Belarusbank
63 reviews
November 22, 2024
Good afternoon!
I got to a Specialist , Elena Gennadievna Tsybulkina !
It 's a delight, really 100 out of 10 !!!
Elena consulted on all the questions and more , very pleasant to talk to and smiling!
I did everything quickly and with a positive attitude !!!
Such specialists charge for the whole day and unfortunately there are few of them !
Such people deserve all the praise and rewards!
Elena, thank you!!!
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March 27
I would like to draw your attention to the situation that happened to me on 03/26/2025.
At 18:29, I took the ticket, there was no flow of people, 4 operators were working, time was passing, I was not called. At that moment, the staff was walking around the hall and discussing the strawberries that the previous customer had left as a sign of gratitude, running around the hall with this package. And about 5 minutes before closing, I was informed that no one could serve me today, come back next time. The next day, on 03/27/2025, I returned to the bank, took a coupon, approached the operator in the hall, explained my situation, and asked, "will they have time to serve me today? Or will they be escorted out a couple of minutes before closing?", to which they replied, "well, I don't know, there's still time, maybe they'll make it." The scoreboard on which the coupons are displayed is located in the corner, which is not very clearly visible, when I was called, I did not immediately get up and did not immediately go to the right window (I did not hear the coupon, plus I am pregnant and cannot run to the right window in a second. While I was walking, my ticket was canceled, and then the operator was outraged why I didn't come up this second after calling my number. The complaint was left in the book of comments and suggestions.
The staff is terrible, the attitude towards people and pregnant women is terrible. AND not just one person, but the whole team.
PAY ATTENTION TO THE BEHAVIOR OF YOUR EMPLOYEES TOWARDS CUSTOMERS.
Thank you.
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January 22
One of the two information kiosks inside the department refused to accept the new card. The room is of a medium type, there are enough people for a weekday afternoon.
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September 18, 2024
It is always very slow, incredibly slow, there are always not enough seats for those who are in an endless queue ... A tableau where the number of the ticket is written in which window is located in the corner, which is very inconvenient if you did not hear your number, it is impossible to look ... An unloved branch :(
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January 29
I would like to express my gratitude to Ekaterina Petrovna Anisomova, a specialist. Despite the imminent lunch break, Ekaterina Petrovna came to meet me halfway, carried out my long-term financial transaction without redirecting to another specialist. She showed exceptional tact and politeness in solving my question. I think Ekaterina Petrovna is a very competent and empathetic specialist of this branch.
Thanks for the professionalism.
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1
November 30, 2024
Fast service and consultant assistance from the very entrance
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March 26
Fast service,pleasant staff
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January 8
No complaints. Everything is fine. Everything is on the level.
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March 25
During rush hour, only 2 of the 6 windows are open, and those with a speed of one person per hour
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June 4, 2023
The best bank in the country, experts who know their business. The legal department works professionally. The credit department. They help in the development of small and medium-sized businesses
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February 20, 2024
The slowest service that can be. If there is an alternative, it is better not to waste your time waiting(((((((((((
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May 11, 2023
The usual department: due to its location and high traffic, there are often queues, a responsive and attentive consultant
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June 6, 2024
a pleasant team, warmly received, responsive
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January 19, 2023
You don't always get to this place, sometimes the queues are so long that you don't even want to stand. ATM is nearby, convenient. The consultant is sometimes angry. But maybe it's just not that day).
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January 10, 2024
Half of your life will pass while you stand in line at the ATM, the second half while you figure it out at the branch. Maybe it's time to fix it?
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3
August 8, 2024
There are always queues at the ATM, maybe you should put a second one?
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November 28, 2023
Quite an ordinary department. There are always a lot of visitors )
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August 11, 2022
A good branch, I am glad that there is a separate entrance to the ATM and infokioseu, there is also an information kiosk in the hall, and with a bill acceptor.
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September 16, 2022
Impeccable service, qualified staff, 3 information kiosks. Everything is great!
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January 19, 2023
If it weren't for the friendly administrators, it would be scary to come in... The approach to the information kiosk without hints is not real.
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January 10, 2023
A terrible department, two windows and a crowd of people have been working since 17 o'clock. I stood for 50 minutes to buy the currency, and it ended.
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August 24, 2022
Terrible service
I needed help on the info kiosk, I stood for 20 minutes, no one came up, although I asked in advance to come up. As a result, they said that 2 minutes before closing and there is no time
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November 26, 2021
Very long service. Not even because of the polite staff, there are no questions for them. and the number of jobs that are choked with people during peak hours. I think, for such a passing place, it somehow needs to be solved.
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March 13, 2021
All payments are made through the terminal. There is a consultant for 3 terminals. He tries to help everyone. But only one of the 3..4x everything goes by itself. Therefore, the queue is not at the ticket offices, but to the consultant. The logistics of the terminals is terrible! Questions from both 20-year-olds and 70-year-olds... at the same time, they are picking their noses at the ticket offices, and people are waiting in line for a poor consultant girl to "break up"...
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4
June 10, 2021
Good location of the metro station.The robin. There is a parking lot. Good service, polite staff are ready to help.
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November 7, 2023
It's fine, but sometimes you can't wait for a queue.
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January 6, 2024
very good staff
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September 23, 2024
Everything is very slow, there are few cash registers
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May 9, 2023
ATM infokiosk, around the clock
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May 7, 2023
It's a bit long, but like everywhere else
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August 5, 2021
It is very conveniently located.
One of the disadvantages of the queue. And the desire to sell a lottery ticket.
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January 15, 2022
Excellent bank, staff are polite and helpful)
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August 19, 2021
A good bank branch. They helped me in principle, but there are long queues here. I waited in line for about 20 minutes.
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June 7, 2023
The normal department
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October 5, 2021
A good bank, there are almost always queues. But the service is fast
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February 7, 2020
The staff are very competent and friendly, but there are very long queues in the evenings. I didn't work on weekends before, I don't know how now, after several unsuccessful attempts I go to other banks on weekends.
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April 13, 2023
Probably the best branch of Belarusbank
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November 18, 2020
I made out the card, thanks to the employee - Angelica, a very nice girl and a smart girl.
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March 1, 2024
Everything's fine
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October 18, 2019
Making international money transfers in this branch is a real horror, which lasts from 1 to 3 hours! Due to the lack of experience of employees in transfers and queues, since the automatic system allows everyone with normal operations to go to the employees, and the coupon for international transfer goes to the very end
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June 18, 2022
An ordinary bank. Sometimes there are queues
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May 15, 2021
Responsive staff, good service
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April 18, 2021
There is a serious problem to replenish the card. They work from 10.00 and not everywhere it can be done...
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February 16, 2020
There are always queues. Polite consultants, you need to give milk for your patience and restraint in front of individual clients.
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February 13, 2022
As always - rude staff, long wait
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May 18, 2021
Huge long queues, but the service is good
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September 20, 2019
There are long queues, but the service speed is average. Everything is available, painted and shown.
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March 14, 2020
The young lady at the counter is constantly talking on the phone, but if you manage to get her attention, it helps with knowledge of the matter
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June 11, 2021
They are slow to accept customers.
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December 26, 2021
The bank as a bank
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