Belaruski Narodny Bank
93 reviews
May 4
The most disappointing bank!
We were on vacation with a 6-month-old baby in Asia, money on the card and cash, rest for another 3 weeks. And money starts being debited from the card online: $ 100, then another $ 100, I write to support, they say they can't do anything, block the card! Is it okay that I was counting on her?!
I'm the cardholder and I'm ready to confirm it, they can't do a damn thing! I had to block it.
You need to open another card to transfer a large amount from your account. We came to the bank. They didn't open the card because half of the stamp in the passport was washed out by the rain, and I think that a couple of years ago they opened the card with the same stamp so that I could throw my money on it. As a result, I have a huge amount of money frozen in my account, and I'm not going to change my passport. I traveled to many countries with this stamp, it didn't bother anyone at all, there is a serial number. I don't advise anyone to contact this bank, it's the worst!
Your money is not protected in any way.
Ps: 10 minutes later, my passport was used to open a foreign currency account with another bank and another one a day later.
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May 21
The attitude towards clients, which I am, is disgusting. Behind the cloying politeness, there is no concern or desire to help.
The bank's branch is cramped, and often only one of the two cash desks is open, forming a large queue in a cramped room.
Very slow maintenance.
They try in every possible way to attract to themselves in order to become their client. Then they'll just dump you, don't expect to ensure the safety of your funds.
There is no need for representatives of this organization to respond to my comment - I have read your answers to other reviews. There will be fewer lies if you keep quiet.
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April 2
The most terrible bank in the Republic of Belarus. I received a newsletter on their moneyback promotion in April 2025. I opened a belcard 123 card and topped it up from another bank in Belarus (my own). And as a result, I get the application and all accounts blocked! How do you understand that? The security service hides behind obscure operators. The management is not paying attention. All that remains is to write a statement to the police and then file a lawsuit.
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May 29
I have been cooperating for the second year. I was tempted to make profitable transfers a year ago and started a business with this bank. Everything is fine, the transfers reach the norms, the rates on them are fixed, and it turns out to be profitable.
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May 5
One of the disadvantages is a cramped room, one of the advantages is a cashless exchange (no problem with cash!) almost always a good course. There are often two cash registers... It's very sad about the deposits... But overall, the impression is rather positive. 🙂
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March 22
The location is good, the staff is lucky.
03/21/25 we went , there 's not even a place to stand, there are 3 squalid and dirty chairs, there 's no ventilation ! Elderly people are fainting from the heat. It took 40 minutes for a banal currency exchange operation.
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October 6, 2024
Many thanks to Ekaterina Kudryavtseva, an employee of the bank's branch in Vitebsk (Tolstogo str. 4)! Professional, polite, knowledgeable. We arrived from Moscow, risked going back without resolving the issue, but everything went as successfully as possible - Ekaterina quickly got into the situation and solved the problem promptly and effectively. Thank you again for your professionalism and kind attitude to customers! Alina and Igor.
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November 26, 2024
Everything is very fast and friendly. Special thanks to Olga A. He listens patiently to the questions that have filled his teeth and solves them. You're swearing for nothing. We can only argue about the commercial component )
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October 12, 2023
Modern, technologically advanced, convenient. A breath of fresh air from Georgia among the old mossy banks.
In more detail: a very convenient application (there are drawbacks, but in general it is very good), almost always excellent exchange rates, withdrawal of money at the cash register via QR code, the first (!) bank in the Republic of Belarus that made cashback cards with real money.
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February 29, 2024
I came from St. Petersburg to open a bank card. And I must say that I really liked the service, they told me everything in detail and politely about all the products and services, answered all the questions. I am a bank employee in the Russian Federation and I can say for sure that the level of service is very pleasant. I did not remember the name of the manager, but if the bank's managers read and see my review, I ask her to encourage her, my coupon was F9 02/24/2024 at 14:48
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June 21, 2024
I want to write my review not about the work of the employees of the branches, but about the attitude of the bank itself to its customers, or rather its board.
