and get ahead of you to these very cash desks.
Utter horror. Definitely not recommended!
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April 8, 2024
Excellent branch, excellent service. Adequate exchange rates, you can even book a currency for a large purchase amount. There is a depository. But there is a huge problem with parking!
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November 6, 2024
A good bank,
you can always buy the right currency. There are almost never queues.
The staff is experienced, they can tell you if you don't know how to make a banking transaction.
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April 3
I've been there more than once!Helpful employees!!!Convenient location!
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September 11, 2024
How can I get through to you? Over the past year, I have never been able to get through to order the required amount at this branch, I called 2 numbers, the support can only give them. How can people withdraw credit funds for an apartment from you, tell me, in fact, ride for luck?
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October 3, 2024
I waited in line for more than 30 minutes, after which a bank employee came up to me and informed me that they had lunch in 20 minutes and they would not be able to receive me.
If possible, I will refuse the services of this bank .
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February 8, 2024
The bank's customer orientation is low. It is impossible to get through to the phones listed on the website, online consultants answer for a very long time, it is difficult to quickly get the information you are interested in. And this has happened more than once. Farther. Other banks, where I have been serviced and am being serviced, warn ahead of time about the expiration of their cards, but here they do not. Bang - and unexpected! A bank card is made by 7 (seven, Carl!) working days... A systemically important bank, well, what can I say!
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April 28, 2023
A beautiful huge office in the city center, impresses not only with its architecture but also with its employees. I issued several of my cards, always quickly, politely, and as professionally as possible. I would like to mention the work of the Gentry Yulia Nikolaevna. This Bank is based on such employees!!!!
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July 19, 2024
It was necessary to order a certificate of repayment of the loan. You cannot order online. I stood in line for more than an hour . The certificate was not issued, they said to come in 3 days for a certificate!! Here is such a service.
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October 3, 2024
Boyarskaya Ekaterina Sergeevna is the most honest and best employee in this Belarusbank!!!
I think that not only in Belarusbank)
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June 6, 2024
I have been working with this bank for more than 25 years.
I have only positive memories.In many situations, the bank took over the leadership to solve certain difficulties.
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January 5, 2024
You can say a bank is like a bank, but fast service, friendly staff and ATMs in a separate warm room, which is very convenient.
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May 18
We came here to buy Belarusian rubles, waited a long time, a long queue
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October 3, 2024
Fast service, competent advice. It's not crowded.
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May 12, 2023
An elegant branch of the bank. It is very spacious inside, a large number of polite and executive specialists. Plus, there is a museum of money inside, which is very interesting
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November 8, 2024
Well done for making round-the-clock ATMs. It's a pity that only on Dzerzhinka)))
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December 11, 2023
Excellent bank, wide range of banking products, fast service, competent staff
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January 12, 2023
Belarusbank has become worse than ever. It is impossible to make transfers via erip for more than a day. I'm talking directly about replenishing the card account. And it doesn't matter if you transfer money from your card to another bank or wait for a transfer. In all banks, a transfer will be made within half an hour, or even faster. And in the main bank of the country it takes more than a day, and God forbid you make a transfer on Friday, then forget about the money until Monday at 18.00, the staff does not explain anything, they assume🤦♀️
I was not in this branch of the bank
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September 22, 2023
I was doing a currency exchange here .. The whole brain was taken out .. With its 6 signs .. They find fault with everything .. As a result, 5.5 hours of Nerves and the exchange is completely completed .. A part of the amount was rejected! A terrible bank! One plus .. The course was normal ! More here! Not ever! I Do Not Recommend It!!!
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October 24, 2023
There are two entrances. There are serious guards on one (without a sign) when going inside. They are directed to ATMs and information kiosks in another entrance. There are four machines for removing and attaching bills. I paid my debts without waiting in line.
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August 12, 2024
The lending department has competent consultants, they told everything, explained everything
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3
September 17, 2022
There is a large Belarusbank building at this address. And at the end of the building there is a branch that works with payments. And that's what I personally encountered in this department and why I put one star.
I'm used to the fact that in bank branches, if one window closes for lunch, then the other opens. And this is being watched with all eyes.
And so I go into this department and they tell me right from the doorstep that they close for lunch in 3 minutes. And they have only one cash register for payments. And there are two more people at the checkout. And of course I don't have time. And you can't make my payment in the info kiosk.
Well, I have a question, this is how awesome employees work there, that they are given time for lunch and at the same time do not care that you need to pay for something. And how well it works to protect the guards, and in other departments there is no one to ask for quick protection. And if the employees in the district offices come out after work as exhausted as a lemon, but they will serve everyone. Then they work carelessly in this department. I'm going to bypass this department from now on. Well, only if he accepts it very, very much and then through a lot of negativity.
This is not a personal appeal to any employee of this department, everyone followed their instructions. Which was invented by their superiors. It's just my vision of the situation I'm in and the conclusions I've drawn.
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July 25, 2023
Maybe everything else is fine here and the staff is polite, etc. The only thing that works poorly is currency exchange, everyone is called to the cash desk except those who want to change money, waiting for 30-40 minutes, I think you can stand for an hour.
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May 4, 2024
The staff is very pleasant and polite, they explain everything clearly.
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May 22
High level of service!
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August 25, 2023
A big, good bank.I've been there several times.There is a 24-hour ATM and several information kiosks.You can top up your card balance at an ATM. In the bank itself, you can extend the electronic key to work.
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September 1, 2023
Dear management, add to your employees a normal dining room and a place where they can spend their lunch! Employees go to smoke at the entrances of neighboring buildings and take out all the cooking from neighboring shops at their lunch at 12-12:30.
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October 31, 2022
The most shameful bank branch in the city:
1. A huge branch, many jobs, but no parking for customers, not at all!
2. Only in some village and then I came across a break in the bank for lunch (allegedly for disinfection, but this has long been not the case).
3. It often happens that there is no cash at the ATM (next door) or the ATM does not work at all.
4. I tried to take out a loan and was refused at this branch. There were no questions for me in the same bank in another city.
And so on, and so on...
I really regret being a customer of this bank. I'll change it as soon as possible.
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5
May 4, 2023
The Central Office of Belarusbank. Customer service is almost always at a high professional level. It is in no way comparable to the city offices. I always try to solve my financial affairs here.
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3
June 3, 2023
Withdraw money, deposit, exchange, send, receive, issue a salary card. This way! The most convenient online banking service, Instant SMS for transactions. Caring, responsive administrators.
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January 27, 2023
Good service. The staff is polite. The attitude towards customers is respectful. If this is a mortgage office, then you come by appointment at your own time, which is very convenient. If this is a bank branch, then you take a ticket with the queue number and wait.
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October 26, 2022
Excellent office, electronic queue, upholstered furniture for those waiting, courteous staff, many windows and ticket offices, convenient location. I recommend you to visit
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June 19, 2024
Polite staff, everything is fast because there are a lot of employees
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January 16
A normal bank
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October 21, 2024
Large office, excellent specialists
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January 24, 2024
You can warm up and have a drink in the ATM department, around the clock under the cameras.
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April 9, 2023
A huge building, a huge branch, but with a queue of 2-3 people, you have to wait 30 minutes, since there are a lot of empty places where there is no staff, there is one cash register for currency exchange.
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