About a year ago, the bank released a product: "Digital card 1-2-3". A wide advertising campaign was launched announcing the main advantage of the card- moneyback in the amount of 1.2 or 3% of the transaction amount, depending on the type of operation. I purchased such a card from the bank in March of the 24th year and for a couple of months they actually returned moneyback to me at the beginning of the month for last month's transactions - it's nice. In May, I went on vacation and had an expensive medical procedure. She paid off all expenses with a 1-2-3 BNB bank card. The cost amounted to more than 15 thousand rubles. Of course, counting on a "decent" money back. But in June, the moneyback did not arrive. It turns out that in May, the bank unilaterally amended the agreement with users by posting a note in the news feed on the site that in order to receive a moneyback, the client must "express his consent to receive a moneyback": from 01 to 05 of the month, you need to go to the LC, find the button "I want to get a moneyback" and only after that, by the 10th day, he will receive a moneyback to his account. Didn't have time or didn't know - your problems! the bank will keep the client's money for itself. And he doesn't care what you did to make the payment with their card and how you counted on this money. Also, the fact that the client purchased this card only for the sake of the stated advantage of receiving a moneyback does not bother either!
By the way, you pay for the card in a single payment upon purchase for annual maintenance, and not for each month, as with MTB bank, for example. Therefore, not only will my money not be returned to me with moneyback, but also the money for the card will not be refunded if the contract is closed early. And I will close it, because it is unpleasant to be a bank customer without human ethics!
How to describe such behavior in Russian is up to you to decide. I don't have polite words, so I won't evaluate it here. I will say one thing - I personally am no longer a client of this bank and I will not recommend it to anyone! Since mean deeds from organizations of this level do not fit in my head.
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July 19, 2024
The behavior of the bank resembles small-time crooked hawkers, not a serious organization. They try to cheat on small things. Regarding their 1-2-3 card, it's a circus in general… To get a moneyback, you now need to have time to log into the application on certain dates and click on a button hidden somewhere! Naturally, they will not send you notifications, just as they did not send notifications that this card (which, by the way, was issued for a fee and on this basis its service was free) will now charge 5p for service. That is, I paid for the plastic, used it for several months and now I still have to pay 5p each month if I don't get 500p of payment. It would still be fine, but now these 500 rubles need to be collected for the most part by paying her "live", because they introduced restrictions on credited cashback from ERP operations (online stores, utility bills, etc.), and the main stream for me was just the same online. In addition, when I issued the plastic, it was said that it was possible to withdraw cash from ATMs of Belgazprombank without interest (as with the partner bank). As a result, they changed the conditions here and there is a percentage from this card (at the same time, it is not taken by Belgazprom, but by BNB itself from its users). Assuming this, I previously withdrew a small amount above the interest-free limit of 1000 rubles and waited a day to see if there would be a bribe from this bank. Without seeing the write-offs, I took off everything else, and lo and behold in THREE!! the day after the withdrawal, I was charged a commission for cashing out my own money in 100 rubles!
In my memory, this is the first bank that changes the terms of service in this way. In small things, sneakily, without sending notifications (it is clear for what purpose).
Of course, all these are small things in terms of the sums I personally pressed, and at the bottom in the comments a specially trained employee will write in official language that he is a fool and we can do what we want, but such small things create an impression of the bank's culture and its attitude towards consumers. Personally, I closed my accounts, to which I received transfers from legal entities in this bank, and moved to another (or else they might change something else). It's good that the first bells sounded on such small things.
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June 10, 2024
Cleanly, the cashier is a very friendly and responsive girl we came across (06/08/2024 at about 14.00 we were) I told you everything and advised you, since we are tourists from Russia.. In general, nothing bad.. Only good things
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April 22
I signed up for nline service through Earlyone, they accepted me on time, very convenient
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May 31
I got a cashback card, it's really dripping well. In April, more than 30 rubles returned, it's nice.
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September 9, 2024
The worst bank you can imagine was misled, issued a free card, which turned out to be paid, took my money just like that, for nothing.
In no case do not contact this bank, their actions are very similar to fraud
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May 19
The girls try their best, work quickly, explain everything in detail and politely.
One of the disadvantages is queues even on weekdays during the day, prices for the Russian Federation are several times higher than for the Republic of Belarus
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April 27
Light. the cozy branch, the only one in Vitebsk of this bank, was just here after changing the passport, it was necessary to make changes to the database. The impressions about the department and the service were very pleasant, it took a maximum of 15 minutes.
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May 23
I lost my card and came to block it. They showed me and explained how to do it yourself through the app, and also helped me to issue a new card. Everything went quickly and without unnecessary panic. I was told that the new card would be mailed directly to my inbox.
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April 26
We provided excellent advice on deposits, and we independently opened a 2-year deposit from home in the app with very high interest rates and capitalization.
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March 13
Everything is fast, without queues. They told me everything and helped
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August 22, 2024
On August 22, I took the ticket at 15:25
It's already 16:23 and my turn hasn't even come close
And only one window works.
The collection arrived and the working window was closed.
The most braking bank
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May 19
I am very glad that you can open a deposit without visiting the office. I did everything on the phone, the conditions are transparent, the percentage is good.
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May 24
I urgently needed money for bathroom repairs, so I opened a loan through the app. It's simple, without any fuss, everything was processed in just 15 minutes and the money arrived the next day.
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May 26
I regularly transfer money abroad, the exchange rate is normal, the commission is adequate. The main thing is that everything is clear, without unnecessary conditions.
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May 16, 2024
Ticket offices often go on breaks at the most inopportune moment, which is why long queues gather. As a rule, the best exchange rates in the city
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May 15, 2024
The staff is nice and friendly. The young ladies answered all the questions and solved everything very quickly.
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May 20, 2024
Interesting projects for users, quick solutions - if everything is good. There are situations when you can't take off your own boots
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July 7, 2024
A constant queue, very tedious service.There is almost always one cash register.The rest of the Pushkin staff are looking out the window and crushing flies...
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July 22, 2023
A cool bank, everything was done quickly and clearly told. The waiting time is minimal. The bank's application is very stylish, and the courses are also pleasant.
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July 6, 2023
According to the services provided, everything is better, but the service time at the cash desk is generally in our time something with something 2 hours spent on bringing the operation of a trifling operation (transferring money to a Tinkoff card)This applies not only to Vitebsk, in Mogilev the same situation is at the checkout line kilometer. These are two stars, you need to accelerate, and not live in the 20th century.
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February 15, 2024
A good department. I have been serviced for a long time. Friendly staff. They promptly resolve all issues.
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June 16, 2024
For a very long time. Although considering that they dramatically change the terms of their products and charge money for free cards, they will soon be empty
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April 19
One of the few banks in Vitebsk with good currency exchange rates
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May 29, 2024
Constant queues, ordered an online ticket, waited 30 minutes. It's terrible, of course. The only branch in the city and for so long everything
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May 23
There is no worse bank in any country.
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September 4, 2023
It is disgusting, long queues, after which it turns out that there is no Belarusian money, they refuse to exchange currencies, although other banks accept these banknotes, I will bypass them.
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July 31, 2024
One of the two ticket offices is open during rush hour. Very long service and long queues.
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January 6, 2024
Very nice and professional staff!!! Thank you very much!!!
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August 25, 2023
The bank's very polite staff helps to resolve all issues
Almost always the most profitable currency exchange rate
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February 2, 2023
One of the few Belarusian banks that really solves many problems in the current conditions.
Please contact us. If they don't help here, they won't help anywhere.
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November 26, 2022
This is not a bank... but rather a structure for money laundering. Employees of "for furniture" on any issues, the decision is made by "Minskachi". They don't know anything, they can't give an answer. I'm on loan from them, with the repayment of the loan, a complete mess. I've been paying for 4 years... but as I should have, the same amount today... LIARS AND THIEVES!!!
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April 30
Very slow
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June 14, 2022
Excellent bank, very competent staff, courteous and patient service at all stages. Thank you so much for your help in filling out the payment document.
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May 22
I stood in line for 10 minutes, they served me quickly too, and I picked up my bank statements.
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May 15
Great cashback this month, thanks for the promotion!
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September 26, 2024
There are always profitable courses and there is no queue
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September 13, 2024
There is only one cash register. Everything is very slow
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August 12, 2022
Terrible service. The staff does not want to work from the word at all. Employees run back and forth, delay the queue, because they call the ticket numbers first in the order of the queue, and then exactly the opposite. We sat from 11:38 to 13:14. Terrible. The work speed is disgustingly slow.
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October 2, 2023
A terrible bank. You can take a ticket and stand for 30 minutes or even more. The staff is terrible. I do not recommend :((((
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